Teams at InteLogix

As a Tax Preparer at InteLogix, you'll assist clients with tax preparation, provide advice, and ensure compliance with tax regulations in a fast-paced, remote environment.

Responsible for implementing and administering QA procedures, monitoring agent performance against metrics, reporting technical issues, verifying policy and regulatory adherence, identifying training needs, reviewing escalations, and compiling performance reports to improve customer experience and agent quality.

The Director of Training and Quality Assurance oversees training and quality programs in a BPO environment, ensuring high customer experience standards, team performance, and client satisfaction. They develop training strategies, lead QA functions, manage client relations, and drive continuous improvement initiatives.