Jobs at InteLogix

As a Tax Preparer at InteLogix, you'll assist clients with tax preparation, provide advice, and ensure compliance with tax regulations in a fast-paced, remote environment.

Responsible for implementing and administering QA procedures, monitoring agent performance against metrics, reporting technical issues, verifying policy and regulatory adherence, identifying training needs, reviewing escalations, and compiling performance reports to improve customer experience and agent quality.

The Director of Training and Quality Assurance oversees training and quality programs in a BPO environment, ensuring high customer experience standards, team performance, and client satisfaction. They develop training strategies, lead QA functions, manage client relations, and drive continuous improvement initiatives.

InteLogix seeks a Project Manager to lead integrated solutions using advanced technology, focusing on enhancing customer experiences and brand advocacy.

Manage full-cycle, high-volume recruiting for contact center agents, sourcing, screening, running hiring events, extending offers, and tracking pipeline metrics. Support targeted professional hires as needed and maintain ATS records while ensuring fast, positive candidate experiences.

Leads and develops contact center Supervisors through KPI tracking, trend analysis, coaching, action-plan oversight, quality calibration, escalation management, and continuous improvement. Translates operational data into performance improvements, supports client alignment, uses AI-based coaching tools, and maintains operational readiness across program systems and policies.

Provide first-line support to resolve application, software, and hardware issues for computer users, troubleshoot problems, escalate when necessary, and document resolutions to ensure positive customer experiences.

Coordinate full-cycle recruiting tasks: source and screen candidates, schedule and greet onsite interviews, manage application processes and background checks, maintain recruiting records and reports, partner with Operations on talent strategy, and support onboarding and recruiting logistics.

Lead onsite contact center and back-office operations for automotive clients, overseeing performance, staffing, budgets, technology implementations, process improvements, and cross-functional program leadership to meet service, financial, and client goals.

Lead financial strategy for call center operations, focusing on budgeting, forecasting, cost control, and reporting. Collaborate with multiple teams to ensure compliance and optimize performance.

Supervise call center team performance by managing KPIs (CSAT, Quality, AHT, CPH, adherence), running regular meetings, weekly coaching and quality audits per agent, addressing attrition, following up on client call-outs and Coaching Opportunity Reports, and maintaining disciplinary and coaching records.

Monitor and evaluate customer interactions across channels to ensure compliance with quality standards. Provide coaching and feedback to agents, produce performance reports, identify trends and process improvements, support training, and escalate compliance issues.

Handle inbound (and some outbound) calls to sell and retain residential electricity plans. Enroll new customers, renew existing accounts, resolve billing inquiries, upsell products (thermostats, surge protection, solar leads), and meet sales and retention targets.

Handle inbound and outbound customer calls (including financial collections), resolve inquiries and complaints, document interactions, collaborate cross-functionally, meet performance and attendance expectations, and work scheduled shifts including weekends and holidays.

Answer inbound and make outbound calls to assist customers and perform financial collections. Resolve inquiries and complaints, document interactions in systems, escalate complex issues, meet performance and satisfaction metrics, and work scheduled hours including some weekends. Role requires background and drug screening.

The Sales Representative will field inbound sales calls, recommend storage solutions, process agreements, and provide exceptional customer service while achieving sales goals.

The Sales Representative at InteLogix manages incoming calls to provide specialized residential electricity plans, handles customer inquiries, retains existing customers, and exceeds sales goals through upselling additional products.

Lead global compensation and benefits strategy across the US, Philippines, El Salvador, and Egypt. Design pay structures, manage benefits programs and vendor relationships, ensure compliance, run compensation analytics and pay equity reviews, advise senior leadership, and lead a small total rewards team to support workforce planning, executive compensation, and growth initiatives.

Supervise schedulers, planners, and analysts to manage daily workload and quality. Ensure accurate schedules, reports, and intraday actions. Monitor service levels and staffing, direct real-time adjustments and escalations, approve exceptions and time-off, coach staff, run performance reviews, support hiring and onboarding, and act as escalation point between WFM and Operations leaders.

The Workday Administrator will manage and optimize Workday Financials, support system enhancements, collaborate with finance and IT, and ensure accurate reporting.