Jobs at Infinite pl

Provide Level 2 production support for applications, APIs, integrations, and business transactions. Monitor systems, investigate errors, analyze logs, troubleshoot REST/SOAP APIs, validate transaction flows, support incidents, and coordinate escalations. Maintain runbooks, document resolutions, perform deployment and recovery validation, and contribute to root-cause and problem-management activities.

Provides day-to-day operational support for production GCP infrastructure. Responsibilities include monitoring, health checks, incident troubleshooting, alert and log review, runbook execution, recovery procedures, backup and capacity support, documentation, change validation, and root-cause analysis. The role coordinates with application, database, network, security, and cloud engineering teams to maintain availability, security, configuration, and recoverability.

Provide hands-on operational support for production databases, including availability and performance monitoring, backup and recovery, replication, connectivity troubleshooting, access administration, incident resolution, root-cause analysis, capacity monitoring, and post-release health validation. Maintain operational runbooks and coordinate with database, application, infrastructure, and cloud engineering teams to improve stability and reduce recurring incidents.

Owns monitoring and observability tools, dashboards, alerts, event correlation, SLA reporting, and Jira administration. The role maintains AppDynamics, GCP Cloud Monitoring, Grafana, Elastic/Kibana, and Jira workflows; tunes thresholds, reduces alert noise, supports incident investigations, routes alerts, automates ticket creation, and produces operational reports. It also identifies monitoring gaps, improves proactive incident detection, and maintains observability standards and documentation.

Leads the Commercial squad responsible for F&O, CRM, and Billing systems. Owns the commercial roadmap, prioritizes initiatives, manages squad capacity and delivery, and ensures high-quality implementations, enhancements, and production support. Coordinates business, architecture, infrastructure, development teams, and vendors while managing risks, dependencies, governance, security, and continuous improvement. Requires strong enterprise applications expertise, Agile leadership, stakeholder management, and Arabic and English proficiency.

Work with cross-functional teams to design, develop, validate, and deploy AI and machine learning models; analyze large datasets, provide insights, and stay current with AI techniques to support product and client solutions.