Position Overview:
The Digital Operations & Compliance Manager is responsible for maintaining operational health, accessibility, and regulatory compliance, visibility of the company’s e-commerce websites and digital experiences. This role partners with Digital Product, Marketing, Legal, UX teams to ensure that website updates meet accessibility, legal, and quality standards. The manager establishes governance processes, coordinates required changes, monitors digital risks, and drives issues through remediation and release.
Responsibilities:
- Manage the digital accessibility program across e-commerce websites, landing pages, account experiences, and digital tools.
- Partner with Legal, UX, Content, Product, and Engineering to support compliance with applicable accessibility requirements and WCAG standards.
- Prioritize accessibility issues based on customer impact, severity, legal risk, and development effort.
- Ensure new components and experiences are reviewed for accessibility before launch
- Coordinate required website changes related to legal, regulatory, privacy, and contractual requirements.
- Partner with Legal and Compliance teams to translate requirements into clear digital implementation plans.
- Manage updates to disclaimers, disclosures, consent language, terms and conditions, privacy notices, pricing information, and promotional content.
- Manage and prioritization, and delivery of operational website updates.
- Coordinate work across business owners, CMS administrators, content teams, designers, developers, and QA
- Support the effective use of reusable components and CMS capabilities
- Help ensure that digital experiences remain accurate, consistent, secure, accessible, and on-brand.
Essential Functions:
Essential Job Function
% of Time on Function
Digital Operations
80%
Project Management
20%
Total
100%
Job Requirements:
- Bachelor’s degree in business, marketing, digital technology, communications, or a related field, or equivalent professional experience.
- Two or more years of experience in digital operations, e-commerce, website governance, digital compliance, and AD
- Working knowledge of digital accessibility principles and WCAG standards.
- Experience coordinating legal, privacy, regulatory, or compliance-related website updates.
- Familiarity with content management systems, website release processes, defect management, and quality assurance.
- Strong project management skills with the ability to manage multiple priorities and time-sensitive requirements.
- Strong communication, documentation, stakeholder management, and problem-solving skills.
- Experience working across Marketing, Product, Legal, UX, Content, and Engineering teams.
Minimum Physical Requirements:
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Salary Range (Norwalk, CT): $91,955.16 - $122,606.89
Annual Bonus Potential: 10%
HomeServe USA is an equal opportunity employer.
#HUSA #LI-MW1 #LI-ONSITE
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in business, marketing, digital technology, communications, or a related field, or equivalent professional experience
- Two or more years of experience in digital operations, e-commerce, website governance, digital compliance, and ADA accessibility
- Working knowledge of digital accessibility principles and WCAG standards
- Experience coordinating legal, privacy, regulatory, or compliance-related website updates
- Familiarity with content management systems, website release processes, defect management, and quality assurance
- Strong project management skills and ability to manage multiple priorities and time-sensitive requirements
- Strong communication, documentation, stakeholder management, and problem-solving skills
- Experience working across Marketing, Product, Legal, UX, Content, and Engineering teams
What We Do
Finding the happy since 2003. HomeServe takes pride in putting people at the heart of everything we do. From our customers to our technicians to our employees, caring is at the core of our culture. That’s why for the past four years, we’ve been rated a “Great Place to Work” certified employer. At HomeServe, we strive to provide a workplace where our nearly 3,000 employees feel welcomed, acknowledged, heard, and respected. Our strong commitment to a formal Diversity and Inclusion strategy and through our HomeServe Cares Corporate Social Responsibility initiatives, HomeServe is committed to putting our employees, our customers, and our communities first. For over 20 years, HomeServe has been a leading provider of home repair solutions in North America providing home repair plans that help protect our customers’ budgets from the expense and inconvenience of water, sewer, electrical, plumbing, HVAC, and other home repair emergencies. We have helped to save our customers over one billion dollars in home repairs by providing affordable home repair coverage and exceptional, local repair service. HomeServe is a BBB Accredited Business that is dedicated to putting a smile on the faces of nearly 5 million customers across the U.S. and Canada. For more information about HomeServe, please visit us at www.homeserve.com. Connect with us: Facebook: @HomeServeUSA Twitter @HomeServeUSA Instagram: @homeserve_usa For B2B news and information, follow us on Twitter @HomeServeUSNews.
