Our Supply Chain team are looking for a Supply Chain Training Manager to drive capability, training excellence and change adoption across our end-to-end Supply Chain and Distribution operations. As part of our growing Training & Change Centre of Excellence, you will play a key role in ensuring colleagues have the knowledge, confidence and support needed to embrace new systems, processes and ways of working.
About the Role
In this role, you will be responsible for designing, delivering and continuously improving training and change initiatives across Supply Chain and Distribution. Working closely with stakeholders across Supply Chain, Distribution, Buying, Merchandising, Retail, Finance and Technology, you will help embed best practice, improve adoption of business-critical systems and support successful transformation programmes.
Reporting to the Supply Chain Solutions & Transformation Manager, you will work at the heart of the Training & Change Centre of Excellence, developing learning strategies, training frameworks and engagement plans that build capability and support business objectives. You'll combine training expertise with strong stakeholder management skills to ensure learning solutions are effective, scalable and aligned to operational needs.
This role is primarily based at our Hammersmith Head Office, with flexibility to travel to other sites, including Knightsbridge and Thatcham, depending on business requirements.
In this role you will:
- Lead the design, delivery and continuous improvement of training programmes across Supply Chain and Distribution.
- Develop and maintain training frameworks, standards, materials and learning pathways that support colleague capability and career development.
- Partner with business stakeholders to identify training needs and create targeted learning solutions that support strategic objectives.
- Support change initiatives by delivering training, communications and stakeholder engagement activities that drive adoption and readiness.
- Conduct training needs analyses and assess the impact of business and system changes on colleagues and ways of working.
- Create engaging learning content across a variety of formats, including classroom, virtual and digital learning.
- Monitor and report on training effectiveness, capability development and adoption measures, using insight to continuously improve programmes.
- Support governance activities and ensure training materials remain accurate, relevant and aligned to agreed business processes.
- Contribute to graduate, apprenticeship and wider capability-building initiatives across the Supply Chain function.
- Champion a culture of continuous learning, collaboration and improvement across the operation.
Depending on your role, you may be fully on-site or have a mix of on-site and home working. This is what we refer to as Hybrid. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site depending on business needs.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You will be an engaging, collaborative and proactive individual with a passion for learning, development and change. You'll be comfortable working with stakeholders at all levels, translating complex processes into clear and engaging training, and helping teams successfully navigate change.
You will:
- Have proven experience designing and delivering training within a business environment.
- Be confident facilitating workshops, delivering training and engaging stakeholders across multiple functions.
- Have experience supporting business, process or system change initiatives.
- Demonstrate excellent communication, influencing and stakeholder management skills.
- Be able to identify capability gaps and translate them into effective learning solutions.
- Be highly organised, analytical and comfortable managing multiple priorities in a fast-paced environment.
It would be great if you also have:
- Experience working with SAP or other enterprise systems.
- Exposure to recognised change management methodologies such as Prosci.
- Experience within Supply Chain, Logistics, Retail or Distribution environments.
- Experience operating within a Centre of Excellence or capability-focused function.
About Us
Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Supply Chain Planning (Vanessa Chan)Skills Required
- Proven experience designing and delivering training in a business environment
- Experience facilitating workshops and engaging stakeholders across multiple functions
- Experience supporting business, process, or system change initiatives
- Excellent communication, influencing, and stakeholder management skills
- Ability to identify capability gaps and translate them into effective learning solutions
- Highly organized, analytical, and able to manage multiple priorities in a fast-paced environment
- Experience working with SAP or other enterprise systems
- Exposure to recognized change management methodologies such as Prosci
- Experience in Supply Chain, Logistics, Retail, or Distribution environments
- Experience working within a Centre of Excellence or capability-focused function
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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