Jobs at Hotwire Communications Ltd

Owns the Amdocs and Field Service Management platforms, defining objectives, requirements, integrations, workflows, governance, and improvement initiatives. Leads stakeholder workshops, process redesign, vendor coordination, UAT/SIT, documentation, platform health monitoring, and CX optimization across billing, order management, dispatch, contact center, and field operations. Translates business needs into system enhancements while tracking ROI, operational performance, and customer experience metrics.

Manages property relationships and serves as the primary company contact throughout telecommunications project launches and installations. Coordinates stakeholders, construction and installation teams, equipment, billing data, community meetings, signup events, marketing materials, resident training, escalated issues, and contract deliverables. Ensures a white-glove launch experience, then transitions the property to ongoing account management. The role requires extensive travel, including up to 80% in developing markets, and active driving credentials.

Leads consolidated financial reporting, technical accounting, sponsor and lender reporting, and internal controls across multiple legal entities. Oversees consolidations, intercompany accounting, acquisition and purchase accounting, U.S. GAAP research, financial disclosures, SOX documentation, audits, and reporting process improvements. Partners with FP&A, Treasury, Tax, auditors, and private equity stakeholders while providing leadership to accounting team members.

Manages internal and corporate communications, including CRM campaigns, newsletters, editorial calendars, media databases, executive thought leadership, press materials, social content, and corporate messaging. Writes and edits communications, researches technology topics, tracks projects and media coverage, monitors stakeholder sentiment, and supports events and media relations. Uses HubSpot, Meltwater, AI tools, and Microsoft applications while maintaining brand voice, accuracy, and timely approvals.

Design, build, and maintain headend infrastructure and structured wiring; monitor IPTV/audio-video quality; manage UPS/power/HVAC preventive maintenance; install, wire, label, and configure headend equipment; analyze monitoring data and coordinate with NOC and engineering teams to resolve issues and perform scheduled maintenance.

Leads headend construction, installation, operation, maintenance, and technical support. Maintains structured wiring, power systems, HVAC, monitoring equipment, IPTV services, satellite receivers, encoders, VOD systems, middleware, and servers. Monitors audio/video quality, analyzes system data, coordinates issue resolution with NOC and engineering teams, performs equipment configuration and scheduled maintenance, and supports new technology implementations.

Develops relationships with community associations, property management companies, and industry organizations to generate leads and sales opportunities. Supports business development through networking, events, facility tours, product demonstrations, promotional opportunities, and brand awareness initiatives. Maintains Salesforce records, researches prospects, collaborates with marketing and regional leadership, and represents the company in community and industry organizations.

Provides virtual and in-person customer support for telecommunications launches, including technical assistance, appointment scheduling, customer education, account audits, documentation updates, work-order closure, and issue escalation. Coordinates with provisioning teams, properties, and account managers while ensuring service activations and customer records are accurate. Requires customer service or technical support experience, a valid driver’s license, strong communication, schedule flexibility, and reliable high-speed internet for remote work.

Leads network feasibility programs from initial analysis through completion. Manages vendors, service carriers, cross-functional teams, project plans, quotes, change requests, milestones, dependencies, budgets, risks, and stakeholder communications. Reports project status and issues to leadership while coordinating engineering, operations, and procurement teams to support timely, cost-effective delivery.

Oversee end-to-end onboarding and delivery of residential construction projects from kickoff through handoff to regional operations. Maintain stakeholder relationships, coordinate schedules and cross-functional teams, track milestones in Site Tracker and Salesforce, resolve risks and delays, prepare status reports, support technology education, coordinate operational requirements, and ensure contract deliverables and common-area installations are completed before activation.

Directs network engineering and regional engineering teams while owning large-scale service provider network availability, performance, security, automation, IP address management, disaster recovery, and change management. Serves as the highest technical escalation point, leads network expansion and modernization, manages vendors and engineering resources, oversees outage response and executive reporting, and develops budgets, operational standards, and strategic plans.

Identifies and executes growth opportunities including M&A, joint ventures, strategic partnerships, and investments. Builds complex financial models, performs valuation and market analysis, manages due diligence, prepares executive presentations, and supports live transactions. Coordinates cross-functional strategic projects, provides recommendations to leadership, partners with Finance and Operations, and mentors junior team members.

Leads and develops a remote advanced technical support team, manages escalations, schedules, performance, training, and workforce coverage. Oversees complex technical issue resolution, incident and problem management, documentation, and process improvements. Collaborates with network operations, engineering, service delivery, customer care, and field operations to improve customer support. Requires experience leading technical support or operations teams, troubleshooting network issues, and working with LAN/WAN technologies in large-scale IT, network operations, or NOC environments.

Combines telecommunications expertise with sales responsibilities to conduct in-home consultations, identify upsell opportunities, support property stakeholders, present technical information, educate customers on Hotwire offerings, and help achieve revenue and market penetration targets.

Drives sales and revenue growth for connectivity services through personalized in-home consultations, stakeholder communication, upselling, and product education. Serves as a technical expert in sales meetings, analyzes customer and industry information, identifies opportunities, and represents Hotwire offerings across service communities. Requires telecommunications experience, technical knowledge, project management capability, and strong collaboration and communication skills.

Develop and maintain relationships with property managers, HOAs, owners, and developers to secure access agreements and expand telecommunications service opportunities. Responsibilities include prospecting, market analysis, business case preparation, sales forecasting, partnership development, customer acquisition, tenant event coordination, and maintaining sales records in Salesforce. The role requires collaboration across sales, marketing, engineering, operations, and service delivery teams, along with regular meetings at properties throughout the service area.

Develops telecommunications business opportunities by prospecting property managers, HOAs, owners, and developers. Responsibilities include qualifying properties, securing access agreements, preparing business cases, conducting market analysis, building partnerships, forecasting sales activity in Salesforce, maintaining records, scheduling tenant events, and coordinating with internal teams. Requires at least three years of sales experience, strong communication and customer service skills, Microsoft Office proficiency, and personal transportation for travel within the service area.

Develops telecommunications business opportunities by prospecting property managers, HOAs, owners, and developers. Responsibilities include qualifying properties, securing access agreements, preparing business cases, conducting market analysis, forecasting sales, building partnerships, managing Salesforce records, coordinating tenant events, and maintaining customer relationships. The role requires sales experience, strong communication and customer service skills, Microsoft Office proficiency, and personal transportation for local meetings.

Manages property launches and installations by coordinating stakeholders, construction and operations teams, equipment, billing information, community meetings, signup events, marketing materials, and contract deliverables. Serves as the primary on-site communicator, resolves escalated customer issues, supports residents and VIPs, and transitions properties to ongoing account management. Requires frequent travel to project sites and telecommunications account management experience.

Designs, documents, evaluates, and integrates video platform architectures and technologies. The role researches streaming, delivery, DRM, and content protection solutions; manages vendor evaluations and proofs of concept; translates product requirements into technical specifications; establishes engineering standards and service taxonomies; and validates performance, security, scalability, and reliability with product, engineering, QA, and vendor teams.