Google Operations Center

Dublin, Dublin, IRL
5,781 Total Employees
Year Founded: 2019

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Jobs at Google Operations Center
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2 Days AgoSaved
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The Program Management Specialist coordinates between YouTube Marketing and the offshore production team, ensuring project requirements are met and deadlines adhered to, while supporting marketing campaigns and troubleshooting issues.
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Serve as the primary liaison between media stakeholders and production: translate briefs into specs, manage production workflows, localization/validation, change requests, tracking, and post-campaign reporting to ensure timely, high-quality email marketing campaigns.
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The Program Management Specialist manages global email marketing campaigns, ensuring accurate setup and timely deployment, optimizing performance, and mentoring junior team members.
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The role involves leading a team of Project Managers, overseeing global email marketing operations, strategic planning, and stakeholder management to ensure campaign effectiveness and team performance.
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Manage sourcing, contracting, and vendor lifecycle for research subscriptions. Negotiate contracts, monitor budgets and usage, conduct market research, analyze data for cost-savings, and report procurement activities to stakeholders.
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Create short- and long-term forecasting and capacity plans for GOC pods; analyze contact volumes, productivity, shrinkage, and staffing needs; manage rosters and capacity files; coordinate with stakeholders on forecasts, scheduling, overtime, and workforce movements to optimize service delivery.
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The Process Excellence Senior Specialist leads improvement initiatives, focusing on customer experience and optimizing service standards through Lean Six Sigma methodologies, while managing projects and stakeholder relationships.
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Analyze invalid ad traffic to identify and prevent fraud while communicating findings effectively to stakeholders. Requires critical thinking and SQL knowledge.
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Coordinate with marketing teams and offshore production to deliver quality marketing programs, manage project timelines, and resolve issues effectively.
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Provide customer support for advertising products like AdWords and Google Analytics, troubleshoot issues, and maintain communication with clients.
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As a Digital Media Senior Associate, you'll troubleshoot issues, provide product support, educate customers, and coordinate with various teams to ensure customer satisfaction and ad performance.
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As a Tech Process Senior Associate, you'll manage ticket support for GNP/Gamma platforms, ensuring queries are resolved efficiently and service remains consistent while adhering to standard procedures.
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The role involves developing data infrastructure, creating visualization solutions, and acting as a liaison between business teams and engineering for data products.