Jobs at HomeServe USA

The Senior Marketing Specialist manages HomeServe's paid social campaigns, collaborates on strategy, analyzes performance data, and seeks new acquisition opportunities.

The Learning and Development Specialist will coordinate training, maintain the Learning Management System, design learning programs, and facilitate training sessions across corporate functions.

Perform residential HVAC tune-ups and maintenance, assist with installations and fuel line testing, maintain tools and inventory, handle materials safely, complete required paperwork, and support utility-related work under supervision.

Lead dispatch, workload and inventory management across multiple regional locations. Drive operational efficiency, budgeting, workforce allocation, process improvements, and revenue growth while ensuring policy compliance, customer satisfaction and union relationship management. Collaborate with finance and area managers to optimize service operations and implement technology enhancements.

Lead and scale agile transformation across multiple pods and programs; oversee planning, execution, and delivery; drive continuous improvement, risk mitigation, and executive-level metrics using Jira/Confluence; partner with Product and Technology leaders to align priorities and capacity.

Perform residential HVAC tune-ups, maintenance, fuel line installation, assist with utility-related installs, maintain tools and inventory, complete paperwork, and safely handle materials.

Outside sales role selling HVAC installations (heating, cooling, water heaters) to residential and small commercial customers. Generate and follow up leads, perform in-home assessments, provide estimates, close sales, coordinate installations and subcontractors, manage paperwork and financing, and drive customer satisfaction and referrals. Heavy travel within assigned territory and performance-based compensation with uncapped commission.

Support operations leaders by analyzing processes and data, recommending and implementing process improvements, maintaining SOPs and documentation governance, developing KPIs/dashboards, and managing multiple projects to improve operational performance.

Lead HomeServe's brand strategy and stewardship across channels and touchpoints. Develop campaign strategy, messaging frameworks, and brand education programs. Drive insights and brand research, advise cross-functional leaders, partner with creative teams, and ensure consistent customer experiences across marketing, operations, and field teams.

The Senior Product Owner will lead AI-powered marketing solutions, manage product strategy and lifecycle, and collaborate with multiple teams to enhance revenue generation and campaign performance.

Handle internal escalations and mid-level complaint investigations, resolve and report outcomes, provide timely written responses, analyze root causes, collaborate across departments, manage customer expectations, and track key metrics.

Lead US infrastructure operations to maintain 99.99% uptime across hybrid data center and AWS environments. Manage 24x7 teams, incident/change/problem management, MSPs, DR testing, capacity and budget planning, and drive cloud-first automation, IaC, observability, and governance to improve reliability and ROI.

Lead design, implementation, and governance of an AWS Lakehouse platform using Medallion architecture. Build and optimize batch and real-time pipelines, enforce data quality and privacy (PII tokenization, Lake Formation), drive DataOps/CI-CD, support Customer 360/MDM, mentor a small team, and serve as incident commander for platform operations.

Install, maintain, troubleshoot, and repair residential heating, air conditioning and refrigeration systems. Coordinate with dispatch, manage inventory and tools, meet productivity and first-time-fix goals, respond to emergencies, and communicate effectively with customers while working independently.