Jobs at HomeServe USA

Lead ITSM and operational governance across Cloud, Datacenter, EUC, Applications, and Security. Own KPI/SLA design, monitoring (Datadog), vendor/MSP integration, change leadership, process improvement, and cross-functional influence to drive IT operational maturity.

Install, maintain, troubleshoot, and repair residential heating, air conditioning and refrigeration systems. Coordinate with dispatch, manage inventory and tools, meet productivity and first-time-fix goals, respond to emergencies, and communicate effectively with customers while working independently.

The Learning and Development Specialist will coordinate training, maintain the Learning Management System, design learning programs, and facilitate training sessions across corporate functions.

The Senior Marketing Specialist manages HomeServe's paid social campaigns, collaborates on strategy, analyzes performance data, and seeks new acquisition opportunities.

Coordinate office workflow, schedule sales appointments and water heater installs, handle customer service, billing/collections, vendor liaison, data entry, records administration, and use Salesforce and company systems (WennSoft, Click, SAS).

Support the Corporate Insurance Manager and Sourcing Team by managing casualty insurance inquiries, claim documentation and reporting, working in the Luminos claim database, processing Certificates of Insurance, assisting with renewals/audits, and providing sourcing project support and administrative tasks.

The Contractor Invoicing Specialist will review, validate, and process contractor invoices, provide support, meet KPIs, and assist with training and inquiries.

The Claims Administration Specialist processes customer claims and invoices, coordinates with clients and contractors, and maintains documentation and relationships to ensure efficient payment and resolution of issues.

Lead analytics initiatives, partner with stakeholders, perform data extraction and analysis, create dashboards in Tableau, ensure data integrity, communicate insights effectively, and mentor junior analysts.

The Employee Experience Manager will design and manage programs to enhance employee experience, partnering with various teams and analyzing engagement data.

The Brand Strategy Lead will activate HomeServe's brand across various channels, lead campaign strategies, develop internal brand education, advise cross-functional teams, and manage brand insights to ensure consistent customer experiences.

The Contractor Recruiter is responsible for sourcing, vetting, and recruiting contractors for home repair services, negotiating rates, and maintaining performance reports.

The Site Admin Specialist will manage front desk operations, provide administrative support, coordinate site visits, and maintain a professional office environment.

The Sr. Project Manager will lead enterprise-wide business projects, ensuring delivery within deadlines and budgets while managing stakeholder relationships and project scopes.

The Program Coordinator supports program activities, facilitates communication between stakeholders, manages schedules, tracks project progress, and engages stakeholders to align team efforts toward common goals.

The Senior Product Owner will lead AI-powered marketing solutions, manage product strategy and lifecycle, and collaborate with multiple teams to enhance revenue generation and campaign performance.

The Automation Analyst will execute business analysis for automation projects, define requirements, support agile teams, and mentor junior analysts while focusing on improving customer service and operational efficiency.

The Senior Network Engineer ensures the performance, security, and stability of enterprise networks, managing both on-premise and AWS environments, while troubleshooting and implementing improvements.