Jobs at HomeServe USA

Designs, manages, and supports hybrid AWS, virtualization, storage, and enterprise infrastructure environments. Responsibilities include AWS architecture and automation, Active Directory administration, VMware and Citrix management, infrastructure monitoring, security, disaster recovery, incident response, and cloud migration. The role also automates administrative tasks, maintains documentation, supports high availability and SLAs, collaborates across IT teams, manages vendors, and participates in on-call and post-mortem activities.

Designs, deploys, and maintains secure, scalable AWS cloud infrastructure, infrastructure-as-code solutions, and GitHub Actions CI/CD pipelines. Develops Python and Bash automation, manages cloud costs and security controls, troubleshoots environments, and supports reliable application delivery. Collaborates cross-functionally to meet governance standards, improve deployment efficiency, document processes, and maintain cloud systems across development, staging, and production.

Supports onboarding, training, performance management, and ongoing operational support for HomeServe’s contractor network. The role analyzes contractor data, monitors KPIs and coverage, resolves complaints, maintains contractor records, identifies performance gaps, and presents recommendations to operations leaders. It partners with recruiting and regional operations teams to move contractors efficiently into the network and ensure compliance with service standards, regulatory requirements, and internal processes.

Oversee enrollment exception processing, reporting, dashboards, audits, testing, and process improvements. Analyze enrollment failures, system rejections, operational trends, and metrics; resolve data and payment issues; coordinate with IT and business teams; support user acceptance testing; deliver reports and strategic insights to leadership; and maintain enrollment procedures and compliance.

Serves as a learning consultant and strategic partner to business leaders. Assesses learning needs, designs and facilitates blended learning programs, manages implementation, creates instructional content, supports LMS administration, evaluates program effectiveness, and uses learning technology and AI tools to improve learner experiences. The role also manages stakeholders, communications, logistics, and continuous improvement across learning initiatives.

Leads security architecture reviews and governance for enterprise services, applications, integrations, and cloud environments. Develops Zero Trust reference architectures, secure-by-design patterns, and DevSecOps guardrails across hybrid and multicloud platforms. Oversees AWS, API, Kubernetes, data, AI, third-party, and integration security; conducts risk assessments and maps controls to security frameworks. Guides incident response, compliance, PAM, remediation, and security strategy while mentoring security and delivery teams.

The Accounts Receivable Analyst processes high-volume payments, refunds, chargebacks, billing, receipts, write-offs, and customer account updates. Responsibilities include reconciling cashbooks and accounts to the Wennsoft General Ledger, analyzing aging reports, researching discrepancies, supporting collections, maintaining transaction records, preparing reports, and assisting with audits. The role requires strong Excel, accounting, analytical, organizational, communication, and multitasking skills in a fast-paced environment.

Processes and verifies invoices, refunds, discounts, payment applications, and account maintenance requests. Investigates credit card, ACH, and check exceptions, responds to chargebacks, resolves billing discrepancies, maintains accurate reporting, and identifies process improvements. Uses Excel to track productivity and projects while meeting quality and service-level standards.

Leads hybrid infrastructure operations supporting 99.99% uptime across on-premises, data center, and AWS environments. Oversees cloud strategy, automation, observability, incident and change management, disaster recovery, compliance, budgets, capacity planning, internal engineering teams, and outsourced providers. Establishes operational standards, manages infrastructure lifecycle, drives continuous improvement, and serves as the executive escalation point for reliability and customer-impacting issues.

Leads and develops learning facilitators delivering new hire, product, process, technology, leadership, and upskilling programs. Oversees trainer performance, schedules, assignments, classroom capacity, certifications, attendance, and learning records. Partners with Operations, Quality, Workforce Management, and other stakeholders to align training with business needs. Evaluates learner and operational outcomes, improves speed-to-proficiency, supports technology and AI-enabled change initiatives, and conducts training when needed.

Analyzes and validates data, documents requirements and data flows, deconstructs Alteryx workflows and Tableau reports, and identifies process improvements. The role uses SQL to profile data, supports data modeling and quality initiatives, collaborates with business stakeholders and Data Engineering, and develops validation frameworks and ad hoc analyses.

Build, publish, and maintain CMS-based e-commerce landing pages and product listings. Implement content, images, forms, CTAs, pricing, and promotions while following brand guidelines. Collaborate with marketing, creative, and product teams on campaigns, conduct cross-browser and device testing, troubleshoot CMS and styling issues, update pages, and identify opportunities to optimize the product catalog and online conversion performance.

Lead design, implementation, and monitoring of enterprise security controls and architecture. Perform advanced risk and vulnerability assessments, guide remediation, support incident response, and embed security into projects. Mentor junior staff, produce governance documentation, and evaluate emerging threats and technologies to strengthen overall security posture.

The Senior Marketing Specialist manages HomeServe's paid social campaigns, collaborates on strategy, analyzes performance data, and seeks new acquisition opportunities.

Leads training strategy and execution for a contact center sales environment, managing supervisors and learning teams across implementation, training, and curriculum design. Owns curriculum, scripting, AI literacy, blended delivery, quality audits, and data-informed learning improvements. Partners with cross-functional stakeholders to ensure compliance, improve employee performance, strengthen customer experience, and connect learning outcomes to conversion, quality, compliance, and CSAT metrics. Drives change leadership and human-AI collaboration initiatives.

Lead the technical vision and enterprise architecture for AI solutions. Design scalable, secure LLM and conversational AI deployment patterns, API integrations, and data architectures. Govern standards, collaborate with product, engineering, data, infrastructure, and security teams, and evaluate emerging AI platforms and technologies.

Manage assigned product lines, develop roadmaps, and drive product performance and customer experience. Collaborate cross-functionally (Partner Success, Legal, Marketing, Finance) for compliance and operations, support contact center product questions, analyze metrics and competition, and execute product research and development.