Jobs at Harrods

Supports digital content planning, campaign execution, workflow coordination, performance reporting, analytics tracking, and optimization across web, app, and CRM channels. The role manages content calendars, campaign tracking assets, stakeholder requirements, and reporting insights while collaborating with content, marketing, media, and creative teams. This is a 12-month hybrid fixed-term contract requiring at least three days onsite each week.

Administrator role within the Knightsbridge Dispatch department on a fixed-term contract. The provided description does not include specific responsibilities, qualifications, technologies, salary, travel, or clearance requirements.

Maintain accurate recipe and product data across food systems, supporting product launches, delists, lifecycle administration, validation, audits, reconciliations, quality control, and stakeholder queries. The role requires strong organization, attention to detail, problem-solving, and operational support skills while managing data across multiple systems.

Manage CRM strategy and execution, including personalized newsletters, brand media, marketing communications, campaign segmentation, A/B testing, and automation. Own CRM publishing roadmaps, retention KPIs, budgets, forecasts, and operational efficiencies while resolving technical issues. Collaborate with stakeholders, IT, system providers, and Data Science teams to develop Next Best Action strategies that improve customer engagement, conversion, and lifetime value.

Leads the design, build, approval, and continuous improvement of Harrods marketing, triggered, and lifecycle emails. Maintains responsive Emarsys templates, ensures mobile optimization and accessibility, oversees design quality, and manages Email Designers and Developers. Collaborates with CRM, Content, and Creative teams to deliver commercially effective, on-brand customer communications. Uses analytics, competitor research, and user testing to inform creative decisions.

Leads Harrods’ corporate communications strategy, campaigns, media relations, reputation management, crisis communications, ESG reporting, stakeholder engagement, and international corporate affairs. The role manages agency partnerships, supports senior-leader messaging, monitors industry issues, oversees communications budgets, and promotes consistent communications best practices across the business.

Manage product creation requests through Freshservice, reviewing, transforming, enriching, and validating product data for SAP processing. Collaborate with stakeholders to meet deadlines, investigate and correct data or process issues, promote data management standards, and identify workflow improvements. The role requires strong attention to detail, communication, stakeholder engagement, data entry and management experience, and proficiency with Excel, Microsoft Office, and preferably SAP or an equivalent system.

Lead mechanical, electrical, and public health engineering delivery across capital projects. Review designs, specifications, and consultant proposals; manage engineering consultants and multidisciplinary stakeholders; ensure statutory, safety, and building-regulation compliance; oversee programmes, budgets, handovers, and operational readiness; and establish engineering standards and best practices. The role requires a mechanically biased MEP professional with design experience, strong stakeholder skills, and the ability to manage projects from concept through completion.

Administer watch repairs from workshop estimate through final client collection. Liaise with clients, brands, workshops, and internal teams; verify repair quality and invoices; maintain repair records, pricing documents, and systems; monitor SLAs and chase overdue work; manage communications and complaints; calculate client charges; and coordinate secure domestic and international dispatches.

Manage and engage social media communities, moderate discussions, monitor sentiment and trends, provide insights for social strategy, support crisis and reputation management, and improve community workflows, reporting, and engagement performance.

Design and build visually compelling, responsive email campaigns across editorial, promotional, triggered, and transactional communications. Create digital assets, modular templates, and dynamic content using Figma, Photoshop, and Emarsys. Collaborate with content, CRM, creative, and strategy teams, incorporate feedback, and test campaigns across devices, email clients, mobile platforms, and dark mode. Support ongoing optimisation of customer engagement while maintaining brand, functional, personalisation, and accessibility standards.

Owns complex business-as-usual activities, system improvements, and operational projects supporting Customer Service teams. Responsibilities include requirements gathering, system testing, process documentation, stakeholder management, training, business continuity planning, data protection and PCI compliance, and processing customer data requests. The role also supports Operations Assistants, drives continuous improvement, maintains operational standards, and coaches colleagues.

Lead delivery of luxury interior projects from concept to installation. Produce technical drawings and specifications, manage budgets, timelines and procurement, conduct site visits, oversee bespoke FF&E and joinery, present to clients, and mentor junior designers. Must submit a portfolio of high-end projects.