Teams at JAM Industries

Analyzes customer and vendor accounts, claims, deductions, rebates, credits, chargebacks, and billing discrepancies. Reconciles account balances, validates claims against contracts and pricing agreements, issues ERP credits, prepares financial and performance reports, tracks KPIs, supports audits, and recommends process improvements. Collaborates with sales, finance, customer service, operations, and vendors to resolve account issues while maintaining accurate records and strong customer service.

Leads enterprise supply chain and inbound logistics strategy, freight management, customs and trade compliance, supplier and carrier relationships, budgeting, cost optimization, process improvement, technology integration, and team development. Oversees domestic and international operations, establishes performance governance, manages risk and regulatory requirements, and provides executive-level reporting while driving scalable, efficient, and compliant supply chain operations.

Generates and qualifies leads, researches prospects, conducts outreach, nurtures relationships, prepares quotes, and supports sales closures. Maintains CRM pipeline accuracy, tracks conversion and outreach metrics, handles objections, communicates product value, collaborates with sales and marketing, and represents the company at occasional trade shows and networking events.