Jobs at Hightouch

Designs and delivers data architectures for complex enterprise customers. Leads discovery, profiles warehouse data, creates schemas and identity-matching rules, directs agent-assisted transformations, validates performance and business outcomes, and builds semantic layers and business logic for marketing activation. The architect owns implementation quality, customer alignment, reusable reference architectures, and ongoing technical guidance while informing product teams about platform gaps.

Support customers through Intercom, Slack, phone, and email while helping them maximize platform value. Read API documentation, understand SaaS tools and data fundamentals, troubleshoot technical issues, and collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. Participate in an on-call rotation and contribute to customer experience, internal processes, and cross-functional initiatives in a startup environment.

Lead enterprise pre-sales technical sales motions through discovery, solution architecture, product demonstrations, proof-of-concept engagements, and technical validation. Build relationships with data engineers, architects, marketing technologists, and executives; influence complex buying committees; and advise customers on AI workflows, data activation, and agentic marketing solutions. Partner with Account Executives, Product, and Engineering to shape account strategy and go-to-market efforts.

Own developer productivity across a large monorepo and the path to production. Improve build, test, deployment, and coverage workflows; enable teams to ship safely and quickly; support multi-cloud and multi-region expansion; and strengthen operational excellence. The role requires delivering framework-level improvements across teams while contributing to backend feature code and working directly with customers on complex scaling challenges.

Own relationships across a SaaS client portfolio, serving as the primary contact, driving renewals, retention, adoption, and account expansion. Build stakeholder relationships, understand business goals, resolve challenges, lead renewal and strategic review meetings, maintain account records, and coordinate with internal teams. Track account health, report progress, and communicate expansion opportunities to sales. Requires strong communication, organization, problem-solving, financial, and contract management skills.

Own enterprise Email and SMS customer deployments from technical discovery through production launch. Lead architecture workshops, migrations, integrations, configuration, testing, provisioning, consent flows, deliverability readiness, and cutover activities. Advise customers on technical decisions, risks, and dependencies while coordinating technical and business stakeholders. Partner with Product and Engineering to resolve blockers, and develop scalable implementation frameworks, documentation, tooling, and best practices.

Own customer security reviews, questionnaires, due diligence, audits, and the company’s SOC 2 and ISO 27001 compliance programs. Lead practical risk decisions, maintain accurate security responses and evidence, coordinate remediation, assess external partners, and automate compliance workflows. Partner closely with engineering, security, IT, legal, and customer-facing teams to improve controls, documentation, and product security outcomes.

Serve as the bridge between customers and an evolving AI product. Discover customer workflows and automation opportunities, validate problems, design solutions, manage pilot programs, guide deals toward closure, train and onboard customers, and communicate detailed business and technical requirements to Product, Engineering, and Design teams.

Build AI-powered data agents and production LLM pipelines for analytics and marketing workflows. Rapidly prototype AI applications, select architectures and frameworks, and create seamless AI-assisted user experiences. The role requires backend system architecture, product intuition, customer understanding, and creativity with LLM applications. Responsibilities span proof-of-concept development, production implementation, and end-to-end ownership of AI projects.

Own strategic finance models connecting operational capacity, productivity, forecasting, unit economics, pricing, investment, and growth targets. Partner with cross-functional leaders on ROI analysis, scenario planning, board and investor reporting, and business decision-making. Lead forecasting, segment economics, and efficiency analysis in a high-growth environment.

Lead and scale a team of Strategy Consultants supporting Fortune 500 customers across onboarding, adoption, retention, and expansion. Manage complex enterprise engagements, technical escalations, hiring, coaching, and customer portfolios. Build repeatable engagement playbooks, maintain technical excellence, partner with Sales, Product, and Engineering, and translate customer insights into product improvements.

Founding Product Manager responsible for defining and launching Hightouch’s Agentic Personalization product. The role includes customer discovery, product strategy, agent workflow and approval design, roadmap sequencing, technical decision-making, revenue alignment, competitive positioning, customer calls, and go-to-market collaboration. The PM will work cross-functionally with engineering, design, sales, customer success, founders, and executives to establish product-market fit and scale a new enterprise SaaS offering.

Own customer deployment and enablement lifecycles, leading technical onboarding, discovery sessions, implementation workshops, documentation, and scalable deployment framework design. Translate customer requirements into implementation plans, resolve technical blockers with Product and Engineering, build stakeholder relationships, and standardize or automate processes. The role requires strong expertise in data integration, APIs, enterprise architecture, technical project management, and communication with technical and business audiences.

Hightouch seeks an Enterprise Account Executive for the Northeast region to build and manage high-value enterprise sales pipelines. Responsibilities include outbound prospecting, land-and-expand sales, discovery calls, tailored solution delivery, achieving sales targets, and collaborating with Sales, Marketing, and Product teams. The role requires strong enterprise sales experience, excellent communication, customer-centricity, adaptability, and familiarity with martech or data ecosystems. It is remote-first and offers $300,000–$335,000 OTE plus equity.

Own solution design, implementation, and debugging for Hightouch’s Identity Resolution product. Work directly with customer data architectures, configure identity models, write SQL against data warehouses, investigate data discrepancies, explain system behavior, and surface product gaps. Partner with sales engineering, support, technical account management, and executives to deliver customer solutions and advise on data strategy. Use coding agents while reviewing implementation quality and maintaining best practices.

Leads and scales an outbound SDR team for Hightouch’s Ad Studio product. Responsibilities include hiring, training, coaching, performance monitoring, campaign and messaging development, demand-generation strategy, and partnering with Sales and Marketing leadership on operating models, targets, and headcount. The role focuses on building pipeline among enterprise and mid-market marketing leaders while developing early-career sales talent and establishing a collaborative, high-performing team culture.

Build and own AI-assisted development infrastructure, including autonomous cloud development environments, MCP integrations, agent documentation, internal tooling, and enablement programs. Improve how engineering teams use AI coding agents across the organization, drive cross-team adoption, and stay current with AI productivity trends. The role requires strong software engineering, developer tooling, cloud infrastructure, CI/CD, and application development experience.

Creates and ships high-quality, on-brand AI-generated advertising for enterprise clients. Partners with Solutions Engineering and marketing teams to translate brand guidelines into AI workflows, produce imagery, video, and copy, optimize creative through A/B testing and performance analysis, and provide product feedback to engineering and product teams.

Lead technical sales cycles for mid-market customers by conducting discovery, designing architectures, delivering tailored demonstrations, and managing proof-of-concept engagements. Build relationships with technical champions and executive stakeholders, navigate complex buying committees, advise customers on data activation and AI workflows, and partner with Product and Engineering on emerging solutions.

Own the technical relationship for enterprise customers, advising on CDP and martech strategies, product adoption, technical best practices, and expansion opportunities. Provide proactive guidance, troubleshoot complex issues, manage customer-facing technical projects, and collaborate with Sales, Support, Product, and Engineering. Surface customer use cases and product gaps to improve the Hightouch platform and drive retention and renewals.