Jobs at iRobot

Manage outsourced call center partners to improve customer satisfaction and operational efficiency. Oversee vendor governance, performance monitoring, cost management, and service offering implementations while collaborating with internal and external teams.

The Director of Digital Platforms leads strategy and delivery of customer-facing digital platforms including Salesforce, OMS, and AI capabilities, aimed at enhancing Sales, Marketing, and Customer Service.

The IT Manager in Japan leads IT operations, manages vendor relationships, oversees infrastructure, supports business applications, and drives process improvement and automation.

Lead and optimize Japan logistics operations, driving cost reduction, service improvement, inventory accuracy and scalability. Manage import/customs compliance, vendor and 3PL relationships, execute logistics projects (warehouse moves, WMS, tenders), monitor KPIs, and coordinate cross-functional stakeholders to ensure on-time product availability.

Lead R&D innovation to develop and validate robotic concepts through rapid prototyping, system design, hardware/software integration, and cross-functional collaboration. Drive technical alignment, document designs for NPI, and research cutting-edge algorithms and solutions to de-risk and advance next-generation consumer robots.

Produce and edit short- and long-form video and motion content for social and web, capture product photography, create digital graphics, manage projects from pre-production through final exports, and collaborate with marketing and development teams to ensure brand-aligned, market-ready assets.

Lead market quality activities for Japan across the product lifecycle, conducting factory audits, inspections, and data-driven analysis of complaints and field performance. Drive root-cause analysis and corrective actions with global stakeholders, manage vendors and service partners, support regulatory (including PSE) compliance, and implement quality improvement initiatives to enhance customer experience and product performance.

Manage alpha and beta user testing programs: recruit and onboard testers, maintain schedules, triage and document feedback, create Jira tickets, integrate feedback across tools, analyze and present findings, and ensure tester engagement to inform product development decisions.