Jobs at House Rx

Triage and resolve customer support tickets and calls for the House Rx pharmacy management platform. The specialist communicates empathetically with customers, prioritizes requests, documents feedback themes, collaborates with engineering, clinical operations, and customer success, and educates users on pharmacy workflows and products. The role requires specialty pharmacy operations experience, comfort with pharmacy and EMR systems, strong organization, and a patient-focused approach.

Software Engineer II supporting production systems by triaging engineering escalations, resolving software bugs, shipping fixes, executing database changes, monitoring performance, and participating in on-call incident response. The role partners with product and engineering teams, documents solutions, reviews code, and owns projects that reduce recurring support issues. The engineer will work primarily with TypeScript, Node.js, React, PostgreSQL, Grafana, and Sentry in a remote-first environment.

Own and improve software test automation across the development lifecycle. Develop unit, component, API, and browser tests; create test fixtures and data; collaborate with engineering and product teams on testability; diagnose CI and production issues; improve flaky tests; report coverage and risk; and use AI-assisted development with independent validation.

Senior Product Manager responsible for identifying platform problems, defining product solutions, prioritizing roadmaps, documenting requirements, and driving launches. Collaborates with clinical operations, design, engineering, customers, and users to improve a healthcare dispensing platform. Requires technical depth, AI-native workflows, SQL fluency, data-driven decision-making, operational comfort, user research with clinicians or operators, and strong product judgment. Healthcare or pharmacy knowledge and regulated-product experience are preferred.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.