Jobs at Google Operations Center

Design and build automation solutions while coordinating with engineering teams. Lead business efficiency through automation initiatives and track outcomes.

As a Digital Media Senior Associate, you will provide support for Google Ads and Analytics, troubleshoot client issues, and ensure ad product performance.

Design, build, and lead automation frameworks and tools to automate processes across geographies. Execute end-to-end automation solutions, track initiatives to closure, and quantify business value while coordinating with engineering teams and stakeholders.

The Media Implementation Senior Associate manages advertising needs for global brands, collaborating with teams to create and modify ads, providing customer service, and ensuring quality in campaign implementation.

Work with marketing stakeholders to define audiences, build segmentation and suppression lists, manage lead scoring/routing, ensure CRM data integrity, create dashboards and ad-hoc reports, and communicate campaign performance to optimize email activation campaigns.

As a Digital Media Senior Associate, you will troubleshoot and resolve issues in online advertising, provide product support, and educate customers on product usage while coordinating with cross-functional teams to enhance customer satisfaction.

The Digital Media Senior Associate provides excellent customer support for ad products, troubleshooting issues and ensuring satisfaction for clients using Google's advertising platforms.

Serve as the subject-matter expert for data supporting email marketing campaigns: build and maintain data pipelines, create and validate audience segments via SQL, monitor campaign health, produce dashboards and reports, collaborate on experiment setup, and communicate data-driven insights to stakeholders.

Provide advertiser-facing support for Google ad products (AdWords/Google Ads) and Google Analytics. Troubleshoot campaign performance issues via email, chat, and phone; escalate appropriately; liaise with internal teams; analyze data to identify trends and improvement opportunities; meet quality and productivity metrics while maintaining professional customer interactions.

Provide advertiser-facing support for Google ad products (AdWords/Google Ads, Analytics): troubleshoot campaign performance, escalate issues, liaise with teams, maintain quality metrics, identify trends and suggest improvements.

Conduct contract quality assurance audits, verify adherence to Google policies and GPO standards, document findings in audit platform, analyze trends via Quality Dashboard, flag risks and discrepancies, provide feedback to stakeholders, and recommend process or contract improvements.

The Tech Process Specialist manages incoming support requests, maintains ticket board hygiene, triages inquiries, and ensures service consistency by resolving technical queries at first contact while following SOPs and checklists.

Provide frontline support for Google Ads and Analytics customers via email, chat, and phone; troubleshoot issues, escalate appropriately, meet performance metrics, liaise with teams, and recommend process improvements.

Lead US marketing operations overseeing vertical pods (Cloud Activation, Ads, YouTube, Consumer Growth) to drive email and paid media strategy, cross-functional alignment, operational excellence, tooling governance, stakeholder management, program governance, and people leadership across global teams.

Support 24x7 contact center operations by monitoring queues, ensuring schedule adherence, escalating service-impacting issues, and performing root-cause and post-mortem analyses. Produce metrics, reports, and staffing recommendations to improve service levels. Coordinate assignments, incident communications, case scrubbing, and stakeholder updates to maintain operational efficiency.

The role involves designing, developing, and executing email campaigns. This includes collaborating with teams, coding emails, and optimizing campaign performance through testing and analysis.

Manage a regional marketing program management team to intake, scope, and deliver email marketing campaigns. Oversee production workflows, resource allocation, stakeholder relationships, process improvements, automation opportunities, reporting, and team performance coaching, hiring, and enablement to meet SLAs and drive operational efficiency.

The Program Management Senior Specialist at Google Operations Center manages email marketing campaigns, ensuring strategic alignment and effective execution, partnering with multiple teams to meet project goals.

The Process Excellence Senior Specialist leads improvement initiatives, focusing on customer experience and optimizing service standards through Lean Six Sigma methodologies, while managing projects and stakeholder relationships.

The role involves managing data for email marketing campaigns, creating audiences using SQL, collaborating with analytics teams, and communicating insights to stakeholders.