Jobs at InteLogix

Supervise contact center customer service representatives by managing staffing, training, performance, quality monitoring, coaching, and accountability. Build client relationships, address performance gaps through action plans, monitor calls, provide real-time feedback, enforce policies, track KPIs, and support productivity improvement. Use analytical and problem-solving skills, including AI-based coaching tools when applicable, to identify trends and improve team performance.

Supervise customer engagement teams by managing performance KPIs, conducting team meetings, coaching agents, completing quality audits, and maintaining performance documentation. The role includes monitoring attendance, adherence, productivity, customer satisfaction, and quality metrics; addressing performance issues; managing attrition; reviewing call-outs and coaching reports; and ensuring timely completion of coaching and corrective-action records.

Provide day-to-day HR support across the employee lifecycle in El Salvador. Manage employee relations, attendance, disciplinary actions, investigations, documentation, benefits inquiries, HRIS records, payroll coordination, reporting, engagement, and retention initiatives while ensuring compliance with Salvadoran labor laws.

Supports HR operations for employees across multiple states, with a primary focus on California. Responsibilities include employee relations, onboarding, training, performance management, investigations, policy implementation, HRIS reporting, handbook maintenance, and compliance with employment and benefits laws.

Supervise and develop a customer service team supporting a financial services account. Monitor KPIs, quality, productivity, accuracy, compliance, and customer experience. Coach employees, manage escalations, identify operational risks and process improvements, and collaborate with workforce management, quality, training, and compliance teams. Ensure secure handling of sensitive financial information and communicate performance trends and operational needs to leadership.

Handles inbound sales calls from customers seeking storage solutions, recommends appropriate storage units, processes rental agreements and reservations, delivers excellent customer service, achieves sales goals, and participates in coaching while applying feedback.

Leads US talent acquisition strategy and a recruiting team supporting high-volume, multi-site, remote, and BPO hiring. Oversees full-cycle recruiting, hiring events, program launches, recruitment marketing, client partnerships, pipeline analytics, and staffing plans. Drives adoption of AI and recruiting technology, manages ATS data and KPIs, ensures regulatory compliance, and develops talent pipelines while traveling to sites and events approximately 25% of the time.

Supervises Quality Analysts and oversees contact-center audits across calls, chats, and emails. Maintains QA scorecards, calibrates evaluations, analyzes quality and customer experience metrics, prepares reports, conducts root-cause analysis, and leads corrective actions. Partners with operations and training teams on coaching and performance improvement. Ensures compliance with client policies, privacy regulations, PCI DSS, and quality standards while serving as a client-facing QA contact.

Provides customer support through phone and email by answering inquiries, resolving complaints, documenting interactions, explaining products and policies, and escalating complex issues. The role requires maintaining customer satisfaction and performance goals, collaborating across departments, improving customer experience, and working flexible hours, including weekends and holidays. The position is onsite in Bacolod City and requires international call center experience, strong communication skills, and proficiency operating multiple computer windows and tabs.

Provide phone-based customer support, handle inbound inquiries and outbound financial collection calls, resolve complaints, document interactions, and guide customers through solutions. Collaborate on escalated issues, meet satisfaction and performance goals, maintain product knowledge, and work flexible operating hours including weekends and holidays. The role requires strong communication, computer proficiency, typing skills, dependable attendance, and successful completion of drug screening and background checks.

Manages multidisciplinary projects from planning and design through testing and final delivery. Develops schedules, milestones, budgets, quality objectives, and risk mitigation plans while coordinating managers, employees, vendors, and project teams. Oversees multiple concurrent projects, ensures delivery timelines and budget adherence, protects confidential information, and supports data-driven decision-making aligned with organizational strategies.

Leads global customer care operations by managing SLAs, KPIs, client relationships, reporting, workforce planning, budgets, P&L, compliance, training, technology deployments, and continuous process improvement. Partners cross-functionally to resolve customer-impacting issues, improve efficiency, meet service goals, and maintain operational excellence.

Supervise contact center operations and Customer Service Representatives by managing staffing, training, performance, accountability, coaching, call monitoring, and quality improvement. Maintain client relationships, enforce policies, address performance gaps, analyze trends, and execute action plans aligned with KPIs. Provide real-time call support, communicate procedures, prioritize assignments, and escalate caller needs while supporting a fast-paced, onsite environment.

As a Tax Preparer at InteLogix, you'll assist clients with tax preparation, provide advice, and ensure compliance with tax regulations in a fast-paced, remote environment.

Responsible for implementing and administering QA procedures, monitoring agent performance against metrics, reporting technical issues, verifying policy and regulatory adherence, identifying training needs, reviewing escalations, and compiling performance reports to improve customer experience and agent quality.

The Sales Representative will field inbound sales calls, recommend storage solutions, process agreements, and provide exceptional customer service while achieving sales goals.