Jobs at Google Operations Center

Lead site-level process excellence and continuous improvement initiatives using LSS; drive customer experience and operational metrics, identify automation opportunities, coach teams, and liaise with stakeholders to deliver transformational value.

Manage end-to-end hiring for a business unit, ensuring positive candidate experience. Execute sourcing strategies, negotiate offers, analyze hiring data to inform recommendations, coordinate with hiring managers and stakeholders, and stay current on recruiting trends. Focus includes volume hiring within customer service/support ecosystems.

Conduct contract quality assurance audits, verify adherence to Google policies and GPO standards, document findings in audit platform, analyze trends via Quality Dashboard, flag risks and discrepancies, provide feedback to stakeholders, and recommend process or contract improvements.

Lead and manage an offshore digital production team to deliver global marketing programs on SLA. Own operational and business metrics, training on MarTech tools, process and SOP improvements, escalations and issue resolution, and support marketing automation tool improvement projects to meet business objectives.

Design, scale, and operate enterprise data solutions. Collaborate on architecture and onboarding, build high-performance ETL/ELT pipelines, implement observability and automated incident management, deliver dashboards and BI, and assume orchestration ownership while ensuring performance tuning and global compliance.

Serve as final escalation for complex Ads technical issues, own bug reporting lifecycle, design knowledge architecture and training, run RCA and data analysis, support beta launches and Agent Assist pilots, and liaise with Product and Engineering to improve product and support outcomes.

Serve as the final escalation for complex Ads technical issues, own bug reporting and root-cause analysis, design knowledge architecture for launches, train and upskill support teams, partner with Engineering/Product, validate AI-assisted outputs, and analyze data to drive product and process improvements.

The Digital Media Senior Associate provides technical support for Google advertising products, resolves customer issues through various channels, and contributes to process improvements while maintaining performance metrics and a positive team environment.

As a Digital Media Senior Associate, you will provide support for Google Ads and Analytics, troubleshoot client issues, and ensure ad product performance.

Design and build automation solutions while coordinating with engineering teams. Lead business efficiency through automation initiatives and track outcomes.

Provide support to advertisers on Google commerce products (AdWords, Analytics, Shopping); troubleshoot campaign issues, recommend improvements, manage high-revenue clients, liaise with internal teams, maintain performance metrics, and gather feedback to improve products.

The Program Management Manager will lead digital marketing campaigns, drive operational excellence, manage teams, analyze data, and communicate insights effectively across departments.

As a Digital Media Senior Associate, you will troubleshoot and resolve issues in online advertising, provide product support, and educate customers on product usage while coordinating with cross-functional teams to enhance customer satisfaction.

Design and maintain reliable data pipelines, architect ETL/ELT workflows, implement observability and incident automation, ensure data sovereignty and compliance, and collaborate with stakeholders for scalable data solutions.

The Program Management Senior Specialist at Google Operations Center manages email marketing campaigns, ensuring strategic alignment and effective execution, partnering with multiple teams to meet project goals.

Lead a team focused on automation solutions, oversee design and architecture of automation frameworks, identify automation opportunities, and manage programs to ensure business outcomes.

The Media Implementation Senior Associate manages YouTube advertising campaigns, coordinating communication between clients and internal teams, ensuring timely execution and quality control while resolving support requests efficiently.

The Media Implementation Senior Associate manages advertising needs for global brands, collaborating with teams to create and modify ads, providing customer service, and ensuring quality in campaign implementation.

The Digital Media Senior Associate provides excellent customer support for ad products, troubleshooting issues and ensuring satisfaction for clients using Google's advertising platforms.

The Process Excellence Senior Specialist leads improvement initiatives, focusing on customer experience and optimizing service standards through Lean Six Sigma methodologies, while managing projects and stakeholder relationships.