Teams at Hotwire Communications Ltd

Provides elevated technical and customer support for residential, business, and hospitality clients. Handles inbound phone, chat, and email interactions; troubleshoots Tier 1 service, configuration, product functionality, and billing issues; reviews trouble tickets for remote resolution; escalates complex problems; performs follow-up testing; and ensures timely, high-quality customer outcomes. The role requires flexible scheduling and a suitable remote-work environment with reliable high-speed internet.

Manages telecommunications property launches from construction or installation through activation and operational handoff. Coordinates stakeholders, boards, developers, vendors, installations, equipment, billing information, signup events, community meetings, marketing materials, and escalated customer issues. Serves as the primary on-site company communicator, supports VIPs and residents, updates web content, and travels up to 80% in developing markets.

Manages property launches and installations by coordinating stakeholders, construction and operations teams, equipment, billing information, community meetings, signup events, marketing materials, and contract deliverables. Serves as the primary on-site communicator, resolves escalated customer issues, supports residents and VIPs, and transitions properties to ongoing account management. Requires frequent travel to project sites and telecommunications account management experience.