JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
Systems Administrator
Location: Montréal, QC
Department: IT
Reports to: IT Infrastructure Manager
Works under the guidance of: Lead Systems Administrator / Architect
Position Type: Full-Time
Schedule: Monday–Friday during regular business hours, with the ability to perform administrative duties and maintenance outside business hours as required.
Role Summary
The mid-level Systems Administrator is responsible for‑ the administration, maintenance, and operational support of the organization’s Windows, Active Directory, and Azure environments. This role provides L2/L3 escalation within the Infrastructure and Security team and works under the guidance of the Lead SysAdmin/Architect to ensure stable, secure, and reliable infrastructure operations across North America. The ideal candidate brings strong systems administration experience with solid Azure skills and good networking fundamentals.
Key Responsibilities
- Administer and maintain Windows Server, Active Directory, DNS, and DHCP.
- Perform daily operational tasks in Azure/Entra, including VM management, VNet/NSG configuration, storage, monitoring, and backups.
- Support and troubleshoot issues involving Azure hybrid identity (Entra Connect).
- Provide L2/L3 escalation for systems-related incidents and service requests.
- Monitor system health, performance, and capacity; apply patches and updates.
- Perform backup/restore operations and ensure recovery readiness.
- Conduct log analysis and root-cause troubleshooting using Azure Monitor, Log Analytics, and OS-level logs.
- Collaborate with other SysAdmins, network, security, web/application, and SQL teams.
- Support infrastructure-related components of business applications and peripheral systems (e.g., integrations, printers, and warehouse/RF devices).
- Follow standards and direction set by the Lead SysAdmin/Architect.
- Document system configurations, procedures, and troubleshooting steps.
Required Skills & Experience
- 3–6 years of hands‑on experience in a Systems Administrator role, including at least 3 years working with Microsoft Azure in an operational capacity
- Strong experience with Windows Server and Active Directory administration (users, groups, OUs, GPO basics, DNS/DHCP).
- Solid understanding of networking fundamentals (IP addressing, subnets, routing basics, firewall concepts, DNS).
- Operational experience with Microsoft Azure, including:
- Virtual Machines
- VNets, NSGs, routing basics
- Azure Backup
- Azure Monitor and basic Log Analytics
- Hybrid identity components (Entra Connect)
- Microsoft 365 administration (Exchange Online, SharePoint, Teams).
- Experience supporting enterprise or mid-sized environments (1000–5000 users preferred).
- Strong troubleshooting and analytical abilities, especially log-driven debugging.
- Basic PowerShell scripting for administration tasks.
- Ability to handle L2/L3 support independently while collaborating with senior team members.
Nice-to-Have Qualifications
- Experience with Linux or Unix appliances (bonus only).
- Familiarity with Cloudflare concepts (DNS, WAF).
- Basic understanding of SQL connectivity troubleshooting.
- Experience working in ITIL-driven or structured operational environments.
Competencies
- Strong problem-solving and analytical thinking
- Effective collaboration and communication
- Adaptability and willingness to learn
- Attention to detail and adherence to standards
- Ability to manage multiple tasks in a dynamic environment
Why Join Us
Ready to join our team? Here’s why …
- Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
- Wellness Incentive Program and Employee Assistance Program
- RRSP / 401(k) matching program
- Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
- A casual, fun, and collaborative work environment
- Lively social calendar—there’s always something for everyone
- Generous employee discounts on our products
- Ongoing learning and development opportunities
- The chance to work alongside a highly talented, high-performing team
Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.
We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.
Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.
Skills Required
- 3–6 years of hands-on experience as a Systems Administrator
- At least 3 years of operational experience with Microsoft Azure
- Strong Windows Server and Active Directory administration experience, including users, groups, OUs, GPO basics, DNS, and DHCP
- Understanding of networking fundamentals, including IP addressing, subnets, routing, firewall concepts, and DNS
- Operational experience with Azure Virtual Machines, VNets, NSGs, Azure Backup, Azure Monitor, Log Analytics, and Entra Connect
- Microsoft 365 administration experience with Exchange Online, SharePoint, and Teams
- Experience supporting enterprise or mid-sized environments; 1,000–5,000 users preferred
- Strong troubleshooting and analytical abilities, especially log-driven debugging
- Basic PowerShell scripting ability for administration tasks
- Ability to independently handle L2/L3 support while collaborating with senior team members
- Experience with Linux or Unix appliances
- Familiarity with Cloudflare concepts, including DNS and WAF
- Basic understanding of SQL connectivity troubleshooting
- Experience in ITIL-driven or structured operational environments
What We Do
JAM Industries is a Montreal-founded distributor of musical instruments, pro-audio and lighting equipment, and consumer electronics. The company partners with leading brands to bring products to market, serving musicians, retailers, live-event venues, and consumers. Its divisions cover musical instruments, professional audio and lighting, and consumer electronics, with a mission centered on making music accessible and delivering strong customer service across North America and beyond.
