Jobs at Google Operations Center

Serves as the final escalation point for complex Google Ads technical support issues. Responsibilities include troubleshooting, root-cause analysis, bug reporting, knowledge architecture, beta product launch support, training, stakeholder collaboration, AI support-tool validation, and data-driven recommendations. The role partners with Engineering, Product, CoE, frontline support, and Sales teams to improve customer outcomes, resolve systemic issues, and strengthen global support capabilities.

Serves as the final escalation point for complex Google Ads technical support issues. Partners with Engineering, Product, and Centers of Excellence on bug management, root-cause analysis, product launches, knowledge architecture, and process improvements. Develops troubleshooting content, delivers training and certification programs, analyzes support data, manages Agent Assist pilots, and mentors frontline specialists while resolving high-priority customer and sales escalations.

Serves as the final escalation point for complex Google Ads technical support issues. Responsibilities include troubleshooting, root-cause analysis, bug reporting, engineering liaison work, knowledge management, product-launch support, training, AI support-tool validation, data analysis, and stakeholder collaboration. The role improves support processes and product experiences across global frontline and partner teams.

Provides advanced technical support for Google Ads products, serving as the final escalation point for complex customer and frontline issues. Responsibilities include root-cause analysis, bug reporting, engineering liaison work, knowledge management, product launch support, training, AI support-tool validation, and data-driven process improvement. The role also collaborates with Product, Engineering, and Center of Excellence teams to improve products and empower global support organizations.

Manage deal desk processes, including creating accounts, quotes, and order forms; maintaining contracts; validating billing setups; updating billing profiles and revenue mappings; and communicating with account and partner managers. The role requires contract drafting, document review, integrity checks, precise editing, and issue resolution across standard and non-standard requests while meeting time-sensitive deadlines.

Leads global process excellence, service quality, customer experience, and organizational transformation initiatives. Designs and optimizes current- and future-state processes using value stream and journey mapping, establishes performance standards, and drives continuous improvement. Acts as an internal consultant and partners with executives and cross-functional teams to deliver strategic change. Manages and develops a team, builds continuous improvement capabilities, and applies Lean methodologies, data analysis, and benchmarking to improve productivity and business outcomes.

Design, build, and lead automation frameworks and tools to automate processes across geographies. Execute end-to-end automation solutions, track initiatives to closure, and quantify business value while coordinating with engineering teams and stakeholders.

Provide advertiser-facing support for Google ad products (AdWords/Google Ads) and Google Analytics. Troubleshoot campaign performance issues via email, chat, and phone; escalate appropriately; liaise with internal teams; analyze data to identify trends and improvement opportunities; meet quality and productivity metrics while maintaining professional customer interactions.

Serves as the final escalation point for complex Google Ads technical issues, coordinating with Engineering, Product, frontline support, and sales. Owns bug reporting, root-cause analysis, knowledge management, beta product launches, training, and Agent Assist pilots. Analyzes performance data, develops support content, provides strategic product feedback, and mentors global support teams to improve customer outcomes and operational efficiency.

Provides advanced technical support for Google Ads products, serving as the final escalation point for complex customer and frontline issues. Owns bug reporting, root-cause analysis, knowledge management, product-launch support, training, and engineering collaboration. Analyzes performance data, supports Agent Assist pilots, develops troubleshooting content, and drives product and process improvements across global support and partner teams.

Supports business continuity and resilience planning through business impact analyses, continuity plans, plan testing, risk monitoring, incident triage, and response coordination. Serves as a communication lead by consolidating information, preparing leadership reports, and keeping stakeholders informed. Partners cross-functionally with operations, risk, security, privacy, legal, and engineering teams to improve organizational preparedness and response.

Provides external customer and account-manager support for Google advertising and analytics products. Troubleshoots campaign performance issues, escalates complex cases, interprets data, identifies trends, recommends process improvements, and maintains service-quality and productivity targets. The role requires strong communication, independent problem-solving, time management, and experience supporting online advertising products such as Google Ads and Google Analytics.

Leads strategic transformation and process excellence initiatives across global operations. Designs future-state operating models, improves customer experience, applies Lean Six Sigma and data analysis, identifies AI and automation opportunities, develops prototypes and MVPs, mitigates operational risks, benchmarks industry practices, and influences senior stakeholders. The role also mentors teams and drives large-scale innovation projects with measurable business impact.

The role involves managing data for email marketing campaigns, creating audiences using SQL, collaborating with analytics teams, and communicating insights to stakeholders.

Manage global onboarding programs and support talent development initiatives across a rapidly growing organization. Collaborate with Talent Acquisition, HR, Learning and Capability Development, and Operations teams to improve onboarding processes and employee experiences. Organize training content and enrollments in Workday Learning, support program delivery, and coach onboarding team members. The role requires project management, process improvement, cross-functional collaboration, strong organization, and schedule flexibility across time zones.

Serve as the subject-matter expert for data supporting email marketing campaigns: build and maintain data pipelines, create and validate audience segments via SQL, monitor campaign health, produce dashboards and reports, collaborate on experiment setup, and communicate data-driven insights to stakeholders.

Partner with YouTube Marketing stakeholders and offshore production to intake campaigns, gather assets, coordinate handoffs, review final builds, troubleshoot escalations, and support marketing automation improvements to deliver quality marketing programs within SLAs.

Leads a team of digital marketing specialists responsible for planning, executing, testing, and optimizing Google Ads campaigns. Oversees performance against service levels, reporting, stakeholder communication, workflow improvements, hiring, onboarding, coaching, training, and employee development. Partners with cross-functional and external teams to improve campaign effectiveness, engagement, conversions, revenue, and operational efficiency.

Work with marketing stakeholders to define audiences, build segmentation and suppression lists, manage lead scoring/routing, ensure CRM data integrity, create dashboards and ad-hoc reports, and communicate campaign performance to optimize email activation campaigns.

Manages digital marketing operations for one or more vertical pods, leading campaign specialists, analysts, and team leads. Oversees email and paid media campaign execution, queue management, SLAs, quality assurance, root-cause analysis, operational metrics, and process improvements. Partners with global APAC marketing teams and cross-functional process and automation groups to deliver scalable, high-quality marketing programs.