Jobs at HomeServe USA

Sell HVAC installations and related products to homeowners and property owners within an assigned territory. Perform in-home assessments, provide quotes and proposals, manage sales metrics, coordinate installations with subcontractors, follow up post-installation for satisfaction and referrals, and support marketing-driven lead conversion. Heavy travel within market and use of sales proposal software required.

Support operations leaders by analyzing processes and data, recommending and implementing process improvements, maintaining SOPs and documentation governance, developing KPIs/dashboards, and managing multiple projects to improve operational performance.

Lead the technical vision and enterprise architecture for AI solutions. Design scalable, secure LLM and conversational AI deployment patterns, API integrations, and data architectures. Govern standards, collaborate with product, engineering, data, infrastructure, and security teams, and evaluate emerging AI platforms and technologies.

Manage assigned product lines, develop roadmaps, and drive product performance and customer experience. Collaborate cross-functionally (Partner Success, Legal, Marketing, Finance) for compliance and operations, support contact center product questions, analyze metrics and competition, and execute product research and development.

Lead HomeServe's brand strategy and stewardship across channels and touchpoints. Develop campaign strategy, messaging frameworks, and brand education programs. Drive insights and brand research, advise cross-functional leaders, partner with creative teams, and ensure consistent customer experiences across marketing, operations, and field teams.

Lead FP&A analysis and forecasting, manage annual budget and five-year financial models, deliver KPI and variance analysis, prepare executive reporting and ESG submissions, partner with stakeholders, and drive automation and process improvements using financial reporting tools.

Handle internal escalations and mid-level complaint investigations, resolve and report outcomes, provide timely written responses, analyze root causes, collaborate across departments, manage customer expectations, and track key metrics.

Lead QA and business insights teams to transform contact center quality from manual monitoring to AI-driven transcription, automated scoring, and insight generation. Manage QA operations, calibrations, vendor compliance, and process optimization to drive revenue growth, retention, and operational efficiencies. Oversee training, change management, validation of AI outputs, reporting, and cross-functional implementation of improvement initiatives.

Analyze claims and contractor performance using claims data, perform audits for SOX compliance, generate regular reports, identify trends and cost-avoidance opportunities, and communicate findings and action plans to stakeholders to improve operations and financial outcomes.

Recruit and onboard contractors (plumbing, electrical, HVAC, landscaping) across multiple states. Source, vet, negotiate service rates, maintain detailed records, produce performance reports, and perform outbound sales calls. Collaborate with operations and onboarding teams; occasional fieldwork and travel (up to 10%).

Lead US infrastructure operations to maintain 99.99% uptime across hybrid data center and AWS environments. Manage 24x7 teams, incident/change/problem management, MSPs, DR testing, capacity and budget planning, and drive cloud-first automation, IaC, observability, and governance to improve reliability and ROI.

Lead design, implementation, and governance of an AWS Lakehouse platform using Medallion architecture. Build and optimize batch and real-time pipelines, enforce data quality and privacy (PII tokenization, Lake Formation), drive DataOps/CI-CD, support Customer 360/MDM, mentor a small team, and serve as incident commander for platform operations.

Perform preventive maintenance, minor repairs, and installations on residential HVAC systems; maintain tools and inventory; complete tune-ups for heating or air conditioning; communicate with customers and perform data entry using electronic equipment.

Install, maintain, troubleshoot, and repair residential heating, air conditioning and refrigeration systems. Coordinate with dispatch, manage inventory and tools, meet productivity and first-time-fix goals, respond to emergencies, and communicate effectively with customers while working independently.

Lead design, implementation, and monitoring of enterprise security controls and architecture. Perform advanced risk and vulnerability assessments, guide remediation, support incident response, and embed security into projects. Mentor junior staff, produce governance documentation, and evaluate emerging threats and technologies to strengthen overall security posture.

The Senior Marketing Specialist manages HomeServe's paid social campaigns, collaborates on strategy, analyzes performance data, and seeks new acquisition opportunities.

The Learning and Development Specialist will coordinate training, maintain the Learning Management System, design learning programs, and facilitate training sessions across corporate functions.

Perform residential HVAC tune-ups and maintenance, assist with installations and fuel line testing, maintain tools and inventory, handle materials safely, complete required paperwork, and support utility-related work under supervision.

Lead dispatch, workload and inventory management across multiple regional locations. Drive operational efficiency, budgeting, workforce allocation, process improvements, and revenue growth while ensuring policy compliance, customer satisfaction and union relationship management. Collaborate with finance and area managers to optimize service operations and implement technology enhancements.

Lead and scale agile transformation across multiple pods and programs; oversee planning, execution, and delivery; drive continuous improvement, risk mitigation, and executive-level metrics using Jira/Confluence; partner with Product and Technology leaders to align priorities and capacity.