Lead growth initiatives in the BPO sector by developing strategies, generating leads, managing client relationships, and closing business deals. Requires strong leadership and sales skills with a proven track record.

The Director of Training and Quality Assurance oversees training and quality programs in a BPO environment, ensuring high customer experience standards, team performance, and client satisfaction. They develop training strategies, lead QA functions, manage client relations, and drive continuous improvement initiatives.

The Sr Operations Manager will oversee large-scale BPO operations, manage client relationships, drive performance metrics, and lead teams to enhance efficiency and compliance while ensuring accountability and quality service delivery.

Provide exceptional customer service as the primary contact for customers via phone, addressing inquiries, resolving complaints, and guiding customers through solutions while maintaining thorough product knowledge and performance metrics.

The role involves providing exceptional customer support via phone, resolving inquiries, making financial collection calls, and maintaining customer satisfaction.

Lead financial strategy for call center operations, focusing on budgeting, forecasting, cost control, and reporting. Collaborate with multiple teams to ensure compliance and optimize performance.

The role involves handling calls to enroll new residential service customers and renew existing ones, upselling products, and exceeding sales goals while providing excellent customer service.

The Operations Supervisor manages remote agents, enforcing policies and procedures, conducting coaching, monitoring performance, and ensuring compliance with industry standards.

The Workday Administrator will manage and optimize Workday Financials, support system enhancements, collaborate with finance and IT, and ensure accurate reporting.