Jobs at Google Operations Center

Manage end-to-end non-technical recruitment for a designated business unit, including sourcing, screening, interviews, assessments, hiring recommendations, candidate communications, onboarding, and recruitment data tracking. The role builds talent pipelines, partners with senior stakeholders, supports hiring goals, and applies recruitment best practices across the Mexican talent market.

Manages end-to-end technical recruiting for a designated business unit, including sourcing, screening, assessments, interviews, hiring recommendations, candidate communications, onboarding, and recruitment operations tracking. Builds technology talent pipelines, advises stakeholders, analyzes hiring data, and stays current on technical recruiting trends. Requires bilingual English and Spanish communication, stakeholder influence, project management, negotiation, and knowledge of Mexico’s technology talent market.

Maintain SQL codebases and revenue dashboards, develop dashboard features and anomaly detection, validate reporting environments, analyze marketing performance, and present quantitative insights and business recommendations to stakeholders. Automate reports, interpret Google data structures and metrics, and support campaign measurement through scalable visual analytics.

Provide frontline support for Google Ads and Analytics customers via email, chat, and phone; troubleshoot issues, escalate appropriately, meet performance metrics, liaise with teams, and recommend process improvements.

Leads a team of digital marketing specialists responsible for planning, executing, testing, and optimizing Google Ads campaigns. Oversees performance against service levels, reporting, stakeholder communication, workflow improvements, hiring, onboarding, coaching, training, and employee development. Partners with cross-functional and external teams to improve campaign effectiveness, engagement, conversions, revenue, and operational efficiency.

The role involves managing data for email marketing campaigns, creating audiences using SQL, collaborating with analytics teams, and communicating insights to stakeholders.

Own end-to-end UX design for enterprise platforms and AI workflows, including wireframes, prototypes, user flows, interaction design, and engineering handoffs. Lead design strategy, establish feedback loops, translate complex technical capabilities into intuitive interfaces, and align product, engineering, operations, and executive stakeholders. Maintain premium design standards across global sites while guiding complex design initiatives and supporting AI-driven productivity tools.

Provides advanced technical resolution for Google Ads products, serving as the final escalation point for complex customer and support issues. Owns bug reporting, root-cause analysis, knowledge architecture, beta launch support, training, and collaboration with Engineering, Product, and Centers of Excellence. Analyzes performance data, validates AI-assisted support outputs, develops troubleshooting content, and drives product and process improvements across global support teams and partners.

Lead UI/UX platform maintenance across Google Operations Center enterprise tools and AI platforms. Manage rapid UI enhancements, operational design updates, bug fixes, and workflow improvements while protecting core engineering sprints. Maintain and enforce design system standards, develop reusable UI assets and documentation, and incorporate regional operations feedback into refined components. The role requires cross-functional stakeholder engagement and extensive experience managing enterprise design systems and component libraries.

Leads global process excellence, service quality, customer experience, and organizational transformation initiatives. Designs and optimizes current- and future-state processes using value stream and journey mapping, establishes performance standards, and drives continuous improvement. Acts as an internal consultant and partners with executives and cross-functional teams to deliver strategic change. Manages and develops a team, builds continuous improvement capabilities, and applies Lean methodologies, data analysis, and benchmarking to improve productivity and business outcomes.

Design, build, and lead automation frameworks and tools to automate processes across geographies. Execute end-to-end automation solutions, track initiatives to closure, and quantify business value while coordinating with engineering teams and stakeholders.

Provide advertiser-facing support for Google ad products (AdWords/Google Ads) and Google Analytics. Troubleshoot campaign performance issues via email, chat, and phone; escalate appropriately; liaise with internal teams; analyze data to identify trends and improvement opportunities; meet quality and productivity metrics while maintaining professional customer interactions.

Provides advanced technical support for Google Ads products, serving as the final escalation point for complex customer and frontline issues. Responsibilities include root-cause analysis, bug reporting, engineering liaison work, knowledge management, product launch support, training, AI support-tool validation, and data-driven process improvement. The role also collaborates with Product, Engineering, and Center of Excellence teams to improve products and empower global support organizations.

Serves as the final escalation point for complex Google Ads technical support issues. Responsibilities include troubleshooting, root-cause analysis, bug reporting, knowledge architecture, beta product launch support, training, stakeholder collaboration, AI support-tool validation, and data-driven recommendations. The role partners with Engineering, Product, CoE, frontline support, and Sales teams to improve customer outcomes, resolve systemic issues, and strengthen global support capabilities.

Serves as the final escalation point for complex Google Ads technical support issues. Responsibilities include troubleshooting, root-cause analysis, bug reporting, engineering liaison work, knowledge management, product-launch support, training, AI support-tool validation, data analysis, and stakeholder collaboration. The role improves support processes and product experiences across global frontline and partner teams.

Serves as the final escalation point for complex Google Ads technical support issues. Partners with Engineering, Product, and Centers of Excellence on bug management, root-cause analysis, product launches, knowledge architecture, and process improvements. Develops troubleshooting content, delivers training and certification programs, analyzes support data, manages Agent Assist pilots, and mentors frontline specialists while resolving high-priority customer and sales escalations.

The Digital Media Senior Associate provides excellent customer support for ad products, troubleshooting issues and ensuring satisfaction for clients using Google's advertising platforms.

The Tech Process Specialist manages incoming support requests, maintains ticket board hygiene, triages inquiries, and ensures service consistency by resolving technical queries at first contact while following SOPs and checklists.

Provide advertiser-facing support for Google ad products (AdWords/Google Ads, Analytics): troubleshoot campaign performance, escalate issues, liaise with teams, maintain quality metrics, identify trends and suggest improvements.

Manage deal desk processes, including creating accounts, quotes, and order forms; maintaining contracts; validating billing setups; updating billing profiles and revenue mappings; and communicating with account and partner managers. The role requires contract drafting, document review, integrity checks, precise editing, and issue resolution across standard and non-standard requests while meeting time-sensitive deadlines.