Jobs at HomeServe USA

Manages FP&A processes including annual budgeting, monthly forecasting, five-year financial modeling, variance analysis, KPI reporting, and executive business reviews. Partners with cross-functional stakeholders to analyze trends, prepare strategic plans, lead renewal price forecasting and unit analysis, and communicate insights to senior management. Maintains analytical models, supports month-end reporting, improves automation and quality controls, and provides decision support through accurate financial analysis.

Build, publish, and maintain CMS-based e-commerce landing pages and product listings. Implement content, images, forms, CTAs, pricing, and promotions while following brand guidelines. Collaborate with marketing, creative, and product teams on campaigns, conduct cross-browser and device testing, troubleshoot CMS and styling issues, update pages, and identify opportunities to optimize the product catalog and online conversion performance.

Leads back-office communication and mail enrollment processing, supports ad hoc enrollment initiatives, mentors analysts, monitors operational performance, maintains procedures, resolves issues with vendors and IT, and identifies process improvement and automation opportunities. The role also supports departmental projects, testing, cross-functional initiatives, and backup management responsibilities.

Lead design, implementation, and monitoring of enterprise security controls and architecture. Perform advanced risk and vulnerability assessments, guide remediation, support incident response, and embed security into projects. Mentor junior staff, produce governance documentation, and evaluate emerging threats and technologies to strengthen overall security posture.

The Senior Marketing Specialist manages HomeServe's paid social campaigns, collaborates on strategy, analyzes performance data, and seeks new acquisition opportunities.

Lead dispatch, workload and inventory management across multiple regional locations. Drive operational efficiency, budgeting, workforce allocation, process improvements, and revenue growth while ensuring policy compliance, customer satisfaction and union relationship management. Collaborate with finance and area managers to optimize service operations and implement technology enhancements.

Leads training strategy and execution for a contact center sales environment, managing supervisors and learning teams across implementation, training, and curriculum design. Owns curriculum, scripting, AI literacy, blended delivery, quality audits, and data-informed learning improvements. Partners with cross-functional stakeholders to ensure compliance, improve employee performance, strengthen customer experience, and connect learning outcomes to conversion, quality, compliance, and CSAT metrics. Drives change leadership and human-AI collaboration initiatives.

Lead and scale agile transformation across multiple pods and programs; oversee planning, execution, and delivery; drive continuous improvement, risk mitigation, and executive-level metrics using Jira/Confluence; partner with Product and Technology leaders to align priorities and capacity.

Plans, develops, coordinates, and delivers technical training for new systems, processes, and organizational changes. Creates role-based learning materials, manages LMS content and completion tracking, supports pilots and Agile release cycles, facilitates train-the-trainer sessions, coordinates SMEs and vendors, and monitors training readiness. The role also manages logistics, system access, learner records, feedback, troubleshooting, and continuous improvement across in-person and virtual learning formats.

Lead the technical vision and enterprise architecture for AI solutions. Design scalable, secure LLM and conversational AI deployment patterns, API integrations, and data architectures. Govern standards, collaborate with product, engineering, data, infrastructure, and security teams, and evaluate emerging AI platforms and technologies.

Manage assigned product lines, develop roadmaps, and drive product performance and customer experience. Collaborate cross-functionally (Partner Success, Legal, Marketing, Finance) for compliance and operations, support contact center product questions, analyze metrics and competition, and execute product research and development.

Lead HomeServe's brand strategy and stewardship across channels and touchpoints. Develop campaign strategy, messaging frameworks, and brand education programs. Drive insights and brand research, advise cross-functional leaders, partner with creative teams, and ensure consistent customer experiences across marketing, operations, and field teams.

Lead FP&A analysis and forecasting, manage annual budget and five-year financial models, deliver KPI and variance analysis, prepare executive reporting and ESG submissions, partner with stakeholders, and drive automation and process improvements using financial reporting tools.

Handle internal escalations and mid-level complaint investigations, resolve and report outcomes, provide timely written responses, analyze root causes, collaborate across departments, manage customer expectations, and track key metrics.

Lead QA and business insights teams to transform contact center quality from manual monitoring to AI-driven transcription, automated scoring, and insight generation. Manage QA operations, calibrations, vendor compliance, and process optimization to drive revenue growth, retention, and operational efficiencies. Oversee training, change management, validation of AI outputs, reporting, and cross-functional implementation of improvement initiatives.

Analyze claims and contractor performance using claims data, perform audits for SOX compliance, generate regular reports, identify trends and cost-avoidance opportunities, and communicate findings and action plans to stakeholders to improve operations and financial outcomes.

Recruit and onboard contractors (plumbing, electrical, HVAC, landscaping) across multiple states. Source, vet, negotiate service rates, maintain detailed records, produce performance reports, and perform outbound sales calls. Collaborate with operations and onboarding teams; occasional fieldwork and travel (up to 10%).

Lead design, implementation, and governance of an AWS Lakehouse platform using Medallion architecture. Build and optimize batch and real-time pipelines, enforce data quality and privacy (PII tokenization, Lake Formation), drive DataOps/CI-CD, support Customer 360/MDM, mentor a small team, and serve as incident commander for platform operations.

Install, maintain, troubleshoot, and repair residential heating, air conditioning and refrigeration systems. Coordinate with dispatch, manage inventory and tools, meet productivity and first-time-fix goals, respond to emergencies, and communicate effectively with customers while working independently.