Executive Assistant - Senior

Independence Pet Holdings® (IPH) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary:

The Independence Pet Holdings (IPH) Office of the CEO is seeking a highly skilled and proactive Senior Executive Assistant to provide exceptional administrative and strategic support to C-level executives, including the CEO. Reporting directly to the Chief of Staff to the CEO, this high-visibility role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced, high-growth environment and can navigate ambiguity with confidence.

As a critical partner to the Chief of Staff, the Senior EA will ensure the seamless execution of executive priorities, optimize workflows, and drive cross-functional collaboration. This role requires exceptional discretion, strong communication and interpersonal skills, and the ability to anticipate needs while managing multiple high-priority administrative and operational responsibilities.

Location: Hybrid in NYC

Main Responsibilities: 

• Provide comprehensive administrative support to C-level executives, including the CEO, managing complex calendars, scheduling, and prioritizing high-level meetings.

• Act as a gatekeeper and liaison for internal and external stakeholders, ensuring efficient communication and follow-through on key initiatives.

• Coordinate and manage all domestic and international travel and events, handling logistics, accommodations, itineraries, and expenses.

• Ensure executives are fully prepared for meetings by compiling agendas, briefing documents and tracking follow-up action items.

• Partner closely with the Chief of Staff to drive executive priorities and maintain alignment across leadership teams.

• Establish and lead an Executive Assistant Community of Practice, sharing best practices and fostering collaboration and seamless coordination among EAs across IPH.

• Schedule, arrange, and coordinate IPH entity board meetings in collaboration with the Corporate Secretary.

• Assist with internal communications and special projects as needed.

• Serve as a thought partner to the Chief of Staff, identifying opportunities to optimize executive workflows and enhance operational efficiency.

Qualifications: 

• Bachelor’s degree in Business Administration, Communication, or related field or equivalent work experience.

• 8+ years of providing administrative support to a C-level executive.

• Prior experience in high-growth industries (e.g., startups, technology, finance, or consulting) a plus.

• Exceptional written and verbal communication skills.

• Strong problem-solving mindset, with the ability to anticipate needs and proactively address challenges.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint), and collaboration tools such as Teams and SharePoint.

• Discretion and integrity in handling sensitive and confidential information

• Strong interpersonal skills, with the ability to build trust and rapport with stakeholders at all levels.

• Experience working in a global environment a plus.

• High emotional intelligence (EQ), adaptability, and the ability to work independently under pressure.

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