Jobs at Hudson's Bay Company

Supports retail category managers by analyzing product lines, vendor processes, assortments, and financial performance. Provides insights for merchandising decisions, improves cross-functional processes, and collaborates with planning, marketing, and supply chain teams to strengthen assortments, operational efficiency, and customer outcomes. The role focuses on outerwear and wheeled goods categories, including cycling, inline, and action sports.

Develop and lead employer brand strategy and activation to strengthen employee trust, belonging and advocacy. Create integrated storytelling, campaigns, internal communications and experiences (events, newsletters, executive engagements). Measure impact using employee and reputation insights, build stakeholder relationships, and produce executive-ready materials. Champion inclusion and accessibility across programs.

Lead day-to-day operations of the retail service desk (RSSD), overseeing service desk performance, incident and escalation management, staffing, workforce planning, training, and quality assurance. Monitor SLAs and operational metrics, drive continuous improvement, coordinate cross-functional and vendor responses to critical incidents, and support automation, AI, and transformation initiatives. Provide reporting and stakeholder communications and lead transitions for new store technologies.

Designs, operates, and improves enterprise AI and MLOps platforms supporting machine learning models, generative AI, LLMs, and AI agents. Responsibilities include deployment, monitoring, governance, lifecycle management, observability, automation, CI/CD, infrastructure provisioning, security, reliability, and cost optimization. The role collaborates with data scientists, engineers, architects, and business stakeholders while developing platform standards, reusable components, evaluation frameworks, and operational processes for scalable AI adoption.

Owns enterprise-wide technology change and release oversight across applications, infrastructure, networks, cloud, data centers, and retail stores. Coordinates deployment schedules, identifies conflicts and dependencies, leads governance and readiness reviews, maintains an integrated change calendar, and manages cross-functional escalations. Analyzes change-related incidents and trends to improve rollout reliability, reduce operational risk, prevent outages, and increase deployment readiness across large technology portfolios.

Supports Opex and corporate functions FP&A through financial reporting, forecasting, performance analysis, financial modeling, and business partnering. The role provides actionable insights to executives, identifies performance drivers and risks, supports strategic initiatives, improves reporting and planning processes, and drives efficiency during organizational transformation. Responsibilities include analyzing complex datasets, communicating financial performance narratives, and collaborating across teams to achieve financial targets.

Support Jumpstart brand management and fundraising by overseeing omnichannel marketing materials, integrating campaigns across retail banners, collaborating with cross-functional teams, executing store-level campaigns and events, and tracking budgets, invoices, and monthly plans to meet revenue targets.

Leads corporate hospitality and workplace experience services, including food and beverage programs, cafes, catering, meetings, events, and employee-facing amenities. Manages vendors, service delivery, budgets, forecasting, reporting, operational readiness, and continuous improvement. Partners with Facilities, Workplace Design and Experience, stakeholders, and service providers to deliver welcoming, safe, cost-effective, and high-quality workplace experiences.

Lead enterprise performance engineering strategy and QE tooling administration. Define non-functional test models, integrate performance testing into CI/CD, analyze results vs. SLAs, govern qTest/BlazeMeter/Sauce Labs, mentor QEs, and ensure tool stability, scalability, and cost-effectiveness across portfolios.

Lead customer growth strategy by turning insights, analytics, and market intelligence into actionable recommendations. Independently run strategic projects, analyze large datasets to quantify opportunities, partner cross-functionally (Marketing, Loyalty, Pricing, Merchandising, CX, Analytics), create executive-ready presentations and business cases, and influence decisions through structured problem solving and strategic storytelling to improve acquisition, engagement, retention, and customer value.

Lead a team to embed and execute the bank's Regulatory Compliance Management program within the first line, managing monitoring & testing, risk assessments, regulatory change, issue remediation, and stakeholder partnership to strengthen controls and compliance practices.

Support execution of the Regulatory Compliance Management program: plan and perform monitoring and testing, assess controls and risks, lead workshops, support regulatory change and remediation, provide guidance to business stakeholders, prepare reporting, and improve compliance processes.

Provide strategic assortment insights and recommendations across banners using customer and performance data. Support category management framework, define and validate category guardrails, collaborate with cross-functional teams, and prepare monthly performance materials for leadership to inform assortment strategy and decisions.

Execute and validate loyalty marketing offers across programs and channels. Configure offers in loyalty systems, translate campaign requirements into system logic, perform QA/testing, troubleshoot defects, validate audience and reward mechanics, coordinate launches with stakeholders, monitor performance, document configurations, and support continuous improvement and operational controls.

The Category Business Analyst supports Category Managers by conducting analysis to improve product lines and vendor processes, aiming to meet customer needs.

The Forecasting Analyst creates product-level forecasts using historical data, monitors demand variances, and collaborates with cross-functional teams to improve accuracy and service levels.

As a Replenishment Analyst, you will manage inventory replenishment, collaborate with suppliers and teams, analyze data, and solve problems to drive inventory strategies.

Lead the Academy's learning strategy and roadmap, partner with stakeholders to design and deliver learning solutions, govern and improve the LMS, oversee program development (leadership, onboarding, operational and digital learning), measure impact using data, and support change management and knowledge transfer.

Lead establishment of an Agile & AI performance measurement practice: define frameworks, KPIs, tooling, governance, analytics platform strategy, and executive storytelling to measure delivery flow, quality, value, and GenAI/automation impact. Build and lead the team and partner across functions to turn insights into operating decisions and improvements.

Maintains and improves credit risk control systems and reporting for banking operations. Responsibilities include managing audit, compliance, and enterprise risk requirements; retaining control evidence; preparing portfolio and risk reports; updating operating procedures; supporting credit risk platforms and processes; monitoring system access approvals; and assisting with disaster recovery and business continuity. The role requires analytical, communication, organizational, problem-solving, and stakeholder management skills, plus Microsoft Office and SAS or SQL knowledge.