Jobs at Hightouch

Owns employee lifecycle operations, including onboarding, offboarding, leave and benefits administration, HR data accuracy, compliance, audits, employee escalations, documentation, and workflow automation. Serves as a subject matter expert on benefits, leave, and HR compliance while partnering with Payroll, Talent, IT, Workplace, and People teams to scale processes and support employees.

Own the SDR enablement strategy, roadmap, operating cadence, and performance measurement. Analyze funnel and cohort data to identify gaps, improve ramp and conversion, establish qualification and handoff standards, and build scalable onboarding and development programs. Partner with RevOps, GTM stakeholders, SDR leaders, and managers to improve processes, tool adoption, data quality, and pipeline outcomes. Drive measurable results through experimentation, stakeholder influence, and continuous program optimization.

Leads enterprise Account Executives across the Central/Texas territory, driving quota attainment, forecasting accuracy, pipeline growth, account strategy, hiring, coaching, and team development. Partners with Sales, Marketing, Partnerships, Customer Success, Revenue Operations, and Legal to grow enterprise revenue. Requires strong software sales leadership, experience with enterprise customers, Salesforce forecasting, MEDDPICC, and Command of the Message.

Provide hands-on creative support for customers using Hightouch Ad Studio. Improve AI-generated images, videos, ads, and other marketing assets through prompt refinement, editing, style and context adjustments, and troubleshooting. Create customer guides and video walkthroughs, communicate model behavior to Forward Deployed Creatives and product teams, and identify issues requiring broader support. The role requires strong static and motion design judgment, AI prompting expertise, marketing fundamentals, and the ability to handle varied creative requests quickly.

Own full-cycle mid-market sales, working with diverse companies and stakeholders on strategic, complex deals. The Account Executive will conduct discovery, build relationships, communicate value, solve customer problems, and drive successful outcomes. The role requires a proven sales track record, strong work ethic, coachability, adaptability, entrepreneurial spirit, and understanding of the technology industry.

Hightouch seeks a Mid-Market Account Executive to manage full-cycle sales, conduct discovery, build customer relationships, and close strategic, complex deals across varied industries and use cases. The role requires a proven sales track record, strong communication and interpersonal skills, adaptability, curiosity, ambition, humility, and knowledge of the technology industry. Candidates should have at least two years of corporate or mid-market sales experience and thrive in a fast-growing startup environment.

Own IT operations and employee experience for a remote workforce. Support users, administer Google Workspace, Okta, and Apple device management, and optimize AI-powered ticketing, automation, self-service, and documentation. Analyze ticket trends to resolve root causes, manage onboarding and offboarding, maintain asset inventory, support security and compliance audits, deliver training and communications, and partner with teams to improve workflows and scale IT operations.

Own the technical sales motion for Hightouch’s Lifecycle Studio, partnering with sales, product, postsales, and forward-deployed teams. Lead discovery, solution architecture, ESP migrations, deliverability planning, pilots, workshops, and live campaign validation. Translate customer feedback into product priorities and build the foundational technical sales playbook. The role requires expertise in lifecycle marketing, email and messaging infrastructure, templates, consent compliance, campaign metrics, and marketing automation platforms.

Serve as the lifecycle marketing domain authority in sales opportunities, leading discovery, technical validation, demos, evaluations, executive sessions, and migration planning. Translate lifecycle workflow challenges into business outcomes, assess email and SMS creative, explain ESP/CDP/warehouse integrations, and coordinate technical resources. At the Principal level, establish lifecycle positioning, playbooks, product priorities, and team enablement.

Owns AdTech partner strategy and execution to generate sourced revenue for Hightouch. Builds executive and field relationships with DSPs, SSPs, and walled gardens; activates partner sales teams through training and playbooks; coordinates joint sales campaigns, co-marketing, events, and executive programs; and ensures partners consistently refer and prioritize Hightouch in relevant deals.

Owns enterprise email and SMS deployments and migrations from technical discovery through production launch. Leads architecture workshops, implementation planning, integrations, configuration, testing, SMS provisioning, deliverability readiness, and cutover activities. Advises customers on technical risks and dependencies while coordinating technical and business stakeholders. Partners with Product and Engineering to resolve blockers and develops scalable deployment frameworks, documentation, tooling, and best practices.

Drive enterprise sales for Hightouch’s data and AI platforms by building high-value account pipelines, conducting outbound prospecting, executing land-and-expand strategies, leading discovery, tailoring solutions, and achieving sales targets. The role requires collaboration with Sales, Marketing, and Product teams, strong communication, customer-centricity, adaptability, and familiarity with the martech or data ecosystem.

Drive enterprise sales across West Coast and LATAM accounts, building high-value pipelines through outbound prospecting and land-and-expand strategies. Conduct discovery, tailor solutions to customer needs, exceed sales targets, and develop long-term client relationships. Collaborate with Sales, Marketing, and Product teams while operating with urgency in a fast-paced startup environment. Spanish fluency and familiarity with the MarTech or data ecosystem are important for success.

Generate top-of-funnel leads through cold calls, texts, emails, LinkedIn, and integrated campaigns. Research target accounts, personalize outreach, promote free trials, engage new signups in Slack, schedule sales meetings, and help improve SDR processes and strategies. The role requires meeting monthly goals while communicating effectively with engineers, marketers, and operations teams.

Conduct outbound prospecting through calls, texts, emails, LinkedIn, and campaigns to reach performance marketing, growth, creative, and marketing operations leaders. Research accounts, personalize messaging, generate Ad Studio demos, and develop the outbound playbook, including processes, tools, messaging, and strategy. Execute monthly goals while operating independently in an ambiguous, high-growth startup environment.

Own the technical customer journey for large enterprise accounts, from onboarding through adoption, retention, and expansion. Provide proactive product guidance, manage customer-facing technical projects, troubleshoot complex systems, coordinate escalations with Support and Engineering, and communicate customer use cases to influence product improvements. Partner closely with Sales and cross-functional teams to maximize Hightouch adoption and customer value.

Designs and delivers data architectures for complex enterprise customers. Leads discovery, profiles warehouse data, creates schemas and identity-matching rules, directs agent-assisted transformations, validates performance and business outcomes, and builds semantic layers and business logic for marketing activation. The architect owns implementation quality, customer alignment, reusable reference architectures, and ongoing technical guidance while informing product teams about platform gaps.

Lead enterprise pre-sales technical sales motions through discovery, solution architecture, product demonstrations, proof-of-concept engagements, and technical validation. Build relationships with data engineers, architects, marketing technologists, and executives; influence complex buying committees; and advise customers on AI workflows, data activation, and agentic marketing solutions. Partner with Account Executives, Product, and Engineering to shape account strategy and go-to-market efforts.

Own developer productivity across a large monorepo and the path to production. Improve build, test, deployment, and coverage workflows; enable teams to ship safely and quickly; support multi-cloud and multi-region expansion; and strengthen operational excellence. The role requires delivering framework-level improvements across teams while contributing to backend feature code and working directly with customers on complex scaling challenges.

Own relationships across a SaaS client portfolio, serving as the primary contact, driving renewals, retention, adoption, and account expansion. Build stakeholder relationships, understand business goals, resolve challenges, lead renewal and strategic review meetings, maintain account records, and coordinate with internal teams. Track account health, report progress, and communicate expansion opportunities to sales. Requires strong communication, organization, problem-solving, financial, and contract management skills.