Teams at HomeServe USA

Develop and write strategic direct-response copy for direct mail, digital, and DRTV campaigns supporting customer acquisition and retention. Create concepts, messaging frameworks, and complete direct mail packages for diverse homeowner audiences. Use audience insights, testing results, analytics, and industry trends to optimize response and conversion. Collaborate with creative, marketing, analytics, and business teams while managing multiple projects, meeting deadlines, and proofreading deliverables.

Designs, manages, and supports hybrid AWS, virtualization, storage, and enterprise infrastructure environments. Responsibilities include AWS architecture and automation, Active Directory administration, VMware and Citrix management, infrastructure monitoring, security, disaster recovery, incident response, and cloud migration. The role also automates administrative tasks, maintains documentation, supports high availability and SLAs, collaborates across IT teams, manages vendors, and participates in on-call and post-mortem activities.

Designs, deploys, and maintains secure, scalable AWS cloud infrastructure, infrastructure-as-code solutions, and GitHub Actions CI/CD pipelines. Develops Python and Bash automation, manages cloud costs and security controls, troubleshoots environments, and supports reliable application delivery. Collaborates cross-functionally to meet governance standards, improve deployment efficiency, document processes, and maintain cloud systems across development, staging, and production.