Jobs at Independence Pet Holdings

Owns the technical roadmap for digital marketing and customer-facing experiences, including CMS, SEO, experimentation, analytics, personalization, and partner integrations. Translates marketing objectives into technical requirements, user stories, and scalable solutions; coordinates Marketing, Engineering, Architecture, and external partners; and supports backlog refinement, sprint planning, implementation, measurement, security, accessibility, compliance, and performance standards.

The Director of Compensation will lead compensation strategy and operations, including sales and incentive plan administration, executive compensation, market pricing, job leveling, offer design, benchmarking, and survey submissions. The role partners with senior stakeholders and assigned business groups, provides total rewards guidance, manages a small team, supports executive offers, and improves compensation policies and documentation. Workday Advanced Compensation experience is required, along with the ability to balance strategic initiatives and hands-on daily operations.

The Data Governance Analyst administers data governance platforms and processes, including enterprise data catalogs, Databricks Unity Catalog, metadata, lineage, data stewardship, MDM, privacy compliance, and data quality initiatives. The role leads catalog roadmaps, supports Osano, coordinates with data owners and engineering teams, monitors governance adoption and metrics, and develops scalable governance standards and procedures.

Develop and maintain pet insurance policy forms, coverage language, endorsements, underwriting guidelines, and regulatory filings. Partner with Product, Actuarial, Underwriting, Compliance, Legal, Operations, and MGA stakeholders to support product enhancements, regulatory compliance, competitive analysis, testing, implementation, documentation, and training. Manage multiple project timelines while assessing coverage and underwriting risks and providing recommendations.

Develop pricing strategies, commercialization recommendations, market research, competitive intelligence, financial models, and executive analyses for veterinary technology products. The role evaluates pricing models, product costs, customer willingness to pay, market opportunities, margins, and revenue impacts while partnering with Product, Finance, Commercial, Operations, M&A, and executive teams on launches, strategic planning, partnerships, and portfolio decisions.

Own the analytics engineering roadmap, architecture, and production data models. Build and optimize dbt models using SQL, Python, and Databricks; establish dimensional models, governed metrics, testing, documentation, lineage, monitoring, and CI/CD practices. Partner with data engineering, analysts, BI developers, and stakeholders to deliver reliable analytics products, improve performance and cost efficiency, investigate data quality issues, and mentor team members.

Provides administrative and operational support for payroll processing by maintaining documentation, preparing reports and audit materials, validating employee payroll data, identifying discrepancies, managing trackers and service requests, and routing employee inquiries. The role supports accurate, timely, and compliant payroll operations while handling confidential information and recurring deadlines.

Leads workforce management for a high-volume, omnichannel pet insurance contact center. Responsibilities include forecasting, staffing and capacity planning, scheduling, real-time adherence, intraday management, performance reporting, vendor coordination, and team leadership. The role partners across operations, training, quality, finance, technology, analytics, compliance, and product teams to optimize service levels, productivity, costs, coverage, and customer experience.

Senior Data Analyst responsible for integrating sales, CRM, customer, campaign, product usage, and engagement data into forecasts, dashboards, recurring reports, datasets, and actionable insights. The role analyzes pipeline performance, customer health, product adoption, retention, churn, marketing campaigns, and commercial trends. It partners with cross-functional stakeholders, defines KPIs, improves data quality, prepares executive reporting, and supports strategic decision-making through clear analysis and recommendations.

Analyzes marketing, website, campaign, and funnel performance using dashboards, reports, SQL, web analytics, data warehouses, and visualization tools. Evaluates A/B and multivariate tests, improves attribution and measurement capabilities, and translates complex data into actionable recommendations. Collaborates cross-functionally to optimize campaigns, website conversion, audience growth, revenue, and marketing efficiency while presenting insights to technical and non-technical stakeholders.

Leads complex enterprise programs and portfolio execution across marketing and technology-enabled initiatives. Responsibilities include governance tool oversight, intake and prioritization, integrated roadmaps, executive reporting, risk and dependency management, capacity planning, delivery readiness, and cross-functional coordination. The role influences senior stakeholders across business, product, technology, data, operations, finance, legal, compliance, vendors, and partners, while mentoring program managers and improving portfolio processes.

Lead end-to-end UX research, including generative and evaluative studies, usability testing, surveys, and field research. Synthesize qualitative and quantitative findings into actionable recommendations, reports, journey maps, and presentations. Partner with product, design, and engineering teams to influence product strategy and decisions. Support research operations, concept validation, prototyping, and user-centered practices across digital pet-care products.

Owns website strategy and digital experiences across a multi-brand pet insurance portfolio. Leads website redesigns, martech integrations, SEO and AI search optimization, landing page development, conversion optimization, analytics, and performance reporting. Partners with marketing, content, design, product, IT, agencies, and vendors to improve traffic, engagement, quotes, enrollments, and revenue while managing website governance, technology roadmaps, and cross-functional initiatives.

Lead global merchant acquiring and payment acceptance strategy and operations. Own onboarding, KYC/KYB, fraud, disputes/chargebacks, vendor management, risk governance, controls, settlement/reconciliation, reporting, and cross-functional partnership to ensure compliant, scalable, and profitable payments.

Monitors U.S. and Canadian payroll compliance, regulations, tax filings, audits, controls, and employee pay accuracy. Investigates exceptions, manages corrective actions, supports SOX and regulatory audits, and coordinates payroll compliance for acquisitions and new entities. Maintains procedures, governance documentation, dashboards, and reporting while partnering with Legal, Finance, HR, vendors, and leadership to improve controls, reduce risk, and support payroll technology and transformation initiatives.

Owns the end-to-end business development pipeline for new insurance distribution partnerships, including prospecting, qualification, deal structuring, negotiation, and closing. Builds relationships with agencies, brokers, MGAs, affinity groups, and InsurTech platforms; tracks pipeline metrics; collaborates with internal teams to launch partnerships; and represents the company at industry events.

Process accurate, timely payroll for more than 2,000 employees across multiple entities and states. Calculate earnings, deductions, garnishments, taxes, and adjustments; reconcile payroll liabilities to the general ledger; prepare reports; support tax filings, audits, and workers’ compensation reporting. Maintain payroll and HRIS data, resolve employee questions, ensure regulatory compliance, and improve payroll processes, controls, and system functionality.

Manage infrastructure project delivery across Azure, Microsoft 365, cloud, endpoint, identity, networking, security, and enterprise IT services. Coordinate cross-functional teams and vendors, oversee project intake, planning, dependencies, risks, reporting, cutover activities, communications, documentation, and support handoff. Ensure initiatives align with infrastructure standards, security requirements, service management practices, and operational governance.

Supports budgeting, forecasting, long-range planning, financial reporting, variance analysis, expense management, KPI development, and strategic decision support across multiple brands and shared services. Partners with finance and business leaders, improves reporting and planning processes through automation, supports ERP and EPM optimization, and maintains financial data accuracy, intercompany allocations, and governance.

Lead accounting operations and a reporting team to improve AP, intercompany, investment, and banking workflows; drive reporting automation, controls, and UAT for system integrations; partner with FP&A, Procurement, IT, and external auditors; manage statutory and management reporting, reconciliations, accruals, and close processes while scaling processes and metrics across the organization.