Jobs at InteLogix

Lead financial strategy for call center operations, focusing on budgeting, forecasting, cost control, and reporting. Collaborate with multiple teams to ensure compliance and optimize performance.

Manage end-to-end, high-volume recruiting for agent and non-agent roles, screen candidates, coordinate assessments and hiring events, partner with operations to meet staffing forecasts, track ATS metrics, and support employer branding and outreach.

Engage with customers to provide exceptional service, resolve issues, and assist with products and services while exceeding satisfaction goals.

The Vice President of Operations leads large teams across multiple regions, overseeing performance, client satisfaction, and strategic direction for operational excellence.

The Dialer Management Analyst optimizes outbound dialer campaigns, manages performance metrics, ensures staffing efficiency, provides support, analyzes trends, and collaborates with teams to enhance operations.

The Sales Representative will field inbound sales calls, recommend storage solutions, process agreements, and provide exceptional customer service while achieving sales goals.

The Site Director oversees the Contact Center operations, managing performance, financials, and strategic initiatives while ensuring excellence in customer service and team development.

The Sales Representative at InteLogix manages incoming calls to provide specialized residential electricity plans, handles customer inquiries, retains existing customers, and exceeds sales goals through upselling additional products.

The Workday Administrator will manage and optimize Workday Financials, support system enhancements, collaborate with finance and IT, and ensure accurate reporting.

As a Tier 2 Technical Support Representative, you will diagnose technical issues, assist customers with internet and cable services, and document interactions. You will provide excellent customer service in a fast-paced environment, requiring strong communication and troubleshooting skills.

As a Bilingual Customer Support representative, you will assist customers via phone, resolve complaints, document interactions, and strive to exceed satisfaction goals.

As a Customer Support representative, you will engage with customers via phone, provide solutions, and ensure satisfaction while maintaining product knowledge and performance metrics.

Responsible for implementing and administering QA procedures, monitoring agent performance against metrics, reporting technical issues, verifying policy and regulatory adherence, identifying training needs, reviewing escalations, and compiling performance reports to improve customer experience and agent quality.

The Director of Training and Quality Assurance oversees training and quality programs in a BPO environment, ensuring high customer experience standards, team performance, and client satisfaction. They develop training strategies, lead QA functions, manage client relations, and drive continuous improvement initiatives.

InteLogix seeks a Project Manager to lead integrated solutions using advanced technology, focusing on enhancing customer experiences and brand advocacy.