Jobs at Harrods

Deliver targeted, insight-led attraction strategies to build diverse, proactive talent pipelines. Partner with stakeholders to improve hiring outcomes using data, market intelligence, LinkedIn tools, and inclusive attraction practices while driving internal mobility and measurable recruitment results.

Supports demand forecasting, fulfilment planning, replenishment, inventory management, and stock flow across retail channels. Responsibilities include monitoring forecast accuracy, maintaining SAP master data, administering purchase orders, communicating with suppliers, tracking deliveries, resolving issues, and collaborating with Buying, Merchandising, Retail, and Supply Chain teams.

Support planning and execution of PR and influencer campaigns, build media and influencer relationships, secure coverage across print/digital/social, manage project trackers and timelines, and collaborate with marketing, buying, and brand teams to deliver activations.

Design and build visually compelling, responsive email campaigns across editorial, promotional, triggered, and transactional communications. Create digital assets, modular templates, and dynamic content using Figma, Photoshop, and Emarsys. Collaborate with content, CRM, creative, and strategy teams, incorporate feedback, and test campaigns across devices, email clients, mobile platforms, and dark mode. Support ongoing optimisation of customer engagement while maintaining brand, functional, personalisation, and accessibility standards.

Supports integrated fashion marketing campaigns across social media, events, PR, e-commerce, and paid media. Coordinates stakeholders, manages campaign briefs, ensures brand consistency, monitors performance, analyzes results, and identifies optimization opportunities. The role requires strong organization, communication, relationship-building, commercial awareness, and an interest in fashion, luxury brands, customers, and market trends.

Handle high-volume, complex customer complaints for post-sale issues (furniture, nursery furniture, technology). Coordinate resolutions between brands, retail teams and customers, review feedback channels, respond to customers, and deliver exceptional, brand-aligned service in a hybrid on-site/home working model.

Oversee end-to-end delivery of paid brand partnership campaigns across multiple channels, managing briefs, timelines, budgets, creative production, approvals, stakeholder relationships, meetings, schedules, and workflow improvements. The role connects Partnerships, Creative Studio, Marketing, and channel teams while ensuring campaigns meet commercial and creative objectives.

Administer watch repairs from workshop estimate through final client collection. Liaise with clients, brands, workshops, and internal teams; verify repair quality and invoices; maintain repair records, pricing documents, and systems; monitor SLAs and chase overdue work; manage communications and complaints; calculate client charges; and coordinate secure domestic and international dispatches.

Coordinate the Drybar salon front of house, greeting clients, managing appointments and salon flow, handling enquiries and transactions, promoting services and products, maintaining records and presentation standards, supporting hygiene protocols, and gathering client feedback. The role requires a highly organised, client-focused individual with strong communication skills and experience in a salon, spa, or health club environment.

Support and manage production and non-production application environments, own deployment pipelines, triage incidents in ITSM, improve CI/CD, collaborate across teams, and ensure monitoring, security, and performance best practices.

Conduct food safety and quality inspections in production kitchens, including label checks, traceability, due diligence paperwork, temperature monitoring, stock checks, chemical concentration testing, and equipment calibration. Support customer complaint investigations and maintain compliance with legal, safety, and quality standards while working closely with chefs and operational teams.

The Senior Workday Analyst will lead design and optimization of Workday solutions, mentor analysts, and ensure solutions align with platform standards.

Coordinates the full lifecycle of contingent workers, including onboarding, extensions, changes, offboarding, contracts, compliance checks, documentation, invoices, and record maintenance. Acts as a liaison among workers, hiring managers, recruitment suppliers, and internal teams. Supports audits, governance, seasonal workforce mobilisation, and process improvement while ensuring compliance with AWR, IR35, GDPR, and company policies.

Provide end-to-end employee relations case management (behaviour, absence, performance, parental leave, flexible working), coach managers on people management and policy application, ensure legal compliance, use HR data to identify trends and improve processes, deliver training, maintain accurate records, and support junior team development.

Perform final quality control inspections on luxury watches, including cases, bracelets, and movements. Validate timing tests, ensure compliance with Rolex and Harrods standards, complete bracelet and strap adjustments, train new starters, and support workshop administration. The role requires meticulous attention to detail, technical watchmaking knowledge, problem-solving ability, and proficiency with Microsoft Excel and Word. It is permanent and fully onsite, five days per week.

Manage digital trading strategy and performance for an online category, delivering sales, margin, EBITDA, conversion, and customer growth. Lead category planning, market and competitor analysis, brand-partner engagement, assortment and merchandising optimization, stock availability, campaigns, and fulfillment operations. Partner cross-functionally with Buying, Marketing, CRM, Product, UX, and Technology teams while coaching and developing the Trade team.

Leads product catalogue data acquisition and creation through a team of administrators. Coordinates with buying, merchandising, and online trade teams to meet product launch timelines, manages workload and resourcing, drives SLA and KPI performance, prepares reporting, and implements process and system improvements. The role also requires stakeholder, supplier, brand, and third-party relationship management, with experience in product catalogue operations, e-commerce, supply chain, or multinational environments valued.

Leads talent acquisition for concession partners, overseeing pre-hire attraction, assessment, selection, agency relationships, onboarding, induction, reporting, and service performance. Builds and manages high-performing teams, partners with HR and business stakeholders, ensures recruitment processes meet SLAs and compliance requirements, and supports talent development and retention strategies across retail concession operations.

Owns complex business-as-usual activities, system improvements, and operational projects supporting Customer Service teams. Responsibilities include requirements gathering, system testing, process documentation, stakeholder management, training, business continuity planning, data protection and PCI compliance, and processing customer data requests. The role also supports Operations Assistants, drives continuous improvement, maintains operational standards, and coaches colleagues.

Lead CRM planning and execution across newsletters, brand media, and marketing communications. Own personalised campaigns, segmentation, A/B testing, retention KPIs, budgets, forecasts, and CRM automation initiatives. Collaborate with stakeholders, IT teams, system providers, and Data Science to develop Next Best Action strategies that improve engagement, conversion, and customer lifetime value. Resolve technical issues and identify operational efficiencies across the CRM communications programme.