Jobs at Independence Pet Holdings

The Lead Data Scientist will develop advanced analytical solutions for pricing and customer insights in pet insurance, mentor teams, and collaborate with stakeholders.

Lead and execute high-visibility brand and motion design across a portfolio of pet insurance brands. Create strategic visual concepts for digital, print, social, web, email, and paid channels. Mentor junior designers, partner with stakeholders, present creative rationale, and maintain brand consistency while managing multiple projects and timelines.

The Marketing Data Analyst will analyze performance data across marketing and sales channels, develop dashboards, and provide insights to improve customer engagement and ROI.

The People Partner - Technology will provide strategic and operational support for the Technology organization, fostering partnerships and managing HR operations. Key responsibilities include workforce planning, employee relations, performance management, and supporting organizational change.

The Senior Data Engineer will design and scale cloud-based data platforms, ensuring quality and performance while collaborating with cross-functional teams to deliver actionable data solutions.

Lead enterprise technical programs and portfolio execution across product, engineering, data, operations, finance, and legal. Manage roadmaps, dependencies, governance, intake/prioritization, risks, and executive communications to drive initiatives from concept to measurable outcomes while coordinating cross-functional teams and external partners.

The role involves architecting digital workplace solutions using Microsoft tools, ensuring alignment with business needs, and mentoring other architects.

Lead accounting operations and a reporting team to improve AP, intercompany, investment, and banking workflows; drive reporting automation, controls, and UAT for system integrations; partner with FP&A, Procurement, IT, and external auditors; manage statutory and management reporting, reconciliations, accruals, and close processes while scaling processes and metrics across the organization.

Provide advanced onsite and enterprise L2/L3 end-user support, manage office AV and IT infrastructure for Chicago HQ, support executives, enforce ITIL/SLA processes, manage software asset records in ServiceNow, coordinate MSP/vendor escalations, and lead endpoint/AV deployment projects.

The Insurance Product Manager leads product strategy, development, market research, and cross-functional collaboration to create competitive pet insurance products. They ensure compliance, drive innovation, and engage stakeholders while managing the full product lifecycle.

Own product strategy and roadmap for customer-facing platform capabilities. Lead discovery, define requirements with Engineering, collaborate with UX/Data/Marketing, run A/B tests and analytics, and deliver scalable experiences that improve acquisition, engagement, and retention for millions of pet parents.

Manage and develop the accounting team, ensure accurate financial records and reconciliations, support audits and regulatory reviews, document policies, drive process improvements, and collaborate cross-functionally on financial and tax matters.

Manage product features and roadmaps for pet-health platforms, author product requirement documents and technical specs, scope and manage partner-facing APIs and integrations, coordinate cross-functional delivery, perform market and competitor analysis, and measure product performance working with data engineering.

The Senior Technical Product Manager defines and governs technical solutions across multiple systems and platforms, partnering with various teams to ensure alignment with business needs and enterprise standards, while managing risks and technical requirements.

The Sr Director oversees the enterprise strategy, operations, and technology of the core insurance platform, ensuring compliance, scalability, and integration while leading a multi-year development plan. Responsibilities include architecture governance, delivery oversight, and risk management of insurance IT functions.

The Product Analyst will analyze product performance, develop reports, and collaborate with stakeholders to enhance pet insurance offerings through data-driven insights.

Investigate, evaluate, and process pet insurance claims by reviewing medical history and policy coverage, communicating with veterinary providers and policyholders, ordering records as needed, and issuing claims decisions.

Lead global merchant acquiring and payment acceptance strategy and operations. Own onboarding, KYC/KYB, fraud, disputes/chargebacks, vendor management, risk governance, controls, settlement/reconciliation, reporting, and cross-functional partnership to ensure compliant, scalable, and profitable payments.

Lead portfolio performance and pricing strategy for multiple pet insurance brands. Use GLM, actuarial and predictive analytics to optimize growth, profitability, retention, and competitive positioning. Partner cross-functionally with Actuarial, Underwriting, Data Science, Finance, Product Ops, and MGAs to develop pricing, underwriting, and product initiatives, support regulatory filings, and deliver data-driven recommendations to senior leadership.

Support execution and optimization of CRM programs: maintain customer data, build segments, execute email/SMS campaigns and automations, run A/B tests, track KPIs, produce reports, and collaborate cross-functionally.