Jobs at ITTConnect

Provides advanced network engineering and firewall expertise in a managed services environment. Owns complex incident resolution, root cause analysis, network project delivery, solution design, implementation, change validation, Palo Alto configuration, network hardening, legacy environment optimization, documentation, and technical mentorship. The role is remote from Brazil and requires fluent English, extensive enterprise networking experience, and deep Palo Alto Networks expertise.

Administer and support enterprise Confluent Kafka platforms in production, including cluster lifecycle management, broker configuration, security, monitoring, performance, capacity planning, Kafka Connect, Schema Registry, and OpenShift/Kubernetes deployments. Lead incident response, troubleshooting, upgrades, disaster recovery, automation, and platform resilience activities. Maintain operational runbooks and support on-call production operations. Direct Kafka administration experience is required; application development experience alone does not qualify.

Manage severely delinquent loans through foreclosure, communicate with borrowers and bank attorneys, track foreclosure sales, prepare reports and demand letters, review legal invoices, and resolve escalated cases while minimizing risk. Maintain compliance with FDCPA, banking regulations, AML, and BSA requirements. The role also updates collection activity systems, analyzes financial information, and supports team projects. Fluency in Spanish is required; Portuguese is preferred.

Owns the delivery and lifecycle of debit and credit card products, including platform implementation, integrations, card servicing capabilities, APIs, and digital customer experiences. Manages backlogs, user stories, sprint execution, vendor relationships, stakeholder alignment, compliance, operational risk, and product optimization. The role partners with technology, operations, risk, compliance, and UX teams to deliver scalable banking solutions.

Leads technical production support and transformation programs for GK POS and retail/QSR environments. Responsibilities include incident and problem management, root cause analysis, defect triage, production troubleshooting, release support, team leadership, SLA improvement, stakeholder coordination, and executive communication. The role requires hands-on Java development, POS architecture and integration expertise, and experience with payments, ERP, OMS, eCommerce, cloud, observability, and containerized application environments.

Architect and develop Java-based AI, IVR, conversational, NLP, and LLM solutions for high-volume customer interactions. Build classification and clustering models, analyze data with SQL, design RAG and prompt-engineering workflows, and lead agentic AI development. Establish LLMOps practices for monitoring, evaluation, and lifecycle management while partnering with platform, speech engineering, and product teams. Mentor junior and offshore engineers.

Architect and develop scalable AI-driven IVR, conversational, NLP, and LLM solutions for high-volume customer interactions. Build classification and clustering models, perform SQL-based analysis, design RAG and agentic workflows, and establish LLMOps practices for monitoring and lifecycle management. Partner with platform, speech engineering, and product teams while mentoring junior and offshore engineers.

Provide L2/L3 production support for Crunchtime inventory, labor, operations, and reporting modules in enterprise QSR environments. Troubleshoot applications, data synchronization, POS integrations, hardware, networks, and restaurant technology issues. Manage incidents, service requests, root-cause analysis, deployments, upgrades, UAT, and production releases while meeting SLAs. Collaborate with restaurant operations, vendors, and engineering teams to resolve issues.

Modernize mainframe services by designing and developing REST APIs with IBM z/OS Connect, exposing CICS/DB2 transactions, building OpenAPI specs and YAML mappings, configuring authentication (RACF, JWT, OAuth2/OIDC, certificates), implementing CI/CD (GitHub Actions, Gradle), integrating with enterprise API gateway (APIM), troubleshooting performance/security issues, and creating reusable onboarding templates and accelerators.

The Senior Network Engineer leads complex networking projects, handles escalated incidents, provides technical guidance, and collaborates on security protocols, ensuring stability and scalability of network infrastructures.