Jobs at Growe Talents

Provide personalized, high-quality support and act as primary contact for assigned VIP clients across multiple brands. Handle inquiries, escalations, and brand-specific requirements while working rotating shifts (including nights, weekends, holidays). Maintain deep product and promotion knowledge, meet KPIs for response time, satisfaction, and retention, and build long-term client relationships.

Lead and scale an affiliate program: recruit, onboard, and coach affiliate managers; define regional growth strategies; manage commercial terms and fraud mitigation; own affiliate P&L and ROI/retention analysis; collaborate with Product, Marketing, and Finance to support brand and event strategy.

Lead design, execution and optimisation of CRM lifecycle journeys (welcome, retention, reactivation). Define segmentation, run multi-channel campaigns, analyse CRM KPIs (LTV, churn, ARPU), propose and scale promotions, collaborate with Product and Marketing to improve engagement and player retention.

Manage full payroll cycle using 1C: ZUP: calculate base pay, KPIs, bonuses, terminations, vacation and sick pay; prepare calculation reports for Treasury; act as primary payroll contact; synchronize HRIS data and collaborate with HR and Finance to automate processes while maintaining confidentiality and accuracy.

Lead business development for payments in iGaming: research markets and competitors, source and negotiate with payment/service providers, lead onboarding and merchant applications, own billing strategy, manage partner relationships, attend industry events, support product launches, and manage and mentor a team.

Provide international corporate and regulatory legal support across jurisdictions: draft, negotiate, and review contracts (MSAs, SLAs, licensing, NDAs), T&C and privacy policies; coordinate external counsel; support operational teams on corporate, IP, and compliance matters; maintain company and contract registers.

Analyze marketing, CRM, and product data to define metrics, identify opportunities, maintain data quality, and deliver actionable insights. Build Tableau dashboards, automate reporting, support cross-functional teams, and recommend optimizations to improve acquisition and marketing performance.

Design, build, and maintain backend services and microservices using C#/.NET. Work on integrations, asynchronous/event-driven systems (Kafka), observability, performance tuning, and deployments in Kubernetes/GitOps. Collaborate with DevOps, participate in on-call rotation and incident response, write tests, perform code reviews, and contribute to system design improvements and AI/LLM integrations.

Call and reactivate inactive VIP clients, identify churn reasons, present personalized offers, support onboarding, educate on platform features, handle callbacks and complaints, and support VIP operations during peak periods.

Monitor casino and payment risk alerts in real time, detect fraud and suspicious player behavior, analyze transactions and payment methods, resolve risk cases per procedures, improve risk processes, and collaborate with Risk and Payments teams while working rotating CET shifts.

Manage and improve marketing workflows and operations, run Jira boards and documentation, lead landing page operations, coordinate internal/external teams, embed AI and automation, own marketing analytics and reporting, manage partner communications and the marketing project roadmap.

Administer and optimize Atlassian platform (Jira Software/Service Management, Confluence) for 1,200+ users. Build complex Jira Automation and JMWE workflow logic, develop integrations with external systems, write Python/Go scripts and services, manage Jira Assets, implement SSO/SCIM and platform security, deploy Rovo AI agents, troubleshoot cross-team issues, and produce reports and dashboards.

Lead design, launch, and optimization of CRM journeys and campaigns across channels to increase player LTV, retention, and reduce churn. Define segmentation, test promotional mechanics, collaborate with Product to integrate gamified features, analyze CRM performance, and translate data into actionable insights to improve communications and bonus efficiency. Align CRM with Marketing and Product priorities.

Plan and execute internal online, offline, and hybrid events; design employee experiences and branded merchandise; manage vendors, budgets, logistics, calendars, and content production; gather feedback and introduce new engagement formats to support company culture.

Manually review and process client KYC documentation, validate third-party identity verification results, detect fraud and inconsistencies, advise clients on missing documents, meet SLA and quality targets, and use CRM and identity verification platforms to ensure accurate onboarding.

Maintain and support existing .NET web functionality, deliver and test features, assist QA during testing, analyze and break down stories, estimate work, identify technical debt, and perform cross-reviews of merge requests.

Build and grow a new iGaming brand's social presence in LATAM by creating short-form and viral content (Reels, TikTok, Shorts, UGC), adapting ideas per GEO, working with sports/influencer content, and establishing SMM processes from concept to testing and growth.

Plan, launch, and optimize CRM campaigns for Casino and Sports to boost retention, reactivation, and cross-sell. Segment players, test promotions, analyze campaign performance, and collaborate with cross-functional teams to improve engagement and lifetime value.

Lead CRM strategy for a LATAM market, owning the full player lifecycle (onboarding, retention, reactivation, VIP). Implement advanced behavioral and financial segmentation, manage multi-channel communications, optimize KPIs (LTV, ARPU, retention, churn, NGR), build and lead the CRM team, and collaborate with BI, Marketing, Product, VIP teams and external partners.

Analyze and reconcile cash flow and payment data, prepare daily/weekly/monthly operational reports, communicate with payment providers and ops teams on settlements, ensure accuracy of turnovers, costs and balances, handle ad-hoc finance requests, and manage large financial datasets across markets and providers.