Jobs at iHerb

Operate motorized warehouse equipment (forklift, pallet rider), load/unload trailers, scan and label merchandise, replenish stock, perform inventory counts and maintain a safe, cGMP-aware work environment.

The CRM Program Lead manages retention marketing channels, defining strategies, overseeing campaigns, and improving engagement while analyzing performance metrics.

The Senior Technical Delivery Lead - Mobile oversees the delivery of mobile initiatives across iOS and Android platforms, ensuring alignment and high-quality outcomes through cross-team coordination and risk management.

Lead the transformation of planning processes and systems architecture, integrating decision-ready data and exception-based planning in supply chain operations using SAP IBP. Drive improvements in service, inventory, and cost efficiency through collaboration and hands-on leadership.

Perform inventory control clerical tasks including entering purchase and sales orders, confirming receipts, creating NetSuite transactions, managing lot and WMS locations, uploading POs and BOLs to Box, reconciling inventory discrepancies, and assisting quality and operations with documentation and troubleshooting.

The Sr. Retail Media Program Manager will manage the strategy and operations for an in-house Retail Media Network, oversee ad placements, optimize inventory, and analyze performance metrics.

The Regional Financial Controller (EU) leads financial governance and performance management, providing strategic guidance to ensure compliance and drive growth across Europe, while partnering with regional leadership and supporting data-driven decision-making.

The Product Data Management Specialist enhances ecommerce by managing product data, improving metadata for conversion, and collaborating with cross-functional teams to track metrics and optimize performance.

As a Software Architect, you will design system architecture, execute hands-on coding, manage technical debt, evaluate software solutions, and mentor engineering teams while preparing the architecture for AI-native capabilities.

Lead and hands-on manage the Catalog engineering team, own sprint delivery and architecture, write and ship full‑stack production code using AI-assisted tooling, hire and grow engineers, and drive collaboration with product and design while shaping an AI-driven SDLC.

Lead end-to-end technical strategy and modernization of iHerb's product catalog platform. Define architecture, data models, APIs, and service boundaries; write production code; drive cross-team technical decisions, mentorship, and AI-driven SDLC standards. Coordinate multi-team efforts, ensure engineering quality, and represent engineering across product, data science, security, and infrastructure.

Lead design, build, and operation of GenAI product features and a shared AI platform: RAG pipelines, LLM-driven personalization, conversational agents, agentic workflows, eval frameworks, and MLOps. Own end-to-end production lifecycle, observability, on-call, and integrations with marketing/BI systems. Collaborate with personalization teams and document architectural and evaluation outcomes.

Own and drive the end-to-end mobile platform architecture for iOS and Android, lead a mobile modernization effort, write production mobile code and prototypes, set technical standards, evaluate cross-platform frameworks, mentor senior engineers, coordinate multi-team architecture reviews, and integrate AI-driven SDLC practices across the engineering organization.

Lead end-to-end technical strategy and implementation for iHerb's AI Platform and GenAI products. Design and build shared AI infrastructure (RAG pipelines, vector search, embeddings, evals, MLOps), set architecture and quality standards, deliver production AI systems, coordinate cross-team technical efforts, and mentor senior engineers.

Lead global product strategy and execution for discovery surfaces (homepage, search, PLPs, navigation, campaign pages) across web and mobile. Own roadmap, experimentation, personalization, SEO, and KPIs; mentor product managers and partner cross-functionally with engineering, data science, design, merchandising, and marketing to improve findability, engagement, conversion, and retention.

Own and modernize iHerb's product catalog across backend, React frontend, and relational data. Build end-to-end features, use AI-driven SDLC tools, write automated tests, ensure observability, participate in on-call incident response, and contribute to shared engineering standards.

The Senior Software Development Manager will lead teams, set technical vision, ensure project delivery, and mentor staff in software development processes.

The Tax Manager will oversee tax reporting, compliance, and planning projects, manage tax filings, reconciliations, audits, and advise on tax laws.

Develop, test, deploy, and maintain UiPath RPA solutions focused on identity and access processes. Integrate bots with APIs, databases, and third-party systems; document workflows and designs; monitor and support production bots (including after-hours/24/7 support); collaborate with business units and follow agile/Scrum practices while ensuring security and compliance.

Manage iHerb's global affiliate and referral programs for international markets: recruit and activate affiliates, optimize partnerships, forecast and report performance, collaborate on integrations (Partnerize, Impact, Awin, CJ), align creative and promotions, and recommend paid media strategies to grow acquisition and international brand awareness.