Jobs at Heidi Health

Generate and qualify inbound and outbound sales opportunities for the Canadian sales team. Research healthcare accounts, engage clinicians and decision-makers, conduct conversations and product demonstrations, diagnose operational pain points, and route qualified opportunities across sales and customer teams. Maintain accurate notes and handoffs, develop strong product knowledge, and continuously improve qualification and messaging processes in a fast-paced, in-person startup environment.

Own strategic healthcare customer relationships, quota attainment, account expansion, renewals, and retention. Diagnose clinical and operational workflow challenges, build executive-level business cases, guide customers toward appropriate AI solutions, and partner with Clinical Engineers on technical implementations. Monitor product usage, identify upsell opportunities, forecast expansion pipeline, and drive adoption of Heidi’s AI-powered healthcare workflows.

Manage a portfolio of 20–30 mid-market healthcare SaaS accounts, building stakeholder relationships, executing success plans, leading pilots and implementations, driving adoption, conducting QBRs, and owning renewals and expansion. Use customer usage data to identify risks and opportunities, guide organizational change, communicate value, and collaborate with Sales, Implementation, Product, and Customer Success Associates to achieve measurable outcomes.

Own product positioning, messaging, go-to-market strategy, launches, customer and competitive intelligence, and sales enablement across Heidi’s clinical AI product suite. Partner with Product, Sales, and Marketing to influence product strategy, drive adoption, support complex enterprise sales, develop customer proof, and improve pipeline and win rates. This senior individual contributor role combines strategic direction with hands-on execution in a fast-growing healthcare technology environment.

Serve as the senior strategic lead for 10–15 large NHS and health system accounts, advising executives, designing and leading multi-site implementations, orchestrating cross-functional delivery pods, driving adoption and expansion, owning renewals and commercial outcomes, and shaping scalable playbooks and pilot evaluation frameworks.

As a Senior Site Reliability Engineer, you will enhance operational reliability, participate in incident response, improve system observability, and automate operational tasks while collaborating with engineers to maintain production systems.

Embed with enterprise health customers to deploy and maintain Heidi: own end-to-end onboarding (EMR integrations, SSO/SCIM, data pipelines), build custom clinical workflows in code, debug production issues, automate deployments, train customers, and feed field insights to Product and Engineering.

The Customer Success Manager will manage SMB and mid-market healthcare accounts, developing strategic success plans, driving adoption, and ensuring renewals while building strong relationships with stakeholders.

Heidi is seeking passionate individuals interested in improving healthcare through technology. This expression of interest allows you to join their Talent Community for potential future openings.

The Forward Deployed Engineer manages the technical onboarding and support for enterprise clients, ensuring effective integration and workflow design for healthcare settings by directly working with clinical stakeholders and providing solutions to technical challenges.

Serve as the first human contact for SMB clinician customers across timezones, answering inbound queries, running one-to-one training, coaching clinicians to adoption, collaborating with support and product teams to resolve issues, and helping design a proactive, high-quality customer success motion.

Lead integration strategies and build partnerships with EMR, EHR, and PMS providers to enhance adoption and impact. Collaborate cross-functionally to ensure commercial and technical alignment.

Heidi is seeking exceptional individuals eager to shape the future of healthcare through technology. This role is an EOI to join the Talent Community for future opportunities.

The Heidi Entry Program seeks smart young talents with a strong aptitude for various functions in healthcare. Applicants do not need prior experience; qualities like intelligence, judgment, and a desire for growth are prioritized. Successful candidates will help develop AI solutions that enhance clinician efficiency and patient care.

Heidi is seeking exceptional individuals passionate about improving healthcare through technology. Submitting an Expression of Interest allows joining their talent community for potential future roles in a fast-paced, inclusive environment.

Heidi is seeking passionate individuals to join their Talent Community. This Expression of Interest allows potential candidates to express their interest in future roles that match their skills and goals in improving healthcare through technology.

Build zero-to-one healthcare products end to end, including React and TypeScript interfaces, Python services, and trustworthy LLM and voice pipelines. Rapidly prototype and validate ideas with clinicians, instrument usage and reliability, establish testing and observability feedback loops, and collaborate with product and commercial teams. Own projects from proof of concept through production, including infrastructure, migrations, dashboards, and handoff of successful products to established teams.

Own and close enterprise healthcare opportunities across the US. Run full sales cycles, conduct deep discovery of clinical workflows, deliver tailored demos, manage pipeline, navigate procurement/legal/security, and collaborate with cross-functional teams to drive deals to close.

Lead technical discovery and solution design during sales cycles for enterprise health systems. Drive EMR/SSO integrations, deliver demos, manage RFPs/security reviews, accelerate deals, and ensure smooth post-sales handoffs with product and engineering.

Outbound-focused enterprise business development role targeting medical practices and health systems. Deep account research, cold outreach across channels, deconstruct clinical workflows to surface value, book high-quality meetings, own a territory, and hand off opportunities to senior sales while iterating messaging and sequencing.