Teams at Henner Group

Supports beneficiaries and healthcare professionals by phone and email, explaining policy coverage, reimbursements, and administrative procedures. Manages insurance contracts, contributions, beneficiary records, healthcare claims, reimbursements, cost estimates, and coverage guarantees. Ensures accurate data entry, quality processing, fraud alert escalation, correspondence, and timely case follow-up. The role requires strong customer service, communication, organization, and attention to detail, with no sales or prospecting responsibilities.

Supports beneficiaries and healthcare professionals by phone and email, explains policy coverage and reimbursements, and guides customers through healthcare administration. Manages contract registration, cancellations, contribution monitoring, beneficiary record updates, claims processing, reimbursement entries, cost estimates, and coverage guarantees. The role emphasizes accurate, timely, customer-focused service, with no prospecting or sales responsibilities.

Serve as the primary client-facing operations contact, managing complaints, quality improvement, audit support, reporting, and stakeholder communication to align internal execution with partner expectations.