Jobs at Hotwire Communications Ltd

Provides elevated technical and customer support for residential, business, and hospitality clients. Handles inbound phone, chat, and email interactions; troubleshoots Tier 1 service, configuration, product functionality, and billing issues; reviews trouble tickets for remote resolution; escalates complex problems; performs follow-up testing; and ensures timely, high-quality customer outcomes. The role requires flexible scheduling and a suitable remote-work environment with reliable high-speed internet.

Manages telecommunications property launches from construction or installation through activation and operational handoff. Coordinates stakeholders, boards, developers, vendors, installations, equipment, billing information, signup events, community meetings, marketing materials, and escalated customer issues. Serves as the primary on-site company communicator, supports VIPs and residents, updates web content, and travels up to 80% in developing markets.

Manages property launches and installations by coordinating stakeholders, construction and operations teams, equipment, billing information, community meetings, signup events, marketing materials, and contract deliverables. Serves as the primary on-site communicator, resolves escalated customer issues, supports residents and VIPs, and transitions properties to ongoing account management. Requires frequent travel to project sites and telecommunications account management experience.

Designs, documents, evaluates, and integrates video platform architectures and technologies. The role researches streaming, delivery, DRM, and content protection solutions; manages vendor evaluations and proofs of concept; translates product requirements into technical specifications; establishes engineering standards and service taxonomies; and validates performance, security, scalability, and reliability with product, engineering, QA, and vendor teams.

Monitors production networks, detects and resolves outages, troubleshoots Level 2 incidents, manages incident tickets, coordinates circuit testing and telecommunications vendor repairs, responds to monitoring alerts, documents problems, and escalates issues appropriately. The role requires network and server monitoring experience, knowledge of Cisco networking protocols, diagnostic tools, and the ability to work independently in a secure environment.

Oversee end-to-end onboarding and delivery of residential construction projects from kickoff through handoff to regional operations. Maintain stakeholder relationships, coordinate schedules and cross-functional teams, track milestones in Site Tracker and Salesforce, resolve risks and delays, prepare status reports, support technology education, coordinate operational requirements, and ensure contract deliverables and common-area installations are completed before activation.

Leads strategic sourcing and procurement initiatives across technology and indirect spend categories. Responsibilities include managing RFI, RFQ, and RFP processes; negotiating commercial contracts; evaluating and managing suppliers; identifying savings and risk-reduction opportunities; supporting procurement governance, contract lifecycle management, spend analytics, budgeting, and process improvement. The role partners with Finance, Legal, Technology, Operations, HR, and other stakeholders to optimize procurement performance.

Leads enterprise cloud security architecture, cybersecurity standards, strategic roadmaps, risk assessments, security controls, compliance validation, and security metrics. Serves as a liaison among IT, business, and security teams while providing architectural guidance for Azure and AWS environments. Conducts cloud security assessments and design reviews, with expertise in Microsoft technologies, authentication, endpoint security, threat detection, logging, and regulatory frameworks.

Manages relationships with property boards, HOA offices, owners, and management teams for assigned accounts. Oversees customer satisfaction, service delivery, account health, renewals, escalations, upselling, onsite presentations, training, and account meetings. Partners with legal, engineering, marketing, technical operations, and customer service teams to resolve requests and improve service. Supports events, tradeshows, promotional activities, customer communications, and web content updates.

Conducts wireless network assessments, audits, design, installation, configuration, validation, monitoring, and troubleshooting. Documents survey and project results, supports project timelines, and collaborates with engineering, field operations, and project management teams. Requires Wi-Fi networking experience, RF knowledge, wireless design tool familiarity, and an associate degree in a relevant technical field.

Leads cross-functional technical programs from requirements and strategy through delivery and postproduction support. Defines project plans, schedules, specifications, and technical approaches; manages risks, budgets, vendors, stakeholders, and escalations. Partners with product management and customer operations to improve customer experiences. Serves as product owner for Agile/Scrum initiatives, writing user stories, grooming backlogs, planning sprints, and managing releases.

Manages residential sales teams, quotas, retention, lead generation, local partnerships, events, and sales process execution. Develops strategies to increase market penetration, analyzes business and performance data, manages balanced-scorecard reporting, identifies success metrics, and recommends actions to leadership. The role also supports product development, enterprise improvement initiatives, cross-functional alignment, team training, and employee performance management.

Manages relationships with HOA boards, property offices, owners, and residents for assigned accounts. Oversees service delivery, customer satisfaction, account receivables, renewals, escalations, account visits, product demonstrations, training, and upsell opportunities. Partners with internal teams to resolve customer needs, supports events and tradeshows, communicates product updates, and helps position telecom services competitively.

Oversee residential construction project onboarding from kickoff through handoff to regional operations. Manage stakeholder relationships, schedules, milestones, status reporting, risk escalation, cross-functional coordination, site readiness, operational resource orders, contract deliverables, billing information, and technology product education. Maintain an on-site presence throughout construction and move-in, ensuring timely delivery and a high-quality customer experience.

Provides white-glove technical support to residential, business, and hospitality customers. Handles inbound calls, chats, and emails; troubleshoots Tier 1 service, configuration, product functionality, and technical issues; reviews tickets for remote resolution; escalates complex problems; performs follow-up testing; and coordinates timely resolution while maintaining strong customer relationships.

Leads financial planning and strategy for regional operations, including budgeting, forecasting, variance analysis, business reviews, financial modeling, reporting, staffing models, compensation-plan evaluation, risk assessment, and business-case development. Partners with leadership and BI teams to improve decision-making, standardize reporting, and scale finance initiatives across the company.

Leads the Community Onboarding team and manages community launch projects from kickoff through handoff to regional operations. Oversees stakeholder relationships, project milestones, communications, technology needs, contract deliverables, installation coordination, risk escalation, and customer experience. The role requires cross-functional leadership, team development, property presence, flexible scheduling, and travel up to 60%.

Identify, qualify, and secure access agreements with property owners, managers, HOAs, and developers to bring telecom products to properties. Prospect, build market plans and business cases, manage pipeline in SFDC, coordinate tenant events, and collaborate with internal teams to drive customer acquisition and retention.

Lead executive accountable for the health, performance, and growth of assigned joint venture(s). Serve as Hotwire’s primary counterpart to partner leadership, manage governance, board reporting, KPIs, escalations, cross-functional coordination, onboarding through steady-state operations, and identify expansion opportunities while ensuring alignment between JV and partner strategic priorities.

The Senior Tax Accountant oversees income tax accounting and compliance, manages audits, and ensures tax reporting accuracy, collaborating with leadership for strategic initiatives.