Jobs at Hotwire Communications Ltd

Leads enterprise cloud security architecture, cybersecurity standards, strategic roadmaps, risk assessments, security controls, compliance validation, and security metrics. Serves as a liaison among IT, business, and security teams while providing architectural guidance for Azure and AWS environments. Conducts cloud security assessments and design reviews, with expertise in Microsoft technologies, authentication, endpoint security, threat detection, logging, and regulatory frameworks.

Manages relationships with property boards, HOA offices, owners, and management teams for assigned accounts. Oversees customer satisfaction, service delivery, account health, renewals, escalations, upselling, onsite presentations, training, and account meetings. Partners with legal, engineering, marketing, technical operations, and customer service teams to resolve requests and improve service. Supports events, tradeshows, promotional activities, customer communications, and web content updates.

Conducts wireless network assessments, audits, design, installation, configuration, validation, monitoring, and troubleshooting. Documents survey and project results, supports project timelines, and collaborates with engineering, field operations, and project management teams. Requires Wi-Fi networking experience, RF knowledge, wireless design tool familiarity, and an associate degree in a relevant technical field.

Leads cross-functional technical programs from requirements and strategy through delivery and postproduction support. Defines project plans, schedules, specifications, and technical approaches; manages risks, budgets, vendors, stakeholders, and escalations. Partners with product management and customer operations to improve customer experiences. Serves as product owner for Agile/Scrum initiatives, writing user stories, grooming backlogs, planning sprints, and managing releases.

Manage end-to-end local number porting (LNP) and voice service provisioning, coordinating customers, vendors, and internal teams. Track orders, maintain documentation, ensure regulatory compliance, troubleshoot voice services, and act as an LNP subject matter expert while delivering high-quality customer service.

Manages residential sales teams, quotas, retention, lead generation, local partnerships, events, and sales process execution. Develops strategies to increase market penetration, analyzes business and performance data, manages balanced-scorecard reporting, identifies success metrics, and recommends actions to leadership. The role also supports product development, enterprise improvement initiatives, cross-functional alignment, team training, and employee performance management.

Manages relationships with HOA boards, property offices, owners, and residents for assigned accounts. Oversees service delivery, customer satisfaction, account receivables, renewals, escalations, account visits, product demonstrations, training, and upsell opportunities. Partners with internal teams to resolve customer needs, supports events and tradeshows, communicates product updates, and helps position telecom services competitively.

Oversee residential construction project onboarding from kickoff through handoff to regional operations. Manage stakeholder relationships, schedules, milestones, status reporting, risk escalation, cross-functional coordination, site readiness, operational resource orders, contract deliverables, billing information, and technology product education. Maintain an on-site presence throughout construction and move-in, ensuring timely delivery and a high-quality customer experience.

Provides white-glove technical support to residential, business, and hospitality customers. Handles inbound calls, chats, and emails; troubleshoots Tier 1 service, configuration, product functionality, and technical issues; reviews tickets for remote resolution; escalates complex problems; performs follow-up testing; and coordinates timely resolution while maintaining strong customer relationships.

Leads financial planning and strategy for regional operations, including budgeting, forecasting, variance analysis, business reviews, financial modeling, reporting, staffing models, compensation-plan evaluation, risk assessment, and business-case development. Partners with leadership and BI teams to improve decision-making, standardize reporting, and scale finance initiatives across the company.

Plan, schedule, and manage OSP fiber and copper construction projects (aerial, underground, buried). Coordinate design, permitting, contractors, and stakeholders; control budgets, schedules, quality, and safety; conduct site inspections; maintain documentation and project closeout; provide regular updates to senior management.

Leads the Community Onboarding team and manages community launch projects from kickoff through handoff to regional operations. Oversees stakeholder relationships, project milestones, communications, technology needs, contract deliverables, installation coordination, risk escalation, and customer experience. The role requires cross-functional leadership, team development, property presence, flexible scheduling, and travel up to 60%.

Identify, qualify, and secure access agreements with property owners, managers, HOAs, and developers to bring telecom products to properties. Prospect, build market plans and business cases, manage pipeline in SFDC, coordinate tenant events, and collaborate with internal teams to drive customer acquisition and retention.

Lead executive accountable for the health, performance, and growth of assigned joint venture(s). Serve as Hotwire’s primary counterpart to partner leadership, manage governance, board reporting, KPIs, escalations, cross-functional coordination, onboarding through steady-state operations, and identify expansion opportunities while ensuring alignment between JV and partner strategic priorities.

Develops telecommunications business opportunities by prospecting property managers, HOAs, owners, and developers. Responsibilities include qualifying properties, securing access agreements, preparing business cases, conducting market analysis, building partnerships, forecasting sales activity in Salesforce, maintaining records, scheduling tenant events, and coordinating with internal teams. Requires at least three years of sales experience, strong communication and customer service skills, Microsoft Office proficiency, and personal transportation for travel within the service area.

The Headend Engineer leads the construction and maintenance of headend systems, focusing on installation, operation, and support of power and structured wiring systems.

The Senior Tax Accountant oversees income tax accounting and compliance, manages audits, and ensures tax reporting accuracy, collaborating with leadership for strategic initiatives.

The Headend Engineer designs, builds, and maintains structured wiring, monitors IPTV services, and coordinates technical resolutions within the engineering department.

Outside B2B sales role focused on generating leads, penetrating assigned territories, presenting Hotwire commercial solutions, selling bundled services, and exceeding sales targets. Responsibilities include cold calling, canvassing, referrals, events, partner development, customer meetings, territory cultivation, reporting, and consultative negotiation. The position requires independent judgment, strong communication, organization, and presentation skills.

Develops telecommunications business opportunities by prospecting property managers, HOAs, owners, and developers. Identifies and qualifies properties, secures access agreements, prepares business cases, conducts market analysis, builds partnerships, and manages sales forecasts in Salesforce. Maintains customer relationships, supports retention, coordinates tenant events, and collaborates with sales, engineering, marketing, operations, and service delivery teams.