Jobs at Graham Holdings Company

Manages Kaplan’s web marketing projects from planning through delivery, including resource allocation, timelines, task assignment, stakeholder communication, risk mitigation, and quality control. Uses Asana and Jira to manage backlogs, sprints, documentation, and cross-platform tracking. Collaborates with marketing, web, technical, and subject matter experts to gather requirements and coordinate implementation. The role also applies knowledge of web architecture, release cycles, SEO, A/B testing, Agile methods, CMS platforms, and developer workflows.

Support admissions, bookings, and customer service for international study abroad students, agencies, and groups. Responsibilities include verifying pre-arrival documents, maintaining student records, confirming bookings, checking programme availability, issuing invoices, following up on payments, and responding to enquiries. The role requires collaboration with Sales, Student Support, Operations, Academic, and Customer Care teams while delivering accurate, professional service.

Design, develop, and maintain scalable full-stack web applications, backend services, APIs, microservices, and responsive front-end solutions. Deploy and manage applications on AWS, contribute to architecture decisions, document technical solutions, conduct code reviews, troubleshoot across the technology stack, and collaborate with QA, DevOps, and product teams. Requires MuleSoft Anypoint Platform integration experience using REST, SOAP, and event-driven patterns.

Generates and qualifies B2B2C sales leads through outbound calls, email campaigns, webinars, conferences, and presentations. Manages Salesforce lead tracking, lifecycle stages, campaign attribution, and mass-email outreach. Supports private client enrollment, cohort kickoffs, account initiatives, and wealth management education products while collaborating with Sales, Marketing, and student support teams.

Develop and edit practice and exam-style questions and study materials for FE/PE/SE exams across engineering disciplines. Perform technical and quality reviews, correct errata, contribute study plans, and communicate with Kaplan teams and contractors to meet project deadlines.

Create Navy advancement exam study materials by reviewing provided source content and producing technical English study items in an employer web portal. Submit work for approval, revise as required, and deliver a minimum of seven hours of content creation weekly while following defined writing standards and using online tools.

Provide technical support for Power Apps, Power Automate, and Power BI; enable citizen developers; operate and maintain the Power Platform CoE toolkit; enforce governance and compliance; create documentation and deliver short trainings; collaborate with UK teams and apply platform updates to improve solutions.

Lead Oracle Fusion implementation and support across Financials and Supply Chain: gather requirements, configure, test, deploy, write functional/technical specs, troubleshoot, train users, manage patching and vendor support, and assist month-end close.

Design, develop, and maintain Salesforce Education Cloud solutions (Apex, LWC, Flows, Platform Events). Integrate Salesforce with external systems (APIs, MuleSoft), support data backup/masking, troubleshoot and optimize performance, participate in code reviews, documentation, and release management, and explore AI-driven enhancements for student engagement and automation.

Create technical study materials for U.S. Air Force service members using an employer web portal. Review provided materials, write clear technical English following style guidelines, submit work for approval and revisions, and produce a minimum of 20 hours/week. Provide subject-matter expertise from extensive AFSC experience and accept editorial feedback.

Manage a mid-tier portfolio to drive retention and revenue growth through strategic account planning, renewals, upsell/cross-sell initiatives, and proactive relationship management. Partner closely with sales and cross-functional teams, monitor account health using CRM/LMS and survey data, identify risks and opportunities, and deliver regular reporting and engagement plans to optimize customer satisfaction and forecast accuracy.

Design, develop, maintain, and support complex software applications. Lead architecture decisions, manage releases, ensure test coverage, provide production support, mentor engineers, and collaborate cross-functionally to improve security and performance.