Jobs at iHerb

Design and scale machine learning systems and infrastructure, partner with data and applied scientists, build reusable ML pipelines and abstractions, ensure production readiness using robust software engineering practices, and prototype new technologies to improve customer experience and automate business processes.

Lead security initiatives by establishing secure development practices, conducting security reviews, as well as managing threat modeling and security assessments.

Execute, optimize, and operationally manage paid media campaigns across APAC platforms. Set up, QA, launch, monitor, and optimize campaigns; coordinate creative localization and asset workflows; maintain reporting accuracy and documentation; run testing and measurement initiatives; liaise with analytics, agencies, and regional stakeholders to drive acquisition, ROAS, and other performance KPIs.

Execute and optimize paid media campaigns across APAC platforms; manage campaign setup, QA, pacing, targeting, creative workflows, tracking and reporting; support performance testing, measurement, and budget allocation; coordinate with creative, analytics, agencies and regional stakeholders to ensure accurate, localized, and scalable campaign operations.

The Senior Manager, APAC Marketing will lead regional marketing strategies to enhance brand awareness, customer acquisition, and retention across APAC markets. Responsibilities include overseeing media strategies, campaign execution, agency relationships, and data-driven performance analysis.

Lead WhatsApp channel management and influencer partnerships for Hong Kong: execute localized campaigns, manage creators, coordinate cross-functional and agency work, track performance, and translate analytics into optimizations to drive awareness, engagement, retention, and conversions.

Lead WhatsApp and influencer marketing for the Singapore market: manage WhatsApp channels, build broadcast/group strategies, identify and onboard influencers, run end-to-end campaigns, analyze performance and partner with internal teams and agencies to drive awareness, engagement, retention and conversion.

The role involves leading social media and influencer marketing strategies across APAC, driving brand engagement and performance, while managing agency partnerships and localizing strategies for various markets.

Lead WhatsApp and influencer marketing for the Singapore market: plan and execute campaigns, manage WhatsApp community and broadcasts, identify and onboard influencers, coordinate end-to-end activations, analyze performance and report ROI, create localized content, and collaborate with internal teams and agencies to drive awareness, engagement, retention, and conversion.

The Senior Manager, APAC Marketing will lead marketing strategies across APAC, focusing on brand awareness, customer acquisition, and retention while managing partnerships and campaigns.

Manage and grow iHerb's KakaoTalk and Korean social presence, execute influencer campaigns end-to-end, develop localized content, track performance and ROI, collaborate with cross-functional teams and agency partners, and provide market insights to support APAC strategy.

The Senior Technical Delivery Lead - Mobile oversees the delivery of mobile initiatives across iOS and Android platforms, ensuring alignment and high-quality outcomes through cross-team coordination and risk management.

Lead end-to-end technical strategy and modernization of iHerb's product catalog platform. Define architecture, data models, APIs, and service boundaries; write production code; drive cross-team technical decisions, mentorship, and AI-driven SDLC standards. Coordinate multi-team efforts, ensure engineering quality, and represent engineering across product, data science, security, and infrastructure.

As a Software Architect, you will design system architecture, execute hands-on coding, manage technical debt, evaluate software solutions, and mentor engineering teams while preparing the architecture for AI-native capabilities.

Lead and hands-on manage the Catalog engineering team, own sprint delivery and architecture, write and ship full‑stack production code using AI-assisted tooling, hire and grow engineers, and drive collaboration with product and design while shaping an AI-driven SDLC.

Lead design, build, and operation of GenAI product features and a shared AI platform: RAG pipelines, LLM-driven personalization, conversational agents, agentic workflows, eval frameworks, and MLOps. Own end-to-end production lifecycle, observability, on-call, and integrations with marketing/BI systems. Collaborate with personalization teams and document architectural and evaluation outcomes.

Own and modernize iHerb's product catalog across backend, React frontend, and relational data. Build end-to-end features, use AI-driven SDLC tools, write automated tests, ensure observability, participate in on-call incident response, and contribute to shared engineering standards.

Own and drive the end-to-end mobile platform architecture for iOS and Android, lead a mobile modernization effort, write production mobile code and prototypes, set technical standards, evaluate cross-platform frameworks, mentor senior engineers, coordinate multi-team architecture reviews, and integrate AI-driven SDLC practices across the engineering organization.

The Senior Software Development Manager will lead teams, set technical vision, ensure project delivery, and mentor staff in software development processes.

Lead end-to-end technical strategy and implementation for iHerb's AI Platform and GenAI products. Design and build shared AI infrastructure (RAG pipelines, vector search, embeddings, evals, MLOps), set architecture and quality standards, deliver production AI systems, coordinate cross-team technical efforts, and mentor senior engineers.