Jobs at Harrods

Support planning and execution of talent and influencer campaigns, manage talent logistics for events and shoots, maintain databases and reports, monitor social trends, and build relationships with talent, agencies and stakeholders to ensure seamless campaign delivery.

Support planning and execution of PR and influencer campaigns, build media and influencer relationships, secure coverage across print/digital/social, manage project trackers and timelines, and collaborate with marketing, buying, and brand teams to deliver activations.

Lead store operations and support the Store Manager to deliver exceptional customer experiences. Own stock management KPIs, ensure operational compliance, build stakeholder relationships, drive team performance, analyse data to inform actions, and implement strategies to improve operational efficiency.

Design and build responsive, modular email templates and reusable content blocks using tools like Figma and Emarsys. Implement dynamic, personalised content, optimise for accessibility, dark mode and client compatibility, and monitor performance to recommend improvements. Collaborate with CRM, creative, copywriting and strategy teams; deliver within tight deadlines.

Lead and support campus-wide wired, wireless, and voice network infrastructure. Provide end-to-end configuration and support for partner networks, enforce cabling and M&E standards, monitor power/UPS and environmental conditions, and perform advanced troubleshooting. Manage and coach a team, drive operational excellence, and translate technical details for diverse stakeholders.

Lead and mentor the styling team to deliver Harrods e-commerce creative vision across menswear and womenswear. Oversee outfitting, model casting, talent development, styling processes, daily briefs/PDFs, kit management, and ensure imagery aligns with brand guidelines while maintaining studio efficiencies and deadlines.

Handle inbound phone and email bookings for hair and beauty treatments, manage the appointment calendar, process transactions and deposits at tills, advise clients on suitable treatments, deliver excellent customer service, convert leads and support retail add‑ons, and work full time with required Sunday availability.

Support and manage production and non-production application environments, own deployment pipelines, triage incidents in ITSM, improve CI/CD, collaborate across teams, and ensure monitoring, security, and performance best practices.

Lead delivery and evolution of Harrods' physical, virtual, and cloud infrastructure platforms. Define infrastructure strategy, roadmaps, governance, and technical direction across Windows, Linux, VMware, Kubernetes, and Azure. Partner with Architecture and Information Security, drive automation, ensure resilience, security, and scalability during a multi-year infrastructure transformation.

Supervise the Signature & Arcade retail team to deliver exceptional customer service and merchandising standards. Provide operational support by communicating daily deployments, managing breaks/lunches, handling escalations, and resolving complex customer orders and complaints. Support teamwork, maintain brand standards, and work flexibly across a seven-day shift rota.

Deliver and operationalise the reward strategy, managing salary reviews, bonus cycles, commission plans, benchmarking and compliance. Provide expert compensation advice, perform market analysis, modelling and budget tracking, and optimise HR systems (Workday) to improve reward processes and stakeholder experience.

Provide expert advice and support for retail teams on transaction-related issues while ensuring compliance with policies and delivering excellent customer service.

The Quality Manager will oversee food safety and quality standards in production kitchens, leading a team of Quality Controllers and ensuring compliance with internal and regulatory expectations.

Provide proactive administrative support to senior Buying team stakeholders: manage complex diaries, travel, communications, prepare reports/presentations, coordinate meetings, and maintain confidentiality while building internal relationships.

Lead the fragrance category delivering exceptional customer service and sales, maintain product knowledge and trends, train colleagues, manage stock operations, and collaborate with operations to ensure accurate inventory and achieve trade targets.

Lead sub-editing across print, digital, social, email, video, packaging and internal channels. Ensure accuracy, consistency, brand alignment, fact-checking and grammatical quality. Write and refine headlines and captions, manage workloads and freelance resources, mentor and line-manage sub-editing staff, and drive editorial best practice and workflow improvements.

Lead design, build and delivery of Harrods' on-premises and cloud infrastructure. Drive cloud migration, create roadmaps, implement governance, automation (Ansible/Terraform/GitLab), cost optimisation, and partner with security and application teams to ensure secure, scalable platforms.

Manage and execute end-to-end loyalty initiatives for Harrods Rewards, including promotions, email and lifecycle campaigns, creative briefs, and cross-team delivery to drive retention and customer lifetime value.

Lead complex engineering projects in the Store Development team, ensuring high-quality delivery and compliance with health and safety regulations while managing multiple stakeholders and teams.

The Talent Acquisition Manager will lead a large recruitment team to attract and hire talent across various roles, enhancing candidate experience and employer branding while utilizing data to improve recruitment outcomes.