Jobs at Independence Pet Holdings

Provides administrative and operational support for payroll processing by maintaining documentation, preparing reports and audit materials, validating employee payroll data, identifying discrepancies, managing trackers and service requests, and routing employee inquiries. The role supports accurate, timely, and compliant payroll operations while handling confidential information and recurring deadlines.

Provides hands-on technical leadership across software engineering teams and platforms. Designs scalable architectures, develops .NET and Azure solutions, reviews code, improves engineering standards, mentors engineers, supports CI/CD and observability, resolves complex production issues, and drives modernization and technical debt reduction. The role collaborates across product, QA, DevOps, security, and operations while influencing technical direction without direct people-management responsibility.

Leads technology strategy, roadmaps, portfolio prioritization, budgets, delivery, and ROI measurement across a multi-brand business unit. Partners with executives and cross-functional teams to align technology investments with business outcomes, manage risks, support M&A integration, and drive enterprise-wide transformation. Oversees onshore and offshore teams, vendors, communication, and change management while ensuring scalable, cost-effective technology execution.

Leads workforce management for a high-volume, omnichannel pet insurance contact center. Responsibilities include forecasting, staffing and capacity planning, scheduling, real-time adherence, intraday management, performance reporting, vendor coordination, and team leadership. The role partners across operations, training, quality, finance, technology, analytics, compliance, and product teams to optimize service levels, productivity, costs, coverage, and customer experience.

The Director of Compensation will lead compensation strategy and operations, including sales and incentive plan administration, executive compensation, market pricing, job leveling, offer design, benchmarking, and survey submissions. The role partners with senior stakeholders and assigned business groups, provides total rewards guidance, manages a small team, supports executive offers, and improves compensation policies and documentation. Workday Advanced Compensation experience is required, along with the ability to balance strategic initiatives and hands-on daily operations.

Senior Data Analyst responsible for integrating sales, CRM, customer, campaign, product usage, and engagement data into forecasts, dashboards, recurring reports, datasets, and actionable insights. The role analyzes pipeline performance, customer health, product adoption, retention, churn, marketing campaigns, and commercial trends. It partners with cross-functional stakeholders, defines KPIs, improves data quality, prepares executive reporting, and supports strategic decision-making through clear analysis and recommendations.

Analyzes marketing, website, campaign, and funnel performance using dashboards, reports, SQL, web analytics, data warehouses, and visualization tools. Evaluates A/B and multivariate tests, improves attribution and measurement capabilities, and translates complex data into actionable recommendations. Collaborates cross-functionally to optimize campaigns, website conversion, audience growth, revenue, and marketing efficiency while presenting insights to technical and non-technical stakeholders.

Processes pet insurance claims by reviewing veterinary medical records, evaluating policy eligibility and coverage, determining appropriate compensation, issuing claim decisions, ordering records, and communicating with policyholders and veterinary providers. The role requires several years of veterinary experience, with licensed veterinary technicians preferred, and is fully remote within Canada.

Leads technical product initiatives from discovery through launch and optimization for pet insurance technology. Responsibilities include roadmap development, customer and market research, requirements and user-story creation, backlog prioritization, cross-functional collaboration, quality monitoring, analytics, and go-to-market support. The role partners with engineering, design, marketing, operations, and business stakeholders while managing platform delivery, product strategy, and feature development in an Agile environment.

Support regulatory change management: monitor and analyze laws, communicate requirements, track compliance evidence, conduct audits and risk assessments, support investigations, develop corrective actions, provide training, and coordinate regulatory communications and documentation.

Leads complex enterprise programs and portfolio execution across marketing and technology-enabled initiatives. Responsibilities include governance tool oversight, intake and prioritization, integrated roadmaps, executive reporting, risk and dependency management, capacity planning, delivery readiness, and cross-functional coordination. The role influences senior stakeholders across business, product, technology, data, operations, finance, legal, compliance, vendors, and partners, while mentoring program managers and improving portfolio processes.

Lead end-to-end UX research, including generative and evaluative studies, usability testing, surveys, and field research. Synthesize qualitative and quantitative findings into actionable recommendations, reports, journey maps, and presentations. Partner with product, design, and engineering teams to influence product strategy and decisions. Support research operations, concept validation, prototyping, and user-centered practices across digital pet-care products.

Owns website strategy and digital experiences across a multi-brand pet insurance portfolio. Leads website redesigns, martech integrations, SEO and AI search optimization, landing page development, conversion optimization, analytics, and performance reporting. Partners with marketing, content, design, product, IT, agencies, and vendors to improve traffic, engagement, quotes, enrollments, and revenue while managing website governance, technology roadmaps, and cross-functional initiatives.

Lead global merchant acquiring and payment acceptance strategy and operations. Own onboarding, KYC/KYB, fraud, disputes/chargebacks, vendor management, risk governance, controls, settlement/reconciliation, reporting, and cross-functional partnership to ensure compliant, scalable, and profitable payments.

Monitors U.S. and Canadian payroll compliance, regulations, tax filings, audits, controls, and employee pay accuracy. Investigates exceptions, manages corrective actions, supports SOX and regulatory audits, and coordinates payroll compliance for acquisitions and new entities. Maintains procedures, governance documentation, dashboards, and reporting while partnering with Legal, Finance, HR, vendors, and leadership to improve controls, reduce risk, and support payroll technology and transformation initiatives.

Owns the end-to-end business development pipeline for new insurance distribution partnerships, including prospecting, qualification, deal structuring, negotiation, and closing. Builds relationships with agencies, brokers, MGAs, affinity groups, and InsurTech platforms; tracks pipeline metrics; collaborates with internal teams to launch partnerships; and represents the company at industry events.

Process accurate, timely payroll for more than 2,000 employees across multiple entities and states. Calculate earnings, deductions, garnishments, taxes, and adjustments; reconcile payroll liabilities to the general ledger; prepare reports; support tax filings, audits, and workers’ compensation reporting. Maintain payroll and HRIS data, resolve employee questions, ensure regulatory compliance, and improve payroll processes, controls, and system functionality.

Owns performance marketing strategy and customer acquisition across paid search and broader channels. Leads Google and Microsoft Ads, budget allocation, campaign testing, conversion optimization, attribution, executive reporting, agency management, and emerging channel pilots. The role focuses on improving CAC, LTV, ROAS, incrementality, conversion rates, revenue growth, and profitability.

Manage infrastructure project delivery across Azure, Microsoft 365, cloud, endpoint, identity, networking, security, and enterprise IT services. Coordinate cross-functional teams and vendors, oversee project intake, planning, dependencies, risks, reporting, cutover activities, communications, documentation, and support handoff. Ensure initiatives align with infrastructure standards, security requirements, service management practices, and operational governance.

Manages end-to-end onboarding and implementation for new and renewing employer group insurance clients. Configures rates, benefits, commissions, and eligibility rules; coordinates clients, producers, TPAs, technology partners, and internal teams; leads kickoff meetings and stakeholder reviews; troubleshoots implementation issues; supports testing, documentation, training, and post-launch support. The role also drives process improvements and provides subject matter expertise and mentorship within group insurance onboarding.