Jobs at Hotwire Communications Ltd

The ISP Designer is responsible for creating network designs, using CAD, analyzing routes, ensuring compliance, and collaborating with construction teams on fiber optic projects.

Lead the architecture and design of network infrastructure, manage projects, mentor team members, and ensure successful implementation of technical solutions.

Provide in-home and virtual product education and demos for residential customers, coordinate training logistics and trouble calls, support launch teams, complete reports, and liaise with internal departments to facilitate equipment projects and training needs.

The Headend Engineer leads the construction and maintenance of headend systems, focusing on installation, operation, and support of power and structured wiring systems.

The Headend Engineer designs, builds, and maintains structured wiring, monitors IPTV services, and coordinates technical resolutions within the engineering department.

Serve as primary client contact for assigned properties, maintain relationships with Boards/HOAs, drive customer satisfaction, perform regular account visits, handle escalations, lead renewals, identify upsell opportunities, coordinate cross-functional support, and represent the company at events and tradeshows.

The Senior Tax Accountant oversees income tax accounting and compliance, manages audits, and ensures tax reporting accuracy, collaborating with leadership for strategic initiatives.

The Customer Engagement Specialist provides technical support via phone, chat, and email, resolving customer issues related to technology services and products.

Act as single point of contact for escalated residential and business technical issues. Provide white-glove Tier 1 troubleshooting via phone, chat, and email; review and resolve scheduled trouble tickets, perform follow-up testing, escalate when needed, and liaise between customers and Hotwire Communications to ensure timely resolution.

The Business Development Executive is responsible for establishing and nurturing relationships with property managers and developers, driving new opportunities through strategic planning and marketing activities.

The Quality Assurance Analyst monitors call center performance, assists with QA processes, and improves customer service through data analysis and coaching.

Perform daily financial modeling and analysis to evaluate property and portfolio opportunities across residential, commercial, and non-standard segments. Produce IRR and ROIC forecasts, validate model drivers, update assumptions as conditions change, and communicate financial and strategic returns to leadership to support deal decisions.

Partner with Sales to gather customer requirements, run discovery workshops, define and validate solution designs, present solutions, and ensure clean handoffs to delivery. Drive requirements standardization, provide product feedback to Product & Technology, and reduce rework by validating feasibility, risks, and dependencies prior to commitment.

Manage end-to-end onboarding and on-time delivery of new residential construction projects. Build stakeholder relationships, coordinate schedules and resources, track milestones in Site Tracker and Salesforce, report status, and ensure a white-glove launch handoff to regional operations.

Sell telecommunications products and services to property managers, HOAs, owners, and developers. Prospect, qualify opportunities, prepare business cases and access agreements, manage forecasts and CRM (SFDC), coordinate tenant events, and collaborate cross-functionally to drive new building access and customer retention.

The RF Engineer is responsible for overseeing RF distribution, ensuring signal quality, managing RF systems, troubleshooting issues, and implementing solutions to optimize performance.

The Sr. Access Technology Engineer designs and supports enterprise access networks like DOCSIS and FTTH, ensuring performance and client satisfaction.

The Advanced Technical Support Engineer provides exceptional technical support, troubleshooting issues, monitoring the network, and coordinating technician dispatch for timely service resolution.

The NOC II Engineer monitors and maintains network performance, diagnoses issues, coordinates repairs, and ensures efficient operation of IT environments.

The Director of Logistics oversees logistics operations, warehousing, inventory, procurement, and distribution for telecom, ensuring timely delivery and cost-effective strategies.