The Role
Serve as a technical advisor for device management, delivering product demonstrations, technical deep-dives, onboarding support, troubleshooting, and customer guidance. Collaborate with Sales, Success, Support, Product, and Engineering; create technical resources; escalate complex issues; communicate customer feedback; and influence product improvements. The role requires strong Apple device management expertise, scripting skills, communication, problem-solving, and customer empathy.
Summary Generated by Built In
About Iru
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Bumble, Plaid, Glean, Apollo, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.
The Opportunity
As a Solutions Engineer at Iru, you will serve as a technical advisor and subject matter expert on device management for our prospects, internal teams and our growing customer base. Acting as a trusted resource, you’ll bridge the gap between Sales, Success, Product, and Support, helping customers and prospects understand Iru's capabilities and guiding them toward effective solutions. Your insights and customer advocacy will shape product enhancements, demonstrate Iru's value, and foster long-term relationships.
This is an hybrid position in our Miami office 3 days a week (Tuesday - Thursday).
What You'll Do
- Consult and Educate: Deliver compelling product demonstrations and technical deep-dives to prospects, customers, and partners, showcasing how Iru addresses complex device management challenges.
- Collaborate Cross-Functionally: Partner closely with Sales and Success teams, contributing technical expertise during sales cycles and customer onboarding. Develop and refine resources—such as scripts, API examples, documentation, and training materials—to empower both customers and colleagues.
- Advise and Troubleshoot: Serve as a second- and third-level escalation point for technical issues. Work directly with Support to identify, investigate, and resolve complex technical cases, ensuring customers receive timely and accurate solutions.
- Influence Product Direction: Act as the customer’s voice within Iru, relaying feedback, feature requests, and improvement ideas to Product and Engineering teams. Help shape the product roadmap by sharing trends and insights gleaned from customer interactions.
- Drive Continuous Improvement: Assist in refining internal processes and onboarding experiences for Iru prospects that turn to customers. Provide guidance on best practices, engage in knowledge sharing, and continuously seek ways to enhance Iru's technical resources.
- Maintain Technical Mastery: Stay current on platform developments, MDM standards, and ecosystem integrations. Be prepared to handle a wide range of inquiries—from networking and directory services to security and SSO integrations.
What You'll Bring
- Technical Expertise: 3+ years managing Apple devices in a technical capacity (e.g., engineering, consulting, pre-sales, or professional services). Extensive knowledge of Apple Business Manager/School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books.
- Scripting & CLI Proficiency: Comfortable navigating macOS Terminal, leveraging shell scripts or Python to automate and troubleshoot workflows.
- Communication Skills: Excellent verbal and written communication. Able to explain complex technical topics in a clear, relatable, and concise manner.
- Customer Empathy: Strong emotional intelligence and the ability to tailor communication styles. Adept at quickly understanding customer challenges and framing Kandji’s value accordingly.
- Collaboration & Adaptability: Proven ability to work effectively across teams (Sales, Support, Product, Engineering) and switch contexts efficiently while maintaining a high standard of quality.
- Curiosity & Problem-Solving: A natural inclination to explore new technologies, solve problems, and contribute to a culture of continuous learning.
Benefits & Perks
Competitive salary
Hybrid work environment (3 days in office per week)
100% individual and dependent medical + dental + vision coverage
401(K) with a 4% company match
20 days PTO
Iru Wellness Week the first week in July
Equity for full-time employees
In-office lunch stipend provided
Up to 16 weeks of paid leave for new parents
Paid Family and Medical Leave
Modern Health mental health benefits for individuals and dependents
Fertility benefits
Working Advantage employee discounts
Onsite fitness center
Free parking
Exciting opportunities for career growth
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. #LI-Hybrid
Skills Required
- 3+ years managing Apple devices in a technical capacity, such as engineering, consulting, pre-sales, or professional services
- Extensive knowledge of Apple Business Manager or Apple School Manager
- Knowledge of MDM protocols, Automated Device Enrollment, APNS, and Apps & Books
- Proficiency navigating macOS Terminal
- Ability to use shell scripts or Python for automation and troubleshooting
- Excellent verbal and written communication skills
- Ability to collaborate effectively across Sales, Support, Product, and Engineering teams
- Strong customer empathy, emotional intelligence, curiosity, and problem-solving ability
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The Company
What We Do
Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.
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