Teams at Intradiem

The Client Partner is a senior, quota-carrying enterprise sales leader responsible for executive relationships, net-new logo acquisition, and complex SaaS opportunities. The role targets C-suite operations and technology leaders, sells and leads diagnostic Operational Assessment engagements, develops ROI-driven business cases, coordinates consulting and presales teams, and owns opportunities through negotiation, close, and expansion. Success requires consultative selling, executive presence, financial acumen, and experience managing long enterprise sales cycles.

Leads Intradiem’s Technical Support organization, owning post-go-live customer experience, support strategy, operating models, SLAs, escalations, staffing, and performance. Drives AI transformation, automation, continuous improvement, platform migration support, critical incident response, customer communications, root-cause analysis, and compliance. Develops multilevel technical teams, manages outsourced support partners, and collaborates with Implementation, Customer Success, Product, and Engineering. Requires extensive technical support leadership experience in SaaS environments, including integrations, APIs, cloud platforms, AI support tools, and executive stakeholder management.

Senior quota-carrying sales leader responsible for winning enterprise net-new business by building executive relationships, leading consultative assessments, developing ROI-based business cases, and owning complex opportunities through close. The role targets operations and technology executives, coordinates internal sales and consulting teams, presents data-driven recommendations, and supports post-sale expansion. Experience selling enterprise SaaS, workforce management, contact center, or related solutions is valued.