Supervisor, 1035 Transfers

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Job Summary:

The Supervisor, New Business, 1035 Transfers position will be responsible for overseeing the management and coordination of the operations function in support of the administration of annuity policies. This position will develop, execute, and manage the operational needs for the business. The position will lead the New Business 1035 Transfers operations team, identify strategic operational needs, and partner with internal and external resources to execute and manage the policy administration function. This role will be closely managing the daily operations of business and providing strategic guidance to enhance the department's efficiency and effectiveness.

Main Accountabilities:

• Manages staff responsible for reviewing new business applications, processing incoming 1035 transfers and other ancillary functions that support policy issuance. 
• Coaches and develops staff, evaluates performance, conducts performance reviews, maintains accurate records, ensures department and company practices and procedures are followed, and assists with the hiring process. 
• Motivates staff to continuously provide the highest level of service to customers within service delivery standards for accuracy, timeliness and productivity.
• Investigates the need for new processes, updates to current procedures, reorganization of work, and updates to training programs . Implements changes based off the findings from investigations as applicable.
• Recommends system modifications and enhancements and is involved in software testing and development for new or enhanced applications.
• Identify, develop and mentor a team of operations professionals to service new annuity products written by Delaware Life Insurance Company.
• Implement processes and procedures to ensure the effective execution of 1035 Transfer requests including transfer request package processing, follow up status calls, inter departmental communication, and Transfer Not In Good Order (NIGO) communication.
• Support policy deployment in customer satisfaction, on-time delivery, and on-site performance measures.
• Coordinate and partner with internal Legal and Compliance team members to ensure all applicable regulatory requirements are identified and compliant.
• Participates in multi-department ad-hoc committees regarding product and system developments and administration, new product implementation, administrative changes to contracts, special promotions and customer notices or announcements.
• Provide daily management and leadership for the team through effective communications, coaching, training, development, and accountability.
• Develop and proactively manage standard service metrics.
• Monitor metrics and report results to senior leaders within the organization, along with identifying operational efficiencies and changes that can be implemented.
• Ensure the development of materials and facilitation of training occurs for new and existing staff members.
• Assists with and provides backup for work teams depending upon volume of incoming and outstanding transactions.

Qualifications:

• Bachelor’s degree in a related field, required. An advanced level degree a plus.
• 5+ years relevant operations experience and management experience, preferred. Tenured experience in financial services, insurance experience, and annuity experience is preferred.
• Creative thinker who can work independently in a fast-paced organization.
• Any of the following certifications are a plus: Series 26, Series 6, Series 63, and Series 7.
• Experience leading and motivating an operations team/function and influencing others outside of direct reporting relationships.
• Proven ability to communicate effectively.
• Strong problem solving, negotiation, and leadership skills.
• Individual is results oriented.

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company’s Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company’s 401K plan, with matching contributions by the Company. 

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