Jobs at Hotwire Communications Ltd

Serve as primary client contact for assigned properties, maintain relationships with Boards/HOAs, ensure service delivery and account health, conduct regular onsite visits, manage escalations, drive renewals and upsell opportunities, coordinate cross-functional teams, and represent the company at events and tradeshows.

Serve as primary client contact for assigned properties, maintain relationships with Boards/HOAs, drive customer satisfaction, perform regular account visits, handle escalations, lead renewals, identify upsell opportunities, coordinate cross-functional support, and represent the company at events and tradeshows.

Provide in-home and virtual product education and demos for residential customers, coordinate training logistics and trouble calls, support launch teams, complete reports, and liaise with internal departments to facilitate equipment projects and training needs.

Lead a launch team to deliver white-glove onboarding for properties: coordinate stakeholders, schedule installs, manage on-site visits and events, handle escalations, prepare operational needs, and transition accounts to operations.

Perform daily financial modeling and analysis to evaluate property and portfolio opportunities across residential, commercial, and non-standard segments. Produce IRR and ROIC forecasts, validate model drivers, update assumptions as conditions change, and communicate financial and strategic returns to leadership to support deal decisions.

Lead the architecture and design of network infrastructure, manage projects, mentor team members, and ensure successful implementation of technical solutions.

The Customer Engagement Specialist provides technical support via phone, chat, and email for Hotwire's services, ensuring high-quality customer support and issue resolution.

The Senior Tax Accountant oversees income tax accounting and compliance, manages audits, and ensures tax reporting accuracy, collaborating with leadership for strategic initiatives.

The position involves managing inbound and outbound sales calls, educating customers, upselling products, and ensuring excellent customer service.

The Business Development Executive is responsible for establishing and nurturing relationships with property managers and developers, driving new opportunities through strategic planning and marketing activities.

The Business Development Executive develops and maintains relationships to market telecommunication services, drive new opportunities, and ensure customer satisfaction.

The Program Manager will manage projects by planning, scheduling, tracking progress, and improving processes while coordinating stakeholders and communicating project deliverables.

The position of GIS Analyst focuses on geographic information systems, requiring specialization in mapping and spatial data analysis.

The ISP Designer is responsible for creating network designs, using CAD, analyzing routes, ensuring compliance, and collaborating with construction teams on fiber optic projects.

The Headend Engineer leads the construction and maintenance of headend systems, focusing on installation, operation, and support of power and structured wiring systems.

The Headend Engineer designs, builds, and maintains structured wiring, monitors IPTV services, and coordinates technical resolutions within the engineering department.

The Customer Engagement Specialist provides technical support via phone, chat, and email, resolving customer issues related to technology services and products.

The ISP Designer creates designs for fiber optic and copper networks, estimates costs and timelines, and ensures compliance with project requirements while maintaining safety standards.

Act as single point of contact for escalated residential and business technical issues. Provide white-glove Tier 1 troubleshooting via phone, chat, and email; review and resolve scheduled trouble tickets, perform follow-up testing, escalate when needed, and liaise between customers and Hotwire Communications to ensure timely resolution.

The Quality Assurance Analyst monitors call center performance, assists with QA processes, and improves customer service through data analysis and coaching.