Jobs at Harrods

Join the Fine Watches Talent Community to be considered for future Brand Manager roles focusing on sales and client relations.

Provide expert advice and support for retail teams on transaction-related issues while ensuring compliance with policies and delivering excellent customer service.

The Senior Workday Analyst will lead design and optimization of Workday solutions, mentor analysts, and ensure solutions align with platform standards.

The Talent Acquisition Manager will lead a large recruitment team to attract and hire talent across various roles, enhancing candidate experience and employer branding while utilizing data to improve recruitment outcomes.

The Application Services Manager oversees business applications, ensuring operational stability, performance, vendor management, and alignment with business needs. Responsibilities involve service performance review, problem management, and stakeholder engagement.

Provide discreet, high‑quality customer service for safe deposit clients: grant access, complete applications, perform customer due diligence, manage invoices and calls, and build trust in the Harrods brand.

Design and build responsive, modular email templates and reusable content blocks using tools like Figma and Emarsys. Implement dynamic, personalised content, optimise for accessibility, dark mode and client compatibility, and monitor performance to recommend improvements. Collaborate with CRM, creative, copywriting and strategy teams; deliver within tight deadlines.

Lead and manage a large-scale fulfilment operation, overseeing 60+ colleagues and multiple functions. Ensure KPIs/SLAs are met, drive workforce planning, budget control, performance management, continuous improvement, cross-training, and data-driven decision-making to deliver operational excellence.

Provide high‑level, discreet administrative support to the Head of Own Label Buying: manage complex diaries, meetings and travel; act as first point of contact; prepare reports, presentations and meeting materials; support office operations and build strong internal relationships while maintaining confidentiality and professionalism.

Provide hands-on first-line support for EPOS and related retail/restaurant systems at Harrods: monitor availability, manage ticket queues, investigate and resolve incidents, build/configure/install POS hardware and software, and support monitoring tools while working a 4-on/4-off store-based shift pattern.

Lead the SAP CX Operations team to maintain stability, resilience, and performance of loyalty and CX platforms. Manage incidents, SLAs/KPIs, stakeholder relationships, and drive continuous improvement alongside Product and Platform leads.

Lead and mentor the styling team to deliver Harrods e-commerce creative vision across model shoots, cut-out and lifestyle imagery. Oversee outfitting for menswear and womenswear, model casting, talent development, styling processes, kit management, and daily styling briefs. Support the Styling Manager, maintain studio best practices, and drive efficient, brand-aligned visual content production.

Lead a team to provide world-class customer service, enhance brand identity, and drive sales while building strong client relationships.

The Client Relationship Assistant supports Client Relationship Managers by managing client interactions, maintaining activity trackers, coordinating travel, and facilitating meetings to drive client engagement and loyalty.

The Assistant Demand Planner supports demand planning and fulfillment for skincare and haircare products, ensuring data accuracy and collaborating with various teams to optimize inventory and sales performance.

Lead complex engineering projects in the Store Development team, ensuring high-quality delivery and compliance with health and safety regulations while managing multiple stakeholders and teams.