Jobs at Hotwire Communications Ltd

Directs network engineering and regional engineering teams while owning large-scale service provider network availability, performance, security, automation, IP address management, disaster recovery, and change management. Serves as the highest technical escalation point, leads network expansion and modernization, manages vendors and engineering resources, oversees outage response and executive reporting, and develops budgets, operational standards, and strategic plans.

Provides IT service desk support by troubleshooting hardware and software, configuring devices and accounts, maintaining Office 365 and MDM-managed systems, applying patches, monitoring service requests and KPIs, documenting solutions, and supporting security, compliance, inventory, and change-management processes.

Performs complex data analysis for field operations and call centers to improve targeting, resource allocation, and ROI. Develops and validates reports, dashboards, and data models using Excel, SQL, and Power Query. Identifies trends and issues, evaluates analytical methods, and recommends practical business solutions. Supports performance measurement across operations, training, product launches, and related business functions.

Monitors production network environments, responds to alerts, troubleshoots network and system incidents, diagnoses outages, and escalates issues as needed. Supports business and residential customers and field technicians, coordinates vendor dispatches, performs system health checks, and maintains monitoring tools. Requires networking knowledge, experience with routing protocols and optical platforms, cable-provider operations, monitoring applications, scripting, and customer support. The role may mentor team members and collaborate with engineers to resolve production problems.

Identifies and executes growth opportunities including M&A, joint ventures, strategic partnerships, and investments. Builds complex financial models, performs valuation and market analysis, manages due diligence, prepares executive presentations, and supports live transactions. Coordinates cross-functional strategic projects, provides recommendations to leadership, partners with Finance and Operations, and mentors junior team members.

Leads and develops a remote advanced technical support team, manages escalations, schedules, performance, training, and workforce coverage. Oversees complex technical issue resolution, incident and problem management, documentation, and process improvements. Collaborates with network operations, engineering, service delivery, customer care, and field operations to improve customer support. Requires experience leading technical support or operations teams, troubleshooting network issues, and working with LAN/WAN technologies in large-scale IT, network operations, or NOC environments.

Combines telecommunications expertise with sales responsibilities to conduct in-home consultations, identify upsell opportunities, support property stakeholders, present technical information, educate customers on Hotwire offerings, and help achieve revenue and market penetration targets.

Drives sales and revenue growth for connectivity services through personalized in-home consultations, stakeholder communication, upselling, and product education. Serves as a technical expert in sales meetings, analyzes customer and industry information, identifies opportunities, and represents Hotwire offerings across service communities. Requires telecommunications experience, technical knowledge, project management capability, and strong collaboration and communication skills.

Develop and maintain relationships with property managers, HOAs, owners, and developers to secure access agreements and expand telecommunications service opportunities. Responsibilities include prospecting, market analysis, business case preparation, sales forecasting, partnership development, customer acquisition, tenant event coordination, and maintaining sales records in Salesforce. The role requires collaboration across sales, marketing, engineering, operations, and service delivery teams, along with regular meetings at properties throughout the service area.

Leads consolidated financial reporting, technical accounting, sponsor and lender reporting, and internal controls across multiple legal entities. Oversees consolidations, intercompany accounting, acquisition and purchase accounting, U.S. GAAP research, financial disclosures, SOX documentation, audits, and reporting process improvements. Partners with FP&A, Treasury, Tax, auditors, and private equity stakeholders while providing leadership to accounting team members.

Develops telecommunications business opportunities by prospecting property managers, HOAs, owners, and developers. Responsibilities include qualifying properties, securing access agreements, preparing business cases, conducting market analysis, building partnerships, forecasting sales activity in Salesforce, maintaining records, scheduling tenant events, and coordinating with internal teams. Requires at least three years of sales experience, strong communication and customer service skills, Microsoft Office proficiency, and personal transportation for travel within the service area.

Manages property launches from planning through installation and turnover, serving as the primary communicator among the company, boards, developers, residents, and operational teams. Coordinates site readiness, equipment, billing information, community events, training, contract deliverables, marketing materials, escalated issues, and VIP relationships. Requires frequent on-site presence, independent judgment, customer communication, and travel of up to 80% in developing markets.

Develops telecommunications business opportunities by prospecting property managers, HOAs, owners, and developers. Responsibilities include qualifying properties, securing access agreements, preparing business cases, conducting market analysis, forecasting sales, building partnerships, managing Salesforce records, coordinating tenant events, and maintaining customer relationships. The role requires sales experience, strong communication and customer service skills, Microsoft Office proficiency, and personal transportation for local meetings.

Manages property launches and installations by coordinating stakeholders, construction and operations teams, equipment, billing information, community meetings, signup events, marketing materials, and contract deliverables. Serves as the primary on-site communicator, resolves escalated customer issues, supports residents and VIPs, and transitions properties to ongoing account management. Requires frequent travel to project sites and telecommunications account management experience.

Designs, documents, evaluates, and integrates video platform architectures and technologies. The role researches streaming, delivery, DRM, and content protection solutions; manages vendor evaluations and proofs of concept; translates product requirements into technical specifications; establishes engineering standards and service taxonomies; and validates performance, security, scalability, and reliability with product, engineering, QA, and vendor teams.

Monitors production networks, detects and resolves outages, troubleshoots Level 2 incidents, manages incident tickets, coordinates circuit testing and telecommunications vendor repairs, responds to monitoring alerts, documents problems, and escalates issues appropriately. The role requires network and server monitoring experience, knowledge of Cisco networking protocols, diagnostic tools, and the ability to work independently in a secure environment.

Leads strategic sourcing and procurement initiatives across technology and indirect spend categories. Responsibilities include managing RFI, RFQ, and RFP processes; negotiating commercial contracts; evaluating and managing suppliers; identifying savings and risk-reduction opportunities; supporting procurement governance, contract lifecycle management, spend analytics, budgeting, and process improvement. The role partners with Finance, Legal, Technology, Operations, HR, and other stakeholders to optimize procurement performance.

Manages relationships with property boards, HOA offices, owners, and management teams for assigned accounts. Oversees customer satisfaction, service delivery, account health, renewals, escalations, upselling, onsite presentations, training, and account meetings. Partners with legal, engineering, marketing, technical operations, and customer service teams to resolve requests and improve service. Supports events, tradeshows, promotional activities, customer communications, and web content updates.

Conducts wireless network assessments, audits, design, installation, configuration, validation, monitoring, and troubleshooting. Documents survey and project results, supports project timelines, and collaborates with engineering, field operations, and project management teams. Requires Wi-Fi networking experience, RF knowledge, wireless design tool familiarity, and an associate degree in a relevant technical field.

Oversee residential construction project onboarding from kickoff through handoff to regional operations. Manage stakeholder relationships, schedules, milestones, status reporting, risk escalation, cross-functional coordination, site readiness, operational resource orders, contract deliverables, billing information, and technology product education. Maintain an on-site presence throughout construction and move-in, ensuring timely delivery and a high-quality customer experience.