Jobs at Google Operations Center

Provide expert, end-to-end support for platinum advertisers, agencies, internal clients, and sales teams using Google Ads, Search, Performance Max, and Analytics. Troubleshoot complex campaign setup and performance issues, collaborate across support and product teams, manage escalations, maintain customer satisfaction and productivity metrics, and identify process or product improvements. The role requires strong reasoning, communication, domain knowledge, and familiarity with JavaScript, browser logs, HTML, and SQL.

Design and build automation solutions while coordinating with engineering teams. Lead business efficiency through automation initiatives and track outcomes.

Leads global process excellence, service quality, customer experience, and organizational transformation initiatives. Designs and optimizes current- and future-state processes using value stream and journey mapping, establishes performance standards, and drives continuous improvement. Acts as an internal consultant and partners with executives and cross-functional teams to deliver strategic change. Manages and develops a team, builds continuous improvement capabilities, and applies Lean methodologies, data analysis, and benchmarking to improve productivity and business outcomes.

Serve as the subject-matter expert for data supporting email marketing campaigns: build and maintain data pipelines, create and validate audience segments via SQL, monitor campaign health, produce dashboards and reports, collaborate on experiment setup, and communicate data-driven insights to stakeholders.

Leads Ads Campaign Operations workflow management across multiple marketing pods and global teams. Oversees managers, campaign execution, operational excellence, process transformation, tool governance, performance metrics, roadmaps, OKRs, and executive stakeholder relationships. Drives email marketing operations, cross-channel programs, productivity, quality, customer experience, SLA performance, and revenue growth while coaching leaders and managing escalations.

The Process Excellence Senior Specialist leads improvement initiatives, focusing on customer experience and optimizing service standards through Lean Six Sigma methodologies, while managing projects and stakeholder relationships.

Design, scale, and operate enterprise data solutions. Collaborate on architecture and onboarding, build high-performance ETL/ELT pipelines, implement observability and automated incident management, deliver dashboards and BI, and assume orchestration ownership while ensuring performance tuning and global compliance.

Partner with YouTube Marketing stakeholders and offshore production to intake campaigns, gather assets, coordinate handoffs, review final builds, troubleshoot escalations, and support marketing automation improvements to deliver quality marketing programs within SLAs.

Lead end-to-end execution of email marketing programs: campaign/project management, MarTech coordination, A/B testing, landing page development, reporting against KPIs/SLAs, and training/ best-practice communication across global teams to drive leads and revenue.

The role involves managing data for email marketing campaigns, creating audiences using SQL, collaborating with analytics teams, and communicating insights to stakeholders.

Provide high-touch external support for Google advertising products (Apps/App campaigns, AdWords/Google Ads, Analytics). Troubleshoot campaign serving, performance, remarketing, and deeplink issues via email, chat, and phone; escalate when needed; maintain performance metrics; liaise with internal teams and identify trends to improve products and customer outcomes.

Provide troubleshooting and support for Google Ads and Analytics products to advertisers and account managers. Coordinate cross-functional teams, educate customers on product use and best practices, analyze campaign performance, escalate technical issues, and maintain performance metrics and customer satisfaction.

Provide troubleshooting and support for Google Ads and Analytics products via email, chat, and phone; coordinate with product, engineering, and sales teams; educate customers on product usage and best practices; monitor performance metrics and escalate issues; analyze trends and suggest process improvements to maximize customer satisfaction.

The Digital Media Senior Associate provides technical support for Google advertising products, resolves customer issues through various channels, and contributes to process improvements while maintaining performance metrics and a positive team environment.

Design, build, and lead automation frameworks and tools to automate processes across geographies. Execute end-to-end automation solutions, track initiatives to closure, and quantify business value while coordinating with engineering teams and stakeholders.

The Media Implementation Senior Associate manages advertising needs for global brands, collaborating with teams to create and modify ads, providing customer service, and ensuring quality in campaign implementation.

Work with marketing stakeholders to define audiences, build segmentation and suppression lists, manage lead scoring/routing, ensure CRM data integrity, create dashboards and ad-hoc reports, and communicate campaign performance to optimize email activation campaigns.

The Digital Media Senior Associate provides excellent customer support for ad products, troubleshooting issues and ensuring satisfaction for clients using Google's advertising platforms.

Provide advertiser-facing support for Google ad products (AdWords/Google Ads) and Google Analytics. Troubleshoot campaign performance issues via email, chat, and phone; escalate appropriately; liaise with internal teams; analyze data to identify trends and improvement opportunities; meet quality and productivity metrics while maintaining professional customer interactions.

Provide advertiser-facing support for Google ad products (AdWords/Google Ads, Analytics): troubleshoot campaign performance, escalate issues, liaise with teams, maintain quality metrics, identify trends and suggest improvements.