Teams at Independent Software, Inc.

Manages ticket queues in a mission-critical IT operations environment. Validates, routes, prioritizes, and tracks service requests against SLAs; coordinates with customers and technical teams; documents ticket status; follows up to prevent breaches; and escalates complex or stalled issues. Requires customer communication, ticketing or IT service management experience, strong organization, and availability for weekend, extended, and holiday coverage.

Designs, integrates, deploys, documents, and sustains complex IT systems and SIGINT platforms. Responsibilities include systems architecture, infrastructure engineering, virtualization, Linux and Windows administration, Cisco networking, rack-and-stack installations, testing, troubleshooting, cloud integration, technical documentation, and coordination with government and cross-functional stakeholders. The role requires maintaining engineering deliverables, design reviews, transition plans, and system lifecycle records.

Senior systems engineer responsible for designing, integrating, sustaining, and optimizing enterprise-scale dataflow architectures for mission-critical analytics across cloud and distributed environments. Leads technical efforts, ensures performance, security, and data governance, mentors teams, and collaborates with government stakeholders to deliver scalable, resilient dataflow solutions and operational automation/monitoring.