Teams at HomeServe USA

Lead ITSM and operational governance across Cloud, Datacenter, EUC, Applications, and Security. Own KPI/SLA design, monitoring (Datadog), vendor/MSP integration, change leadership, process improvement, and cross-functional influence to drive IT operational maturity.

Install, maintain, troubleshoot, and repair residential heating, air conditioning and refrigeration systems. Coordinate with dispatch, manage inventory and tools, meet productivity and first-time-fix goals, respond to emergencies, and communicate effectively with customers while working independently.

The Learning and Development Specialist will coordinate training, maintain the Learning Management System, design learning programs, and facilitate training sessions across corporate functions.