Teams at Hi Marley

Own customer security reviews, questionnaires, RFP responses, and due-diligence requests. Support SOC 2 Type II and ISO audits by coordinating evidence, auditor interactions, and remediation. Maintain security, privacy, and AI governance policies and controls, including frameworks such as ISO/IEC 42001 and NIST AI RMF. Partner with Product, Engineering, DevOps, Security, Sales, and Legal to explain cloud controls, manage customer trust requirements, and address control gaps.

Own end-to-end enterprise customer integrations, including architecture, configuration, testing, troubleshooting, and optimization of REST API, webhook, SSO, and SFTP integrations. Lead customer-facing technical discussions, resolve escalations, mentor teammates, improve documentation and reusable integration patterns, and collaborate with Customer Success, Product, Engineering, and Support. The role requires strong analytical, communication, consulting, and root-cause troubleshooting skills in a hybrid startup environment.

Manage and grow a portfolio of enterprise accounts for an AI-powered insurance software company. Build strategic account plans, nurture senior stakeholder relationships, identify expansion opportunities, achieve revenue quotas, maintain pipeline reporting, and collaborate with Customer, Marketing, Product, Design, and Engineering teams. The role requires enterprise software sales experience, comfort with long sales cycles, insurance industry knowledge, and 30–40% travel. It is hybrid, with three days per week in the Boston office.