Jobs at Henner Group

Supports beneficiaries and healthcare professionals by phone and email, explaining policy coverage, reimbursements, and administrative procedures. Manages insurance contracts, contributions, beneficiary records, healthcare claims, reimbursements, cost estimates, and coverage guarantees. Ensures accurate data entry, quality processing, fraud alert escalation, correspondence, and timely case follow-up. The role requires strong customer service, communication, organization, and attention to detail, with no sales or prospecting responsibilities.

Supports beneficiaries and healthcare professionals by phone and email, explains policy coverage and reimbursements, and guides customers through healthcare administration. Manages contract registration, cancellations, contribution monitoring, beneficiary record updates, claims processing, reimbursement entries, cost estimates, and coverage guarantees. The role emphasizes accurate, timely, customer-focused service, with no prospecting or sales responsibilities.

Serve as the primary client-facing operations contact, managing complaints, quality improvement, audit support, reporting, and stakeholder communication to align internal execution with partner expectations.

Coordinate general services across Lisbon, Madrid and Tunis: manage fit-outs, supplies, access/security, maintenance, vendors, contracts, budgets, regulatory compliance (health & safety, ISO 27001), invoice processing, and support international sites. Occasional travel and potential people management as role evolves.

Provide phone and email support to beneficiaries and healthcare professionals, manage contract and claims administration (registrations, cancellations, reimbursements, guarantees), update beneficiary records, and ensure high-quality, timely service without sales responsibilities.