Database Support Engineer

Posted 5 Days Ago
Be an Early Applicant
Riyadh, SAU
In-Office
Entry level
Information Technology • Logistics • Software • Transportation
The Role
Provide hands-on operational support for production databases, including availability and performance monitoring, backup and recovery, replication, connectivity troubleshooting, access administration, incident resolution, root-cause analysis, capacity monitoring, and post-release health validation. Maintain operational runbooks and coordinate with database, application, infrastructure, and cloud engineering teams to improve stability and reduce recurring incidents.
Summary Generated by Built In

Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.

Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.

We're not just players; we're game-changers.

Role Overview:

    We are looking for a Database Support Engineer to provide operational support for production databases, focusing on availability, performance, connectivity, backup and recovery, replication monitoring, and database incident resolution. The role is primarily operational and hands-on, with a focus on production availability, incident handling, proactive detection, SLA adherence, operational stability, and reduction of recurring incidents.

Key Responsibilities:

    •    Monitor database availability, health, and performance.
    •    Perform routine database operational health checks.
    •    Investigate database connection and connection-pool issues.
    •    Monitor backup jobs and validate successful completion.
    •    Support database restore and recovery activities.
    •    Monitor database replication and identify synchronization issues.
    •    Investigate slow queries and database performance degradation.
    •    Review database logs and identify abnormal events.
    •    Monitor storage utilization and database capacity.
    •    Support user, role, and database access checks according to approved processes.
    •    Troubleshoot application-to-database connectivity issues.
    •    Support database incidents and root-cause analysis.
    •    Coordinate with DBAs, application teams, infrastructure teams, and cloud engineers.
    •    Maintain database operational runbooks and procedures.
    •    Validate database health following changes or releases.

Preferred Qualifications:

    •    Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
    •    Database administration/support certification is advantageous.
    •    GCP Cloud SQL experience preferred.
    •    Experience supporting high-volume transactional platforms.
    •    Knowledge of database monitoring and observability platforms.

Required Technical / Professional Skills:

    •    Cloud SQL and/or managed database platforms
    •    PostgreSQL, MySQL, or equivalent relational databases
    •    SQL troubleshooting
    •    Database availability monitoring
    •    Backup and restore procedures
    •    Replication concepts
    •    Connection-pool troubleshooting
    •    Slow-query identification
    •    Database logs and diagnostic information
    •    Storage and performance monitoring
    •    Database user/access administration fundamentals
    •    Basic database capacity management

Skills Required

  • Bachelor's degree in Computer Science, IT, Engineering, or equivalent
  • Experience with Cloud SQL and/or managed database platforms
  • Experience with PostgreSQL, MySQL, or equivalent relational databases
  • SQL troubleshooting skills
  • Database availability monitoring
  • Backup and restore procedures
  • Knowledge of database replication concepts
  • Connection-pool troubleshooting
  • Slow-query identification
  • Database logs and diagnostic information
  • Storage and performance monitoring
  • Database user and access administration fundamentals
  • Basic database capacity management
  • Database administration or support certification
  • GCP Cloud SQL experience
  • Experience supporting high-volume transactional platforms
  • Knowledge of database monitoring and observability platforms
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The Company
HQ: Riyadh
23,000 Employees
Year Founded: 2001

What We Do

Infinite pl is a Riyadh-based, digital-led tech firm and public-private technology venture builder. As a joint venture between SPL and RAI Digital, the company is on a mission to disrupt and transform the global logistics landscape. It delivers cutting-edge digital solutions, platforms, and infrastructure intended to enrich the experiences of governments, businesses, and residents, supporting Saudi Arabia's emergence as a digital logistics pioneer.

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