Jobs at Group 1001

Lead DWX support operations including incident response, escalation management, service quality, and team performance. Build processes, metrics, and teams to deliver elite service, drive problem management to eliminate recurring incidents, partner with engineering and product to align support with roadmaps, and represent DWX to executives and stakeholders across L&A and financial services.

Provide in-house legal support focused on reinsurance: draft and negotiate reinsurance and collateral agreements, advise on regulatory compliance (U.S., Bermuda), support transactions, manage claims/disputes, and partner cross-functionally on corporate and insurance legal matters.

The Annuity Claims Manager leads the claims team, ensuring accurate processing of claims, compliance with regulations, and operational efficiency while fostering accountability and professional development.

Lead and coordinate multiple cross-functional engineering teams to deliver high-quality product features on time and within budget. Provide technical and people management, validate designs and compliance, define best practices, coordinate dependencies, collaborate with product and scrum teams, participate in release planning, and drive architecture, reliability, and scaling decisions.

Own the last mile for data and AI at Gainbridge: prioritize high-value problems, translate models into decision narratives, drive adoption into workflows, co-own delivery with engineering, and measure business outcomes.

The Workflow & Systems Engineer is responsible for optimizing workflows in Zendesk, implementing automation strategies, and driving process improvements through AI tools. This role serves as a liaison between business needs and technical teams, ensuring seamless operations and effective reporting.

The Senior Employee Relations Manager oversees compliance and employee relations issues, manages investigations, provides strategic coaching, advises on HR policies, and collaborates with various HR teams to ensure regulatory adherence.

Manage mailroom operations, oversee document routing, ensure compliance, improve processes, manage budgets, and lead multi-functional teams.

Review and process death claim transactions for annuity contracts, support annuity in-force transactions, communicate with beneficiaries/agents/clients, process payments, generate confirmations, and assist on special projects while maintaining product and regulatory knowledge.

Drive annuity sales growth across an assigned Indiana/Southern Illinois territory by building advisor relationships, executing annual sales plans, leveraging CRM and marketing resources, conducting presentations and meetings, qualifying leads, forecasting, and traveling ~50% to support bank and broker-dealer channels.

Lead creation of a customer resolution and escalation function: hire and manage resolution coordinators, build tracking and dashboarding for trends and root causes, drive SLA and first-contact resolution improvements, run outbound service recovery campaigns, partner with contact center, ops and technology teams, and present recommendations to senior leaders to improve customer experience.

The Analyst will support strategic initiatives by conducting research, managing projects, assisting leadership in relationships, and preparing presentations and reports.

The Paralegal will assist the legal team with board meeting prep, corporate governance, legal filings, and ensuring regulatory compliance. Responsibilities include managing corporate minutes, drafting documents, conducting research, and supporting mergers and acquisitions.

The Internal Wholesaler supports sales initiatives by marketing Delaware Life products, developing relationships, providing sales support, and documenting activities in the CRM system.

The ERM Intern will assist in risk assessments, research on emerging risks, and contribute to risk management frameworks while supporting cross-departmental collaboration.

The Director of Quantitative Analysis will develop and oversee models for risk management and optimal capital allocation, supervise analytical services, and manage a quantitative team while conducting research and analyses for business growth.

As a Customer Experience Associate, you will engage with customers through various communication channels, process annuity applications, maintain records, and strive to exceed performance goals while demonstrating exceptional customer service skills.

The Inbound Sales Representative supports advisors with product inquiries, generates sales illustrations, resolves client issues, and documents activities in Salesforce while maintaining relationships with clients and internal teams.

As a Senior Network Reliability Engineer, you will enhance network reliability through SRE principles, coding, automation, incident response, and collaboration with teams to drive efficiencies and foster a culture of excellence.

As a Staff ML Engineer, you'll enhance MLOps infrastructure for ML production, focusing on model serving, pipelines, and integration with the AWS ecosystem while mentoring senior engineers.