Jobs at Harrods

Supports the Digital Trade team with product data governance, e-commerce merchandising, category-page updates, trade reporting, stakeholder communications, brand communications, and execution of online trading actions. Uses Google Analytics to identify insights and recommend actions. The role requires attention to detail, strong communication, multitasking, time management, teamwork, and a commercial mindset. Retail and e-commerce experience are preferred.

Own weekly trading performance reporting, monthly P&L analysis, forecasting, annual budgeting, scenario modeling, and KPI dashboard development. The role provides commercial insight into business drivers, risks, opportunities, and trade-offs while partnering with Financial Control and senior stakeholders. It requires strong financial modeling, analytical, problem-solving, communication, and relationship-building skills, alongside professional accounting qualification and sound commercial judgment.

Owns complex business-as-usual activities, system improvements, and operational projects supporting Customer Service teams. Responsibilities include requirements gathering, system testing, process documentation, stakeholder management, training, business continuity planning, data protection and PCI compliance, and processing customer data requests. The role also supports Operations Assistants, drives continuous improvement, maintains operational standards, and coaches colleagues.

Lead CRM planning and execution across newsletters, brand media, and marketing communications. Own personalised campaigns, segmentation, A/B testing, retention KPIs, budgets, forecasts, and CRM automation initiatives. Collaborate with stakeholders, IT teams, system providers, and Data Science to develop Next Best Action strategies that improve engagement, conversion, and customer lifetime value. Resolve technical issues and identify operational efficiencies across the CRM communications programme.

Lead the Transaction Services team, overseeing high-value retail transactions, AML and regulatory compliance, risk prevention, and operational excellence. Use data, trend analysis, and stakeholder feedback to improve processes, protect brand integrity, and meet evolving requirements. Develop a resilient, high-performing team through goal setting, coaching, and talent development while strengthening customer and brand relationships and delivering commercial value.

Supports the organic social media strategy by managing content calendars, coordinating briefs and publishing, maintaining channel quality, monitoring performance, preparing reports, and using insights to optimize engagement and growth. The role also supports social channel governance, security, compliance, audits, and content delivery processes while collaborating with marketing, media, creative teams, and stakeholders.

Oversee end-to-end delivery of paid brand partnership campaigns across multiple channels, managing briefs, timelines, budgets, creative production, approvals, stakeholder relationships, meetings, schedules, and workflow improvements. The role connects Partnerships, Creative Studio, Marketing, and channel teams while ensuring campaigns meet commercial and creative objectives.

The Talent Acquisition Manager will lead a large recruitment team to attract and hire talent across various roles, enhancing candidate experience and employer branding while utilizing data to improve recruitment outcomes.

Manage end-to-end UK payroll delivery across the Group, ensuring accurate, compliant, timely payments and statutory reporting. Own payroll schedules, controls, reconciliations, funding, systems, audits, risk management, and continuous improvement. Lead and develop the payroll team, resolve complex issues, manage stakeholders and external providers, oversee system upgrades and testing, and provide reporting and operational expertise for legislative and business changes.

Supervise the Signature & Arcade retail team to deliver exceptional customer service and merchandising standards. Provide operational support by communicating daily deployments, managing breaks/lunches, handling escalations, and resolving complex customer orders and complaints. Support teamwork, maintain brand standards, and work flexibly across a seven-day shift rota.

Manage and execute end-to-end loyalty initiatives for Harrods Rewards, including promotions, email and lifecycle campaigns, creative briefs, and cross-team delivery to drive retention and customer lifetime value.

Write up to 40 accurate, commercially focused product descriptions daily across luxury fashion, lifestyle, home, food, and other categories. Research products and fashion terminology, spot-check website errors, represent assigned categories, and support ad hoc editorial content. The role requires excellent spelling and grammar, strong attention to detail, communication and collaboration skills, IT proficiency, CMS familiarity, and responsiveness to feedback.

Manage and engage social media communities, moderate discussions, monitor sentiment and trends, provide insights for social strategy, support crisis and reputation management, and improve community workflows, reporting, and engagement performance.

Lead strategic procurement for the IT category, covering hardware, software, and services. Develop category strategies, analyze spend, conduct tenders, negotiate contracts, manage suppliers, deliver savings, and ensure governance, compliance, risk mitigation, and performance improvement. The role requires strong stakeholder influence, supplier relationship management, commercial negotiation, data analysis, contract management, and experience with procurement or sourcing systems.

Create social-first digital content and creative assets for organic and paid social channels. Develop motion graphics, edit video, adapt templates, and create bespoke campaign solutions while maintaining a premium brand identity. Collaborate with creative, content, and cross-functional teams, using audience insights, performance data, and social trends to optimize visual storytelling and engagement across platforms including Instagram and TikTok.

Write and edit high-quality e-commerce product descriptions, particularly for luxury and high-value items. Manage and mentor Copywriters, maintain the website’s tone of voice and style guide, verify product information with internal teams, and collaborate with Studio and business stakeholders on process improvements and projects.

Provide expert advice and support for retail teams on transaction-related issues while ensuring compliance with policies and delivering excellent customer service.

Provides comprehensive administrative and operational support to the Store Development Director, leadership, and project managers. Responsibilities include complex diary management, meeting coordination, presentations, reports, stakeholder communications, project administration, onboarding, purchase orders, invoices, expenses, and financial recordkeeping. The role requires proactive prioritization, discretion, strong organization, and effective relationship management with contractors, consultants, local authorities, and internal teams.

Lead end-to-end monthly payroll processing, ensuring accurate, compliant, and timely pay. Manage interfaces, reconciliations, pension administration, statutory requirements, audit standards, system enhancements, testing, reporting improvements, and stakeholder liaison. Coach payroll administrators and act as escalation and deputy for the Assistant Payroll Manager during a 12-month fixed-term maternity cover.

Supervise day-to-day operations of Harrods luxury lounges and private suites, ensuring exceptional, discreet service. Lead, coach and develop team members, maintain presentation and service standards, resolve client issues, and collaborate with Private Shoppers and stakeholders to deliver highly personalised experiences.