Teams at Granted

Analyze medical bills and healthcare cases to identify savings opportunities, improve bill-checking AI, and shape product strategy. Serve as an escalation point for complex cases, translate patterns into playbooks and product requirements, support healthcare advocate training, and ensure new features are adopted effectively. The role combines healthcare billing expertise, case analysis, product partnership, advocacy quality, and operational process improvement.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

As Agent Product Manager, you'll lead product strategy for automation in healthcare advocacy, collaborating with cross-functional teams to enhance user experience and drive efficiency in complex workflows.