Jobs at Independence Pet Holdings

The Technical Program Manager leads strategic customer technology initiatives across digital platforms including Dynamics 365, ensuring effective execution, delivery coordination, and governance in a multi-year transformation program.

Hands-on technical leader accountable for architecture, design, and delivery of core insurance platforms (policy, claims, portals, web, mobile). Leads and mentors engineers, conducts code and design reviews, oversees CI/CD and Azure-based DevOps, champions engineering standards, and partners with Product and Operations to translate business needs into secure, scalable solutions while managing technical debt and platform modernization.

Lead design, build, deploy, and operate agentic AI solutions using Microsoft Copilot Studio, Power Platform, Dynamics 365, and Azure services. Own reference implementations, CI/CD, integrations (Dataverse, REST APIs), monitoring, compliance, and mentor engineering teams while collaborating with product, data, security, and architecture stakeholders.

Senior individual contributor responsible for leading pet/P&C insurance pricing model development (GLMs and ML), owning end-to-end projects, performing EDA and root-cause analysis, communicating results to stakeholders, and mentoring junior team members.

Lead FP&A and financial planning for Spot and IPH, manage forecasting, reporting, consolidations, and modeling. Partner with accounting, tax, treasury, and sister companies to support strategic decisions, process improvements, and team development.

Lead finance, regulatory, and reporting for the Canadian branch of a U.S. insurance company: manage OSFI filings, IFRS 17 and US GAAP alignment, provincial compliance, GL and month-end processes, actuarial coordination, audits, controls, and cross-border collaboration to support growth and governance.

Lead end-to-end UX research to inform product strategy for PetPlace's digital products. Plan and run generative and evaluative studies, synthesize insights into actionable recommendations, create artifacts (reports, journey maps, prototypes), partner with product/design/engineering, scale research operations, and advocate for user-centered decision-making across the organization.

Support end-to-end deployment of actuarial pricing in Earnix, perform statistical modeling and data analysis, build dashboards and reports, validate and govern deployments, coordinate releases across environments, monitor production rating behavior, and present findings to stakeholders.

Lead product initiatives from concept through launch for pet insurance technology. Own execution of roadmaps, gather customer and market insights, write requirements, manage backlog, collaborate with engineering/design/marketing, support QA and post-launch analysis, and enable go-to-market activities.

Lead portfolio-level performance marketing for multiple pet insurance brands. Shape acquisition strategy across search, social, affiliate/aggregator and emerging channels; analyze CAC, LTV, ROI; optimize channel mix, budgets, targeting, creatives and funnels; partner with analytics, agencies, and stakeholders to improve attribution, forecasting, and incrementality testing; identify growth opportunities and leverage AI-driven marketing innovations.

Part-time in-office Office Manager responsible for front-of-house visitor experience, meeting coordination and catering, office operations and supplies, liaison with property management, mail and delivery handling, onboarding support, and event execution. Acts as central point of contact for employees, visitors, vendors, and leadership while maintaining confidentiality and professionalism.

Lead and manage a small team to intake, frame, prioritize, and hand off data initiatives. Translate business needs into solution blueprints, ensure alignment with architecture and governance, define KPIs, track ROI, and drive stakeholder alignment across Claims, Finance, Marketing, and Operations.

Provide advanced onsite and enterprise L2/L3 end-user support, manage office AV and IT infrastructure for Chicago HQ, support executives, enforce ITIL/SLA processes, manage software asset records in ServiceNow, coordinate MSP/vendor escalations, and lead endpoint/AV deployment projects.

The Actuarial Analyst will conduct actuarial analysis, valuations, and modeling to manage financial risks and assist with rate filing documents while updating tools and models.

Lead design, implementation, maintenance, and support of internal infrastructure including networks, hardware, databases, and system software. Evaluate and recommend technology platforms, develop disaster recovery and security plans, monitor performance, troubleshoot complex multi-system issues, document and improve support processes, and mentor junior engineers while ensuring change control and quality standards.

Lead and execute high-visibility brand and motion design across a portfolio of pet insurance brands. Create strategic visual concepts for digital, print, social, web, email, and paid channels. Mentor junior designers, partner with stakeholders, present creative rationale, and maintain brand consistency while managing multiple projects and timelines.

The Marketing Data Analyst will analyze performance data across marketing and sales channels, develop dashboards, and provide insights to improve customer engagement and ROI.

Lead architecture and implementation of Dynamics 365 Sales & Service, integrate MarTech and Customer Data Platform, design Power Platform automations, ensure data governance and regulatory compliance, and drive CRM/MarTech modernization and adoption across brands.

The People Partner - Technology will provide strategic and operational support for the Technology organization, fostering partnerships and managing HR operations. Key responsibilities include workforce planning, employee relations, performance management, and supporting organizational change.

The Senior Data Engineer will design and scale cloud-based data platforms, ensuring quality and performance while collaborating with cross-functional teams to deliver actionable data solutions.