Job Summary:
We are seeking an experienced Lead Product Designer to drive and elevate the end-to-end experience of our global e-commerce platform. In this role, you will take ownership of complex shopping-related design initiatives and help shape how millions of users interact with our products, ensuring experiences are intuitive, efficient, and delightful while aligning with business objectives.
You will contribute design direction, judgment, and craft leadership, alongside high-quality design execution.
Job Expectations:
Lead end-to-end design across multiple initiatives, from early concept and problem framing through stakeholder alignment and final delivery.
Conduct user research and usability testing to understand shopping behaviors and translate insights into effective, data-informed design solutions.
Create high-quality wireframes, prototypes, and mockups that balance user needs, business goals, and technical constraints.
Champion a cohesive and scalable design language, leveraging and contributing to the design system while ensuring global usability and accessibility standards.
Partner closely with engineers to ensure designs are feasible, well-implemented, and delivered with high fidelity.
Collaborate with product managers, engineers, data scientists, and other designers to influence product direction and design decisions.
Maintain a high bar for design quality and consistency, from concept through implementation.
Provide design guidance and mentorship to junior designers, helping raise overall design quality and craft.
Stay current with UX, UI, and e-commerce best practices, and apply them thoughtfully to improve product experiences at scale.
Knowledge, Skills, and Abilities:
10+ years of professional experience in UX/UI or Product Design, including experience designing e-commerce or shopping-related products.
A strong portfolio demonstrating prior UX and UI work, including shopping or e-commerce experiences, that clearly showcases problem-solving, design thinking, and execution quality.
Proven ability to deliver successful design outcomes that balance user needs, business impact, and product complexity.
Strong interaction and visual design skills, with a high bar for modern UI craft.
Demonstrated experience working with and evolving design systems at scale.
Solid grounding in user-centered design methodologies, research practices, and usability testing.
Strong communication and presentation skills, with the ability to clearly articulate design decisions and trade-offs to cross-functional partners and stakeholders.
Familiarity with front-end development principles and common implementation constraints.
Working knowledge of accessibility standards and best practices.
Experience designing for global or multi-market products is a plus.
Education:
Bachelor’s or Master’s degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience.
Judgment/Reasoning Ability:
Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The noise in the work environment is usually moderate. Other factors are:
Hectic, fast-paced with multi-level distractions
A professional, yet casual work environment
Office environment
Ability to work extended hours as required
#LI-JC1
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Skills Required
- 10+ years of professional experience in UX/UI or Product Design
- Strong portfolio demonstrating UX and UI work
- Proven ability to deliver successful design outcomes
- Strong interaction and visual design skills
- Experience working with design systems at scale
- Solid grounding in user-centered design methodologies
- Strong communication and presentation skills
- Familiarity with front-end development principles
- Working knowledge of accessibility standards
- Experience designing for global products
iHerb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about iHerb and has not been reviewed or approved by iHerb.
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Healthcare Strength — Healthcare coverage is positioned as a standout, including 100% employer-paid medical plan options and strong health-insurance sentiment in the materials provided. This can materially lift the perceived value of total rewards even when base pay views vary by role.
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Retirement Support — Retirement benefits are described as a Safe Harbor 401(k) with a dollar-for-dollar match up to 6% and immediate vesting. This structure increases the reliability and accessibility of retirement value for eligible employees.
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Leave & Time Off Breadth — Time-off benefits are framed as generous for salaried roles, including an unlimited PTO policy alongside wellness programming. The practical value appears dependent on team and manager norms, but the stated breadth is strong.
iHerb Insights
What We Do
iHerb is the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 28 years, we’ve been making it simple for customers all over the world to purchase the highest quality health and wellness products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands to more than 180 countries, and we’re proud to provide the very best value. Since our founding in 1996, we have been dedicated to offering Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We believe that health and wellness should be a universal right made possible through compassion and our collective action. This belief will continue to guide us as we endeavor to make our mission a reality. As we are continuously innovating and expanding, we are committed to bringing the best in health and wellness products around the world, and offering our people exciting opportunities to build long-term careers.
Why Work With Us
Our Shared Values: Our values define what we believe in as a collective, and help us work together to achieve our mission. Focus on the Customer - Empower our People - Be Entrepreneurial & Pivot Quickly - Embrace Diversity & Inclusion - Strive for Simplicity
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