Reimagining primary care with digital technology and a human touch, Hoag seeks to disrupt healthcare’s focus on episodic urgent care by introducing a preventative wellness, lifestyle-based model. Expanding a nonprofit regional healthcare delivery network in Orange County, California, the company’s digital team recently launched Hoag Compass, a mobile app that supports continuous care, seeking to make such support a natural part of patients’ lives. Practitioners, interactive care plans and personal assistants are all on hand to help Compass users find their way. Said Director of Design Ryan Romero: “It’s just the beginning of patients, doctors and care teams coming together to shape how healthcare should be delivered in the future.”
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THE FUTURE OF HEALTHCARE
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Manage and resolve patient and insurer accounts within assigned queues, obtain appropriate reimbursements, initiate appeals for underpayments, interpret EOBs/ERAs, use patient accounting systems, establish payment arrangements, and assist with training and special projects while meeting productivity and quality standards.
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Answer inbound/outbound calls and schedule patient appointments, triage calls, perform pre-certification, document information across phone/email/patient portal, and support revenue cycle and clinical scheduling with professionalism and efficiency.
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Manage patient and insurer accounts to resolve payments, appeal underpayments, interpret EOBs/ERAs, use Epic systems and billing forms, document actions, establish payment arrangements, and meet productivity and quality standards.
