Jobs at Google Operations Center

The Tech Process Specialist manages incoming support requests, maintains ticket board hygiene, triages inquiries, and ensures service consistency by resolving technical queries at first contact while following SOPs and checklists.

Manage end-to-end media campaign implementation and trafficking across display, social, video, and search. Monitor delivery and troubleshoot issues, run tests and A/B experiments, analyze performance via analytics dashboards, produce reports, and collaborate with production, ad ops, and marketing teams to optimize campaign performance.

Lead and manage an offshore digital production team to deliver global marketing programs on SLA. Own operational and business metrics, training on MarTech tools, process and SOP improvements, escalations and issue resolution, and support marketing automation tool improvement projects to meet business objectives.

Conduct contract quality assurance audits, verify adherence to Google policies and GPO standards, document findings in audit platform, analyze trends via Quality Dashboard, flag risks and discrepancies, provide feedback to stakeholders, and recommend process or contract improvements.

Serve as final escalation for complex Ads technical issues, own bug reporting lifecycle, design knowledge architecture and training, run RCA and data analysis, support beta launches and Agent Assist pilots, and liaise with Product and Engineering to improve product and support outcomes.

Serve as the final escalation for complex Ads technical issues, own bug reporting and root-cause analysis, design knowledge architecture for launches, train and upskill support teams, partner with Engineering/Product, validate AI-assisted outputs, and analyze data to drive product and process improvements.

Provide real-time chat and phone support to high-revenue advertisers for Google commerce products (AdWords/Google Ads, Analytics, Shopping). Troubleshoot campaign performance, recommend optimizations, escalate issues to account managers and internal teams, identify trends, and gather client feedback to improve products and processes while meeting quality and productivity metrics.

The Digital Media Senior Associate provides technical support for Google advertising products, resolves customer issues through various channels, and contributes to process improvements while maintaining performance metrics and a positive team environment.

As a Digital Media Senior Associate, you will provide support for Google Ads and Analytics, troubleshoot client issues, and ensure ad product performance.

The role involves managing data for email marketing campaigns, creating audiences using SQL, collaborating with analytics teams, and communicating insights to stakeholders.

Provide support to advertisers on Google commerce products (AdWords, Analytics, Shopping); troubleshoot campaign issues, recommend improvements, manage high-revenue clients, liaise with internal teams, maintain performance metrics, and gather feedback to improve products.

Provide advertiser-facing support for Google Ads and Google Analytics, troubleshoot campaign performance, escalate and liaise with internal teams, maintain performance metrics, analyze data to identify trends and recommend process improvements, and communicate clearly with customers and account managers.

The Program Management Manager will lead digital marketing campaigns, drive operational excellence, manage teams, analyze data, and communicate insights effectively across departments.

As a Digital Media Senior Associate, you will troubleshoot and resolve issues in online advertising, provide product support, and educate customers on product usage while coordinating with cross-functional teams to enhance customer satisfaction.

Design and maintain reliable data pipelines, architect ETL/ELT workflows, implement observability and incident automation, ensure data sovereignty and compliance, and collaborate with stakeholders for scalable data solutions.

Support payment processing and partner integrations by configuring and coding payment services, troubleshooting and debugging integrations, managing cases and projects, communicating cross-functionally, escalating when needed, and documenting and improving processes.

Design, scale, and operate enterprise data solutions. Collaborate on architecture and onboarding, build high-performance ETL/ELT pipelines, implement observability and automated incident management, deliver dashboards and BI, and assume orchestration ownership while ensuring performance tuning and global compliance.

Lead site-level process excellence and continuous improvement initiatives using LSS; drive customer experience and operational metrics, identify automation opportunities, coach teams, and liaise with stakeholders to deliver transformational value.

The Media Implementation Senior Associate manages advertising needs for global brands, collaborating with teams to create and modify ads, providing customer service, and ensuring quality in campaign implementation.

Design and build automation solutions while coordinating with engineering teams. Lead business efficiency through automation initiatives and track outcomes.