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HR Tech • Information Technology • Professional Services • Sales • Software
Own premium technical and strategic support for enterprise B2B SaaS customers. Build knowledge of customer configurations and business goals, lead planning and training sessions, investigate complex issues, coordinate escalations, and maintain proactive communication. Partner with Customer Success, Product, Engineering, and Implementation teams during critical HR cycles and module launches. Identify recurring issues, improve processes, create documentation, and help enhance support through AI and automation.
HR Tech • Information Technology • Professional Services • Sales • Software
Prospects target accounts through outbound calls, email, and other communications to generate new business opportunities. Identifies decision-makers, evaluates buying readiness and timelines, and develops business relationships. Collaborates with Marketing on campaigns, nurtures prospects through the customer journey, and records sales information, data, and metrics. The role requires strong communication, organization, multitasking, creativity, independence, and teamwork.
HR Tech • Information Technology • Professional Services • Sales • Software
Lead, coach, and develop an outbound BDR team responsible for pipeline generation. Set performance goals, provide hands-on call coaching, improve prospecting strategies and workflows, monitor conversion and pipeline metrics, and collaborate with Marketing, Sales, RevOps, and Enablement. The role requires managing SaaS-based BDR teams, using sales technology and data dashboards, supporting inbound lead conversion, and applying AI-enabled prospecting and coaching workflows.
