Teams at Henner Group

Provide phone and email support to beneficiaries and healthcare professionals, explaining policy coverage, reimbursements, and administrative procedures. Manage contract and claims administration including registering/canceling contracts, monitoring payments, entering reimbursements, preparing cost estimates, issuing guarantees, and updating beneficiary records. Ensure high-quality, timely responses and meet service, quality, and volume objectives. No sales prospecting required.

Coordinate general services across Lisbon, Madrid and Tunis: manage fit-outs, supplies, access/security, maintenance, vendors, contracts, budgets, regulatory compliance (health & safety, ISO 27001), invoice processing, and support international sites. Occasional travel and potential people management as role evolves.

Provide phone and email support to beneficiaries and healthcare professionals, manage contract and claims administration (registrations, cancellations, reimbursements, guarantees), update beneficiary records, and ensure high-quality, timely service without sales responsibilities.