Jobs at InteLogix

Lead global customer care operations, set and track SLAs/KPIs, manage client relationships, drive process and system improvements, oversee staffing, budgets and P&L, deploy CX technology, ensure compliance, and develop teams to improve service and operational efficiency.

Lead and manage projects across full lifecycle: planning, design, testing, delivery. Define requirements with stakeholders, create schedules and risk mitigation plans, oversee multiple concurrent projects, protect sensitive information, and align project work with business strategy and goals.

Supervise a contact center team by managing KPIs (CSAT, Quality, AHT, CPH/IPH, adherence, attendance, shrinkage), conducting regular meetings and weekly coaching, performing weekly quality audits per agent (uploading results), managing attrition, reviewing client call-outs and coaching reports, and maintaining disciplinary and coaching documentation.

Lead on-site contact center operations, overseeing performance, staffing, budgets, P&L, technology integration, and cross-functional programs. Drive metrics, process improvements, training, and client-facing reporting to optimize efficiency and customer experience.

Manage full-cycle, high-volume recruiting for contact center agents, sourcing, screening, running hiring events, extending offers, and tracking pipeline metrics. Support targeted professional hires as needed and maintain ATS records while ensuring fast, positive candidate experiences.

The Workday Administrator will manage and optimize Workday Financials, support system enhancements, collaborate with finance and IT, and ensure accurate reporting.

Manage workforce scheduling, intraday real-time monitoring, and compliance for multi-site contact center accounts. Build weekly schedules, handle exceptions and staffing adjustments, maintain RTM dashboards, deliver reporting and short-term forecasts, and supervise WFM supervisors and analysts.

Answer inbound and make outbound collection calls, resolve customer inquiries, document interactions, collaborate to escalate issues, meet performance and attendance expectations, and work scheduled shifts including some weekends and holidays.

Provide phone-based bilingual (English/Spanish) customer support and financial collections. Handle inbound/outbound calls, resolve inquiries and complaints, document interactions, escalate complex issues, meet performance metrics, and work specified shifts including weekends and holidays.

As a Customer Support representative, you will engage with customers via phone, provide solutions, and ensure satisfaction while maintaining product knowledge and performance metrics.

As a Tier 2 Technical Support Representative, you will diagnose technical issues, assist customers with internet and cable services, and document interactions. You will provide excellent customer service in a fast-paced environment, requiring strong communication and troubleshooting skills.

As a Tax Preparer at InteLogix, you'll assist clients with tax preparation, provide advice, and ensure compliance with tax regulations in a fast-paced, remote environment.

Responsible for implementing and administering QA procedures, monitoring agent performance against metrics, reporting technical issues, verifying policy and regulatory adherence, identifying training needs, reviewing escalations, and compiling performance reports to improve customer experience and agent quality.

The Director of Training and Quality Assurance oversees training and quality programs in a BPO environment, ensuring high customer experience standards, team performance, and client satisfaction. They develop training strategies, lead QA functions, manage client relations, and drive continuous improvement initiatives.

InteLogix seeks a Project Manager to lead integrated solutions using advanced technology, focusing on enhancing customer experiences and brand advocacy.

Lead financial strategy for call center operations, focusing on budgeting, forecasting, cost control, and reporting. Collaborate with multiple teams to ensure compliance and optimize performance.

The Sales Representative will field inbound sales calls, recommend storage solutions, process agreements, and provide exceptional customer service while achieving sales goals.

Lead global compensation and benefits strategy across the US, Philippines, El Salvador, and Egypt. Design pay structures, manage benefits programs and vendor relationships, ensure compliance, run compensation analytics and pay equity reviews, advise senior leadership, and lead a small total rewards team to support workforce planning, executive compensation, and growth initiatives.

The Sales Representative at InteLogix manages incoming calls to provide specialized residential electricity plans, handles customer inquiries, retains existing customers, and exceeds sales goals through upselling additional products.