Jobs at Growe Talents

Own SEO performance across multiple satellite sites and GEOs: build and scale sites, run technical SEO (indexing, redirects, speed, structured data), develop link-building and content strategies, perform keyword and competitor research, use AI to automate SEO workflows, and collaborate with writers to drive traffic and conversions.

Manage and maintain relationships with VIP/high-value clients as their main point of contact. Provide personalized service, monitor activity and KPIs, identify upsell/cross-sell opportunities, handle escalations, coordinate with internal teams, and develop retention and revenue-growth strategies while staying current on products, promotions, and market trends.

Provide end-to-end HR support across the employee lifecycle including onboarding, performance management, employee engagement, HR analytics, process improvement, and offboarding. Partner with managers to implement performance practices, ensure compliance with Tanzanian employment law, maintain accurate employee records, and coordinate employment documentation and terminations.

Supervise daily customer support operations for an iGaming platform: monitor and coach agents, manage escalations and ticket queues, review interactions for quality and compliance, track KPIs, lead improvement projects, manage timelines and deliverables, and report operational performance to senior management.

Provide Spanish-language customer support via live chat and ticketing, troubleshoot and resolve issues, document cases, collaborate with internal teams to identify trends, and maintain high service standards in a high-volume digital gaming environment.

Monitor and evaluate customer support chats and emails for policy compliance; document feedback; analyze quality metrics; produce reports and action plans; collaborate with support teams to improve processes and agent performance.

Manage brand social accounts (Instagram, YouTube, Telegram, WhatsApp), create platform-specific content and captions, schedule using social tools, analyze performance with native analytics, support Meta Ads campaigns, engage followers, and deliver weekly performance reports with insights.

Design, launch, and optimize gamification mechanics, campaigns, tournaments, missions, and loyalty programs to boost player engagement, retention, and lifetime value. Analyze player behavior and KPIs, collaborate with CRM, Product, BI and Marketing, monitor market trends, and prepare performance reports with recommendations.

Develop backend services using C#/.NET, design and maintain microservices and event-driven systems, implement async messaging (Kafka), optimize relational databases, apply EF ORM, implement auth (OAuth2/OpenID), write unit/integration tests, and ensure production reliability, performance, and observability while coordinating cross-team work.

Lead VIP brand strategy for LATAM: develop localized gifting, communications, events and influencer partnerships; coordinate with CRM, design, social, legal and agencies; manage budgets, metrics and post-campaign reporting; ensure cohesive brand experience across touchpoints.

Coordinate cross-functional teams (Marketing, CRM, Product) to keep priorities visible and on track. Own meeting rhythms, planning, retrospectives, and follow-ups. Improve processes across brands, enhance Jira adoption (workflows, dashboards), and automate routine reporting and communications using AI and no-code tools. Translate external consultants' recommendations into practical team solutions.

Provide high-quality customer support via live chat and email for iGaming customers. Handle account verification, deposits, withdrawals, platform navigation, and daily inquiries independently. Escalate complex issues to relevant teams, promote relevant bonuses/offers when appropriate, and meet individual and team performance goals while working 12-hour shifts (2/2 schedule) with occasional night shifts.

Design, build, and maintain scalable ELT data pipelines with Airflow; develop dbt data models and tests; optimize Athena tables/queries and data workflows; provision infrastructure with Terraform; ensure data quality and reliability; collaborate with Analytics, BI, and Engineering; troubleshoot pipeline and data quality issues.

Own VIP CRM strategy for Casino and Sports customers: plan monthly VIP calendars, manage revenue and bonus budgets, optimize VIP lifecycle journeys, execute and optimize upsell/retention/reactivation campaigns across email, SMS, push and in-app, align automated flows with account managers, track KPIs (retention, ARPU, LTV, churn), analyze campaign conversion and communication metrics, and run A/B and multivariate tests to improve ROI.

Design promotional creatives (banners, landing pages), launch and brand materials (email, push, social), adapt visuals for web and mobile, collaborate with marketing and product, maintain brand consistency, and use Figma, Adobe tools and AI image/prompt tools to accelerate design production.

Lead development and execution of VIP strategy to grow revenue and retention. Analyze player behavior to identify upsell/cross-sell opportunities, oversee VIP acquisition and relationship management, lead VIP teams, collaborate with cross-functional partners, manage budget, report KPIs to senior management, and ensure regulatory and responsible gaming compliance.

Plan and execute multi-channel CRM promotion campaigns for casino and sports players; analyze campaign performance using key iGaming KPIs; customize communications across email, SMS, push, popup; coordinate content and design; prioritize operational tasks to meet deadlines.

Lead end-to-end product development for LATAM gaming products, own product performance and UX, run A/B tests, analyze user behavior and metrics, define backlog and roadmap, and collaborate with gamification, CRM, marketing, and content teams.

Lead and scale an affiliate program: recruit, onboard, and coach affiliate managers; define regional growth strategies; manage commercial terms and fraud mitigation; own affiliate P&L and ROI/retention analysis; collaborate with Product, Marketing, and Finance to support brand and event strategy.

Provide international corporate and regulatory legal support across jurisdictions: draft, negotiate, and review contracts (MSAs, SLAs, licensing, NDAs), T&C and privacy policies; coordinate external counsel; support operational teams on corporate, IP, and compliance matters; maintain company and contract registers.