Teams at Henner Group

Support members and healthcare professionals by phone and email, provide information on insurance coverage and reimbursements, administer contracts, process healthcare claims, monitor premium payments, and maintain member records. The role emphasizes customer service, accuracy, productivity, and teamwork, with no sales or prospecting responsibilities.

Manage an assigned portfolio of international insurers and brokers, serving as the primary relationship contact. Responsibilities include developing governance strategies, monitoring actions, following contracts, supporting tenders, new projects, renewals, and driving partner satisfaction and growth. The role requires cross-functional collaboration, commercial awareness, organization, adaptability, fluent English, and relationship-building skills in a multicultural environment.

Supports beneficiaries and healthcare professionals by phone and email, explaining policy coverage, reimbursements, and administrative procedures. Manages insurance contracts, contributions, beneficiary records, healthcare claims, reimbursements, cost estimates, and coverage guarantees. Ensures accurate data entry, quality processing, fraud alert escalation, correspondence, and timely case follow-up. The role requires strong customer service, communication, organization, and attention to detail, with no sales or prospecting responsibilities.