Jobs at Independent Software, Inc.

Manages ticket queues in a mission-critical IT operations environment. Validates, routes, prioritizes, and tracks service requests against SLAs; coordinates with customers and technical teams; documents ticket status; follows up to prevent breaches; and escalates complex or stalled issues. Requires customer communication, ticketing or IT service management experience, strong organization, and availability for weekend, extended, and holiday coverage.

Designs, integrates, deploys, documents, and sustains complex IT systems and SIGINT platforms. Responsibilities include systems architecture, infrastructure engineering, virtualization, Linux and Windows administration, Cisco networking, rack-and-stack installations, testing, troubleshooting, cloud integration, technical documentation, and coordination with government and cross-functional stakeholders. The role requires maintaining engineering deliverables, design reviews, transition plans, and system lifecycle records.

Senior systems engineer responsible for designing, integrating, sustaining, and optimizing enterprise-scale dataflow architectures for mission-critical analytics across cloud and distributed environments. Leads technical efforts, ensures performance, security, and data governance, mentors teams, and collaborates with government stakeholders to deliver scalable, resilient dataflow solutions and operational automation/monitoring.

Supports vulnerability management, security compliance, continuous monitoring, and RMF activities for mission-critical systems. Configures Tenable.sc and Nessus, conducts vulnerability and STIG scans, analyzes findings, coordinates remediation, and uses Splunk for security dashboards and compliance reporting. The role also supports audits, patch verification, scanning policy development, lab testing, and security operations in a 24/7 environment.

Supervise 24x7 operations center activities, lead incident response, coordinate technical resources, manage staff schedules, monitor SLA performance, prepare operational reports, and drive process improvements. The role also coaches technical staff, communicates with management and customers during major incidents, and supports networking and desktop troubleshooting in a mission-critical environment.

Leads a two-person team supporting mission-critical machine rooms, laboratories, and communications spaces. Oversees operations, maintenance, access, infrastructure upgrades, equipment installation, rack and cable work, hardware troubleshooting, fiber connectivity, environmental monitoring, documentation, vendor coordination, and customer support. Maintains secure, compliant, and operational environments while coordinating deployments and replacements with system administrators, network engineers, facilities personnel, leadership, and vendors.

Supports the full systems engineering lifecycle, including hardware and software integration, installation, testing, deployment, troubleshooting, maintenance, decommissioning, and quality assurance. Installs and terminates fiber and CAT-5/6 cabling, tests fiber with optical power meters and OTDRs, maintains network infrastructure, and repairs Dell servers. Collaborates with users, customers, and engineering teams in mission-focused environments.

Provides senior cybersecurity and information assurance support for classified IC and DoD systems. Maintains security posture, conducts vulnerability and risk assessments, supports authorization activities, evaluates security controls, manages configuration changes, develops System Security Plans, and ensures compliance with applicable policies and frameworks. Requires extensive ISSO experience, collaboration with technical teams, DoD 8140.03 compliance, and an active TS/SCI clearance with appropriate polygraph.

Designs, administers, maintains, and optimizes computer systems in a mission-focused environment. Responsibilities include system architecture, hardware and software configuration, network troubleshooting, operating system installations and upgrades, performance monitoring, backups, data recovery, security audits, system planning, user support, and technical training. Provides guidance to less-experienced technical personnel while ensuring system reliability, security, compliance, and operational performance.

Designs, configures, secures, troubleshoots, and sustains complex Cisco-based network infrastructure in secure mission-critical environments. Supports Palo Alto and HAIPE appliances, network hardening, SSP development, compliance, packet analysis, architecture diagrams, physical network installation, and technical documentation. Requires extensive systems engineering experience, leadership of engineering efforts, and an active TS/SCI clearance with polygraph.

Design, develop, test, and maintain complex software systems supporting defense and intelligence missions. Contribute to architecture, troubleshoot defects, validate components, produce technical documentation, and collaborate across engineering teams to deliver secure, scalable solutions.

Design, implement, optimize, and maintain scalable relational and object-oriented databases for mission-critical systems. Develop parsers and loading mechanisms, tune performance, support integration (ODBC), ensure security and compliance, and collaborate through full system lifecycle to meet operational requirements.

Provide Tier 1 and Tier 2 system administration for enterprise client/server, storage, network, and virtualization environments. Administer Linux/UNIX and Windows systems, troubleshoot hardware/software/network issues, perform monitoring, patching, configuration management, and automation scripting. Maintain documentation, coordinate with engineering and stakeholders, and support secure, reliable IT operations for national defense and intelligence missions.

Analyze large structured and unstructured datasets, develop and deploy statistical and machine learning models, build/automate data processing workflows, create visualizations and dashboards, and communicate findings to technical and non-technical stakeholders in support of IC and DoD missions.

Develops, deploys, and sustains mission-critical software and infrastructure for satellite communications systems. Responsibilities include C++ or Python development, Kubernetes administration, Linux security and troubleshooting, Ansible automation, CI/CD and GitOps workflows, networking, monitoring, storage, GPU technologies, and customer-facing technical collaboration. The role requires supporting complex national security missions and troubleshooting software, infrastructure, and deployment issues.

Design, develop, test, deploy, and maintain enterprise Java and Angular applications supporting mission-critical systems. Build RESTful APIs, service integrations, database solutions, microservices, and containerized applications across cloud and on-premises Kubernetes environments. Participate in architecture and code reviews, troubleshooting, modernization initiatives, automated testing, CI/CD, documentation, and operational database support.

Design, develop, test, maintain, and modernize enterprise Java applications and RESTful backend services. Optimize relational databases, support containerized Kubernetes deployments, build GitLab CI/CD pipelines, implement automated testing, troubleshoot complex issues, and participate in architecture discussions, code reviews, and Agile development with cross-functional engineering teams.

Configure, deploy, troubleshoot, and sustain Cisco and Arista enterprise network infrastructure, including firewalls and crypto equipment. Test upgrades in lab environments, support fielding and cutovers, monitor network performance, resolve JIRA tickets, maintain documentation and compliance records, and provide remote and on-site operational support. The role includes occasional OCONUS travel and on-call support after training.

Provides senior-level systems engineering leadership across the full system life cycle. Analyzes complex technical designs and alternatives, develops engineering work products and standards aligned with ISO/IEC 15288, evaluates technologies, resolves advanced engineering issues, coordinates technical personnel, supports enterprise-level projects, and briefs stakeholders on technical status, risks, and recommendations. Requires an active TS/SCI clearance with appropriate polygraph.

Administer, maintain, configure, and troubleshoot Windows and UNIX/Linux systems and enterprise infrastructure. Provide Tier 1 and Tier 2 support, manage Active Directory, network services, virtualization, containers, automation, monitoring, patching, and system security. Resolve hardware and software issues, optimize performance, document incidents, and communicate escalations. The role supports secure national security environments and requires extensive system administration experience, a DoD IAT Level II certification, and an active TS/SCI clearance with polygraph.