Jobs at Iru

Provide onsite and global IT support across Apple and Windows environments, troubleshooting hardware, software, SaaS, network, and access issues. Administer IAM integrations, MDM, internal networks, and IT systems; manage device lifecycles and employee onboarding and offboarding. Create documentation, support security processes, deploy tools, collaborate with IT and security teams, and participate in rotating on-call coverage.

Own the operating infrastructure supporting a B2B SaaS customer success team, including account books, coverage, CRM workspaces, renewal forecasting, journey milestones, retention reporting, churn attribution, data integrity, automation, and enablement. Reconcile data across HubSpot, Stripe, and Hex; improve recurring processes; and partner with CS leadership, Finance, Product, and GTM Engineering to increase retention and reduce administrative work.

Build and lead Iru’s private and public communities for IT and security practitioners. Responsibilities include launching community programs, recruiting members, managing engagement and retention, creating original campaigns and social content, maintaining brand voice, amplifying product launches, gathering audience insights, and collaborating across marketing and creative teams.

As a Visual Designer, you will create marketing assets, support website design, and collaborate on brand projects while learning from a Senior Designer.

Contract video editor and motion designer responsible for turning raw footage and UI captures into polished videos. Create motion graphics, animate UI workflows, perform precision edits (pacing, color correction, sound design, kinetic typography), protect brand consistency, and occasionally lead on-camera production and direction. Hybrid role averaging 20 hours/week with potential to convert to full-time.

Lead a product-wide visual redesign, define and raise UI craft standards, drive motion and micro-interactions, partner with engineering and design systems to ensure high-quality implementation, and be hands-on building exceptional enterprise security product interfaces.

Manage a high-volume portfolio (150+ customers) to drive onboarding, adoption, retention, and expansion. Create repeatable success plans, lead trainings and business reviews, monitor product usage, surface customer feedback to Product, and collaborate with Sales and internal teams to deliver outcomes and growth.

Design, implement, and scale AWS infrastructure using IaC (Terraform, AWS CDK); build CI/CD pipelines; containerize with Docker and Kubernetes; enforce cloud security controls; implement monitoring and observability; collaborate cross-functionally and mentor junior engineers.

Lead Iru's demand generation across paid media, integrated campaigns, lifecycle marketing, website conversion, email, and events. Build and run a full-funnel growth engine, manage budget and forecasting, hire and coach the growth team, create repeatable campaign frameworks, and partner cross-functionally to drive pipeline and revenue.

Lead design and delivery of enablement across Sales, SDR, CS, and SE teams. Build onboarding, continuing education, launch readiness, AI-powered coaching, measurement, and partner enablement. Partner cross-functionally to detect skill gaps, deliver targeted curriculum, and measure impact on ramp time, quota attainment, and deal velocity.

Lead Iru's brand strategy, voice, messaging, and creative direction across campaigns, web, events, social, and sales. Define and scale the post-rebrand narrative, partner cross-functionally with design, product, sales, and agencies, build quarterly brand campaigns, create internal tooling and systems for creative development, and manage external agencies and contractors to make Iru distinct in the cybersecurity market.

Own full enterprise sales cycles for Iru's unified security and IT platform, closing deals with ACVs of $250K–$1M+. Build and manage a strategic pipeline, deliver consultative presentations, engage multiple stakeholders, negotiate contracts, and exceed revenue targets while acting as a trusted advisor to enterprise customers.

Drive enterprise sales for Iru's unified security and IT platform, owning deals end-to-end from qualification to contract negotiation. Build and manage strategic pipelines, deliver consultative presentations, navigate complex multi-stakeholder cycles, and consistently exceed quarterly and annual revenue targets.

As an Account Executive, you'll drive sales in APAC, manage accounts, build relationships, and maintain a robust pipeline while collaborating with internal teams to deliver Iru's solutions.

Lead design and build of integrations, automations, and data plumbing across Finance, Accounting, People, and G&A. Own automation quality, monitoring, approvals, and documentation; support ERP and FP&A tool selection/migration; redesign workflows with stakeholders; baseline and measure capacity gains, and train teams on new systems.

As a Customer Success Manager at Iru, you'll manage enterprise accounts, build executive relationships, drive product adoption, and identify expansion opportunities, aligning customer goals with Iru's platform.

As a Customer Success Manager at Iru, you will manage a portfolio of commercial customers, drive their onboarding and retention, and collaborate with cross-functional teams to ensure success.

Drive sales across EMEA, manage accounts, develop pipeline, collaborate with teams, and provide sales reporting to meet growth objectives.

The Customer Success Manager ensures commercial customers achieve success with Iru's AI-powered platform, managing onboarding, product adoption, retention, and expansion for a portfolio of over 150 customers.

As a Customer Success Manager, you'll manage enterprise customers, ensuring success and value realization through Iru's platform. Responsibilities include building relationships, developing success plans, and driving customer adoption across EMEA.