Jobs at InteLogix

Provide phone-based customer support, handle inbound inquiries and outbound financial collection calls, resolve complaints, document interactions, and guide customers through solutions. Collaborate on escalated issues, meet satisfaction and performance goals, maintain product knowledge, and work flexible operating hours including weekends and holidays. The role requires strong communication, computer proficiency, typing skills, dependable attendance, and successful completion of drug screening and background checks.

Provide day-to-day HR support across the employee lifecycle in El Salvador. Manage employee relations, attendance, disciplinary actions, investigations, documentation, benefits inquiries, HRIS records, payroll coordination, reporting, engagement, and retention initiatives while ensuring compliance with Salvadoran labor laws.

Manages multidisciplinary projects from planning and design through testing and final delivery. Develops schedules, milestones, budgets, quality objectives, and risk mitigation plans while coordinating managers, employees, vendors, and project teams. Oversees multiple concurrent projects, ensures delivery timelines and budget adherence, protects confidential information, and supports data-driven decision-making aligned with organizational strategies.

Supervise and develop a customer service team supporting a financial services account. Monitor KPIs, quality, productivity, accuracy, compliance, and customer experience. Coach employees, manage escalations, identify operational risks and process improvements, and collaborate with workforce management, quality, training, and compliance teams. Ensure secure handling of sensitive financial information and communicate performance trends and operational needs to leadership.

Leads global customer care operations by managing SLAs, KPIs, client relationships, reporting, workforce planning, budgets, P&L, compliance, training, technology deployments, and continuous process improvement. Partners cross-functionally to resolve customer-impacting issues, improve efficiency, meet service goals, and maintain operational excellence.

Oversee call center quality assurance procedures, monitor employee interactions against performance standards, verify CRM accuracy and workflow adherence, identify trends and training needs, review escalated cases, and present performance reports to management. The role also supports training, reports technical issues, ensures compliance with policies and regulations, and promotes positive customer experiences.

Manages outbound dialer campaigns, monitors real-time agent adherence, supports workforce management, analyzes contact center performance, and develops reports and dashboards. The role optimizes dialing settings, calling lists, staffing, schedules, and campaign performance while ensuring compliance with DNC regulations and company policies. It also identifies operational issues, provides recommendations, and collaborates with workforce management, operations, quality assurance, compliance, and leadership teams.

Supervise contact center operations and Customer Service Representatives by managing staffing, training, performance, accountability, coaching, call monitoring, and quality improvement. Maintain client relationships, enforce policies, address performance gaps, analyze trends, and execute action plans aligned with KPIs. Provide real-time call support, communicate procedures, prioritize assignments, and escalate caller needs while supporting a fast-paced, onsite environment.

Supervise customer engagement teams by managing performance KPIs, conducting team meetings, coaching agents, completing quality audits, and maintaining performance documentation. The role includes monitoring attendance, adherence, productivity, customer satisfaction, and quality metrics; addressing performance issues; managing attrition; reviewing call-outs and coaching reports; and ensuring timely completion of coaching and corrective-action records.

Lead BPO business development and sales growth by identifying market opportunities, generating leads, building B2B relationships, presenting services, negotiating contracts, closing new deals, expanding existing accounts, and developing business plans. The role requires strategic leadership, consultative selling, data interpretation, forecasting, contract negotiation, and frequent travel of up to 50%.

As a Tax Preparer at InteLogix, you'll assist clients with tax preparation, provide advice, and ensure compliance with tax regulations in a fast-paced, remote environment.

Responsible for implementing and administering QA procedures, monitoring agent performance against metrics, reporting technical issues, verifying policy and regulatory adherence, identifying training needs, reviewing escalations, and compiling performance reports to improve customer experience and agent quality.

Handle inbound (and some outbound) calls to sell and retain residential electricity plans. Enroll new customers, renew existing accounts, resolve billing inquiries, upsell products (thermostats, surge protection, solar leads), and meet sales and retention targets.

The Sales Representative will field inbound sales calls, recommend storage solutions, process agreements, and provide exceptional customer service while achieving sales goals.

The Sales Representative at InteLogix manages incoming calls to provide specialized residential electricity plans, handles customer inquiries, retains existing customers, and exceeds sales goals through upselling additional products.

The Workday Administrator will manage and optimize Workday Financials, support system enhancements, collaborate with finance and IT, and ensure accurate reporting.

Manage workforce scheduling, intraday real-time monitoring, and compliance for multi-site contact center accounts. Build weekly schedules, handle exceptions and staffing adjustments, maintain RTM dashboards, deliver reporting and short-term forecasts, and supervise WFM supervisors and analysts.