Teams at Grow Therapy

Own and grow enterprise physician partnerships across primary care groups, health systems, MSOs, and virtual care organizations. Prospect, manage quota-carrying sales cycles, develop account plans, activate referrals, expand accounts, and establish repeat referral workflows. Use CRM and healthcare data to prioritize opportunities, forecast performance, and improve adoption. Build relationships with clinicians, practice staff, and executives while collaborating cross-functionally on scalable sales and activation strategies.

Conduct empathetic live conversations with clients who canceled, missed appointments, or disengaged from care. Help clients rebook, rematch with providers, understand platform tools, and navigate payor-specific programs. Document interactions for handoffs, collaborate with clinical and operations teams, resolve escalations, identify engagement barriers, and contribute to improvements in the client care experience while meeting outreach and productivity goals.

Owns the Customer Operations knowledge lifecycle, creating and maintaining guides, SOPs, decision trees, job aids, macros, and Help Center content. Translates complex policies, product changes, compliance requirements, and workflows into actionable guidance. Partners with subject matter experts, Training, Quality, Product, and Operations leaders to validate content, manage updates, support launches, measure knowledge performance, and improve governance, findability, and AI-enabled knowledge retrieval.