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Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.
Software
The Marketing Automation Specialist will manage campaign execution, lead scoring, analytics, AI workflows, and data governance, collaborating across teams to enhance marketing operations.
