Teams at iRobot

Manage outsourced call center partners to improve customer satisfaction and operational efficiency. Oversee vendor governance, performance monitoring, cost management, and service offering implementations while collaborating with internal and external teams.

The Director of Digital Platforms leads strategy and delivery of customer-facing digital platforms including Salesforce, OMS, and AI capabilities, aimed at enhancing Sales, Marketing, and Customer Service.

The IT Manager in Japan leads IT operations, manages vendor relationships, oversees infrastructure, supports business applications, and drives process improvement and automation.