Jobs at Growe Talents

Monitor CRM and promotional activities for risk, review campaign mechanics, analyze user behavior and anomalies, investigate risk cases, and prepare findings and recommendations. Use Excel, BI reports, and internal data to support daily analysis. Collaborate with CRM, Affiliate, and other teams to resolve issues, improve processes, and review risk procedures.

Analyzes marketing and CRM data to define metrics, identify performance opportunities, maintain data quality, and support cross-functional decision-making. Builds Tableau dashboards, evaluates marketing channel effectiveness, develops automated reporting, and recommends optimization strategies. Requires advanced SQL, statistical analysis, attribution knowledge, and experience with marketing analytics. Collaborates with Marketing, Finance, and Product while working independently.

Upload and verify payment system operations in the accounting system, record related income and costs, ensure management analytics accuracy, support management reporting, and help optimize accounting processes. The role requires accounting experience, financial or economics education, strong Excel and accounting-system skills, analytical ability, organization, and independent deadline management.

Owns CRM communication quality and performance across email, SMS, WhatsApp, Telegram, and other channels. Responsibilities include sender-domain setup, deliverability, provider integrations, HTML/CSS templates, segmentation, journeys, A/B testing, analytics, suppression management, and campaign optimization. The role partners with Product and IT, evaluates ESP and SMS providers, and uses AI for copy, localization, analysis, and communication workflows.

Monitors affiliate and sales managers’ partner communications across Telegram, Skype, and email. Reviews tone, accuracy, compliance, response times, and SLA adherence; identifies risks and escalates critical cases. Provides constructive feedback, maintains communication standards and error records, prepares quality reports, and supports process improvements. The role requires strong written English, objectivity, responsibility, stress resilience, and the ability to understand affiliate and iGaming operations.

Manage payment providers from commercial handover through onboarding and ongoing operations. Coordinate KYC, documentation, contracts, approvals, and cross-functional communication with Legal, Finance, and Business Development. Maintain partner relationships, handle operational requests, and support payment issue resolution involving reconciliation, settlements, exchange rates, and provider communications. Develop expertise in LATAM payment markets and methods while independently prioritizing multiple tasks.

Create visual assets and creative concepts for social media, advertising, presentations, exhibitions, conferences, and branded merchandise. Use AI tools to generate and iterate images and videos, then refine outputs in graphic editors. Maintain brand consistency, apply strong design principles, and collaborate with marketing, content, and cross-functional teams while managing multiple priorities and deadlines.

Lead end-to-end product development for LATAM gaming products, own product performance and UX, run A/B tests, analyze user behavior and metrics, define backlog and roadmap, and collaborate with gamification, CRM, marketing, and content teams.

Provide international corporate and regulatory legal support across jurisdictions: draft, negotiate, and review contracts (MSAs, SLAs, licensing, NDAs), T&C and privacy policies; coordinate external counsel; support operational teams on corporate, IP, and compliance matters; maintain company and contract registers.

Conduct manual testing of web applications and new features across frontend and backend systems. Create and maintain test documentation, perform functional and regression testing, identify and track defects, verify fixes, and validate releases. Collaborate with development and product teams, analyze requirements, test REST APIs and databases, and provide quality improvement feedback within Agile environments.

Set marketing strategy and positioning; manage brand, content, digital marketing, campaigns, partnerships, and budget; drive customer acquisition and revenue growth; lead the marketing team; launch and localize brands across Latin America; and track pipeline, conversion, ROI, and other performance metrics.

Provide end-to-end HR support across the employee lifecycle including onboarding, performance management, employee engagement, HR analytics, process improvement, and offboarding. Partner with managers to implement performance practices, ensure compliance with Tanzanian employment law, maintain accurate employee records, and coordinate employment documentation and terminations.

Supervise daily customer support operations for an iGaming platform: monitor and coach agents, manage escalations and ticket queues, review interactions for quality and compliance, track KPIs, lead improvement projects, manage timelines and deliverables, and report operational performance to senior management.

Provide Spanish-language customer support via live chat and ticketing, troubleshoot and resolve issues, document cases, collaborate with internal teams to identify trends, and maintain high service standards in a high-volume digital gaming environment.

Monitor and evaluate customer support chats and emails for policy compliance; document feedback; analyze quality metrics; produce reports and action plans; collaborate with support teams to improve processes and agent performance.

Develop backend services using C#/.NET, design and maintain microservices and event-driven systems, implement async messaging (Kafka), optimize relational databases, apply EF ORM, implement auth (OAuth2/OpenID), write unit/integration tests, and ensure production reliability, performance, and observability while coordinating cross-team work.

Coordinate cross-functional teams (Marketing, CRM, Product) to keep priorities visible and on track. Own meeting rhythms, planning, retrospectives, and follow-ups. Improve processes across brands, enhance Jira adoption (workflows, dashboards), and automate routine reporting and communications using AI and no-code tools. Translate external consultants' recommendations into practical team solutions.

Own VIP CRM strategy for Casino and Sports customers: plan monthly VIP calendars, manage revenue and bonus budgets, optimize VIP lifecycle journeys, execute and optimize upsell/retention/reactivation campaigns across email, SMS, push and in-app, align automated flows with account managers, track KPIs (retention, ARPU, LTV, churn), analyze campaign conversion and communication metrics, and run A/B and multivariate tests to improve ROI.