Jobs at HomeServe USA

Install, maintain, troubleshoot, and repair residential heating, air conditioning and refrigeration systems. Coordinate with dispatch, manage inventory and tools, meet productivity and first-time-fix goals, respond to emergencies, and communicate effectively with customers while working independently.

The Learning and Development Specialist will coordinate training, maintain the Learning Management System, design learning programs, and facilitate training sessions across corporate functions.

The Senior Marketing Specialist manages HomeServe's paid social campaigns, collaborates on strategy, analyzes performance data, and seeks new acquisition opportunities.

Schedule sales appointments and water heater installs, coordinate office workflow, handle customer service, billing/collections, accounts receivable, vendor liaison, data entry, records administration, and general office tasks using CRM and company systems.

Lead dispatch, workload and inventory management across multiple regional locations. Drive operational efficiency, budgeting, workforce allocation, process improvements, and revenue growth while ensuring policy compliance, customer satisfaction and union relationship management. Collaborate with finance and area managers to optimize service operations and implement technology enhancements.

Support the Corporate Insurance Manager and Sourcing Team by managing casualty insurance inquiries, claim documentation and reporting, working in the Luminos claim database, processing Certificates of Insurance, assisting with renewals/audits, and providing sourcing project support and administrative tasks.

The Employee Experience Manager will design and manage programs to enhance employee experience, partnering with various teams and analyzing engagement data.

Lead and scale agile transformation across multiple pods and programs; oversee planning, execution, and delivery; drive continuous improvement, risk mitigation, and executive-level metrics using Jira/Confluence; partner with Product and Technology leaders to align priorities and capacity.

Perform residential HVAC tune-ups, maintenance, fuel line installation, assist with utility-related installs, maintain tools and inventory, complete paperwork, and safely handle materials.

Lead and execute process improvement projects within Operations: gather and analyze process data, create and maintain documentation, recommend and implement improvements, produce reports, collaborate with IT and subject-matter experts, and measure effectiveness of procedures to improve efficiency and productivity.

Handle inbound customer calls to provide product and policy information, resolve issues, document interactions, and maximize sales opportunities while meeting quality and performance metrics. Training is mandatory onsite and schedule flexibility is required.

Lead HomeServe's brand strategy and stewardship across channels and touchpoints. Develop campaign strategy, messaging frameworks, and brand education programs. Drive insights and brand research, advise cross-functional leaders, partner with creative teams, and ensure consistent customer experiences across marketing, operations, and field teams.

The Site Admin Specialist will manage front desk operations, provide administrative support, coordinate site visits, and maintain a professional office environment.

The Sr. Project Manager will lead enterprise-wide business projects, ensuring delivery within deadlines and budgets while managing stakeholder relationships and project scopes.

The Program Coordinator supports program activities, facilitates communication between stakeholders, manages schedules, tracks project progress, and engages stakeholders to align team efforts toward common goals.

The Senior Product Owner will lead AI-powered marketing solutions, manage product strategy and lifecycle, and collaborate with multiple teams to enhance revenue generation and campaign performance.

The Automation Analyst will execute business analysis for automation projects, define requirements, support agile teams, and mentor junior analysts while focusing on improving customer service and operational efficiency.