Jobs at HUB24 Limited

Supports regulatory change management across the HUB24 Group by monitoring legislation and guidance, assessing business impacts, maintaining regulatory registers and implementation trackers, coordinating milestones and evidence, preparing governance updates, and supporting reviews and transition to business-as-usual ownership. The role collaborates with Risk, Compliance, Legal, and business stakeholders within the Australian financial services regulatory environment.

Provide oversight and assurance of material service providers to support Trustee governance and regulatory compliance (SPS 515, CPS 230). Analyse provider reporting and member outcome metrics, conduct desktop and deep-dive reviews, track remediation, support product governance and incident/BCP obligations, prepare reports for management and trustee committees, and contribute to continuous improvement of controls and member communications.

Supports investment operations by processing and reconciling cash transactions, allocating receipts, investigating unknown deposits, administering rebate payments, and resolving discrepancies. Maintains accurate operational records, liaises with fund managers and internal stakeholders, follows compliance requirements, and contributes to process improvements. The role requires attention to detail, financial data analysis, knowledge of Australian payment practices, and a commitment to quality client service in a fast-paced environment.

Lead a small multidisciplinary team delivering practical AI, automation, workflow, and low-code solutions across the organisation. Partner with business stakeholders to identify productivity and risk-reduction opportunities, oversee solution design and implementation quality, manage technology vendors, and ensure secure, scalable, supportable outcomes in a regulated environment. The role combines people leadership, hands-on delivery, technical governance, stakeholder engagement, and continuous improvement.

Develop and support AI-powered applications for financial advisers, clients, and internal teams. Build solutions using Python, LLMs, AI agents, machine learning, workflows, and data technologies. Participate in design, coding, testing, deployment, monitoring, troubleshooting, documentation, and continuous improvement while collaborating with engineers, data specialists, product teams, and business stakeholders.

Provide technical support for HUB24's APIs and integrations: troubleshoot API requests/responses, onboard partners, assist integration delivery, improve documentation, and drive API adoption while collaborating with Product and Engineering.

Design, build and maintain scalable web applications and microservices; develop and optimise public/private APIs; create responsive front-ends with strong UX; ensure performance, security, testing and CI/CD; participate in code reviews and agile cross-functional collaboration; support maintenance and documentation; contribute to technical innovation including AI-enabled solutions.

Designs, develops, tests, and maintains secure, scalable software applications supporting HUB24’s core platform and digital capabilities. Responsibilities include resolving technical issues, contributing to system design and planning, maintaining documentation, participating in Agile ceremonies, meeting delivery and quality standards, and supporting continuous improvement. The role requires Microsoft .NET and web development experience, relational databases, CI/CD, automated testing, and collaborative problem-solving.

Own product reporting, tooling and communication to provide visibility across the product lifecycle. Align product, technology and business stakeholders, enable operational readiness for launches, optimise product toolstack and improve ways of working to scale the product organisation.

Serve as the first point of contact for clients and advisers through phone, email, and live chat. Manage onboarding, welcome communications, enquiries, administrative support, and service-related tasks. Resolve issues efficiently, collaborate with stakeholders, and contribute to continuous improvement while delivering accurate, professional client experiences.

Analyzes business processes and systems, identifies improvement opportunities, gathers requirements, creates process documentation, and coordinates initiatives across Operations, Product, and IT. Leads user acceptance testing, impact assessments, implementation, operational readiness, training, and change communications. The role also manages operational risks, dependencies, compliance requirements, and stakeholder relationships while supporting efficiency improvements across financial services operations.

Design, deliver and support REST API integrations, manage API lifecycle and gateways, onboard partners, ensure security and compliance, monitor performance, troubleshoot issues, and produce developer documentation to enable scalable integration solutions.

Facilitate Scrum ceremonies, support sprint planning and delivery, maintain healthy backlogs with Product Owners and stakeholders, remove impediments and dependencies, support release management, uphold delivery and risk processes, and foster continuous improvement. The role requires strong Scrum and Kanban knowledge, software development lifecycle experience, facilitation, communication, and stakeholder management skills.

Administer financial platform accounts and process client transactions, payments, transfers, pensions, withdrawals, fees, and reporting. Maintain superannuation and IDPS accounts, support PAYG and ATO TFN reporting, manage deceased estates and adviser changes, respond to client and adviser enquiries, prepare communications, maintain accurate records, and collaborate with internal teams and external providers while meeting compliance and service standards.

Process accurate and compliant Australian payroll, including employee lifecycle changes, payslips, tax, superannuation, leave, reconciliations, reporting, and payroll tax lodgements. Investigate discrepancies, resolve employee enquiries, maintain confidential payroll records, liaise with the Australian Taxation Office, and collaborate with People & Culture and Finance. This is a fixed-term contract through September 2027 with immediate start.

Administer member superannuation accounts, process benefit payments and pension payroll, respond to member enquiries, allocate contributions, onboard members, update insurance details, and support compliance and risk activities. The role requires attention to detail, communication, teamwork, organisation, and willingness to learn. RG146 compliance, superannuation knowledge, and prior administration or customer service experience are beneficial but not essential.

Provides product administration support within a financial services environment. Responsibilities include handling client enquiries and account maintenance, resolving operational issues, reconstructing cost-base data for tax reporting, processing fees, supporting tax and compliance activities, managing account closures, and coordinating with internal teams. The role also analyzes discrepancies, protects data integrity, supports regulatory obligations, and contributes to process improvement.

Provide high-level administrative support to the Chief Operating & Innovation Officer: manage complex diaries, meetings, travel and executive priorities; prepare presentations and executive communications; coordinate leadership and Board governance activities; track actions and deliverables; build stakeholder relationships; lead/support a Team Assistant; drive process improvements and AI-enabled efficiencies.

Lead Line 1 operational risk activities for Operations, maintaining risk frameworks and registers, supporting readiness and resilience (BCP/DRP), coordinating assurance and audits (GS 007/ASAE 3402), tracking remediation, analysing incidents, and partnering with stakeholders to convert risk insights into practical improvements.

Support and analyse risk and compliance data, extract insights from risk systems (including Protecht), prepare Board/committee reports and dashboards, partner with stakeholders to validate information, assist monitoring and compliance reviews, and contribute to improvements in risk data quality, processes and the risk and compliance framework.