Jobs at Heidi Health

Manage a portfolio of mid-market healthcare SaaS accounts, building stakeholder relationships, executing success plans, leading pilots and implementations, conducting QBRs, driving adoption, and identifying renewal and expansion opportunities. Use customer data to assess health, guide change management, mitigate risks, and influence product and go-to-market strategy. Collaborate across sales, implementation, adoption, and renewal teams while supporting customer success associates.

Manage and grow a portfolio of healthcare customers through adoption, expansion, renewal, and AI product deployment. Build executive and clinical relationships, identify workflow opportunities, develop ROI-focused business cases, coordinate implementations with Clinical Engineers, monitor account health, forecast renewals, and troubleshoot common product issues. The role is quota-carrying and requires strong commercial judgment, product fluency, technical communication, and the ability to translate customer needs into measurable clinical and operational value.

Provide advanced technical support for an AI-powered healthcare product. Diagnose, debug, and resolve complex customer issues, own escalations through resolution, monitor system health, and collaborate with engineering and product teams. Identify recurring problems, improve support processes and tooling, and help maintain reliability in high-trust clinical environments.

Build and own AI-powered go-to-market systems, automations, lead-generation workflows, prospecting sequences, enrichment, routing, CRM data models, integrations, and funnel analytics. The role connects marketing, sales, customer success, and engineering systems using APIs, webhooks, automation platforms, and lightweight code. It also involves experimenting with AI agents, improving data quality, mapping healthcare buying groups, measuring results, and scaling effective workflows.

Own and close Mid-Market healthcare deals across the US. Run full-cycle sales from discovery to close, perform deep clinical and operational discovery, deliver tailored demos, manage pipeline with outbound/inbound signals, navigate procurement/legal/security, and collaborate cross-functionally to drive deal momentum and handoffs.

Leads North American finance, overseeing reporting integrity, forecasting, financial controls, compliance, cash, collections, and regional P&L performance. Partners with Sales, GTM, RevOps, Customer Success, FP&A, and external advisers on commissions, pricing, revenue risk, tax compliance, and commercial decisions. Builds scalable finance processes, KPIs, controls, and reporting frameworks while providing accurate, decision-ready insights to regional and global leadership.

Lead UK&I integration and ecosystem partnerships with EHR, EMR, and PMS providers. Develop integration strategy, prioritize opportunities, manage technical onboarding and launches, activate co-selling and referral motions, negotiate agreements, and track partner performance, revenue, and customer value. Collaborate with Product, Engineering, and Growth to deliver commercially scalable integrations.

Own North American demand generation and pipeline strategy across healthcare segments. Lead multichannel campaigns, account-based marketing, nurture programs, funnel optimization, budgeting, forecasting, experimentation, and performance measurement. Partner closely with Sales, Product Marketing, Field Marketing, Revenue Operations, Product, and Customer Success to improve qualified opportunities, conversion, and revenue impact. Build scalable systems using automation, analytics, segmentation, and AI while overseeing internal partners and agencies.

Generate outbound opportunities through calls, email, social, and product-led signals. Research medical practices, health systems, and executive stakeholders; identify workflow pain points; build territory-based outbound strategies; test messaging and sequencing; book qualified meetings; and provide thorough handoffs to Account Executives.

Generate and qualify inbound and outbound sales opportunities for the Canadian sales team. Research healthcare accounts, engage clinicians and decision-makers, conduct conversations and product demonstrations, diagnose operational pain points, and route qualified opportunities across sales and customer teams. Maintain accurate notes and handoffs, develop strong product knowledge, and continuously improve qualification and messaging processes in a fast-paced, in-person startup environment.

Own strategic healthcare customer relationships, quota attainment, account expansion, renewals, and retention. Diagnose clinical and operational workflow challenges, build executive-level business cases, guide customers toward appropriate AI solutions, and partner with Clinical Engineers on technical implementations. Monitor product usage, identify upsell opportunities, forecast expansion pipeline, and drive adoption of Heidi’s AI-powered healthcare workflows.

Manage a portfolio of 20–30 mid-market healthcare SaaS accounts, building stakeholder relationships, executing success plans, leading pilots and implementations, driving adoption, conducting QBRs, and owning renewals and expansion. Use customer usage data to identify risks and opportunities, guide organizational change, communicate value, and collaborate with Sales, Implementation, Product, and Customer Success Associates to achieve measurable outcomes.

Own product positioning, messaging, go-to-market strategy, launches, customer and competitive intelligence, and sales enablement across Heidi’s clinical AI product suite. Partner with Product, Sales, and Marketing to influence product strategy, drive adoption, support complex enterprise sales, develop customer proof, and improve pipeline and win rates. This senior individual contributor role combines strategic direction with hands-on execution in a fast-growing healthcare technology environment.

Heidi is seeking passionate individuals interested in improving healthcare through technology. This expression of interest allows you to join their Talent Community for potential future openings.

Heidi is seeking exceptional individuals eager to shape the future of healthcare through technology. This role is an EOI to join the Talent Community for future opportunities.

The Heidi Entry Program seeks smart young talents with a strong aptitude for various functions in healthcare. Applicants do not need prior experience; qualities like intelligence, judgment, and a desire for growth are prioritized. Successful candidates will help develop AI solutions that enhance clinician efficiency and patient care.

Heidi is seeking exceptional individuals passionate about improving healthcare through technology. Submitting an Expression of Interest allows joining their talent community for potential future roles in a fast-paced, inclusive environment.

Heidi is seeking passionate individuals to join their Talent Community. This Expression of Interest allows potential candidates to express their interest in future roles that match their skills and goals in improving healthcare through technology.

Qualify and convert inbound clinician interest into qualified sales pipeline by running live conversations and demos, diagnosing practice pain points, routing opportunities, maintaining clean handoffs, and improving inbound qualification and messaging.

Lead North America product strategy and roadmap, regionalize the platform for US and Canada, scale a forward-deployed/custom-solutions product motion for mid-market and enterprise customers, build and grow the NA product organization, and partner closely with engineering and commercial leadership globally to deliver repeatable, compliant AI clinical workflows.