Teams at Google Operations Center

Design and build automation solutions while coordinating with engineering teams. Lead business efficiency through automation initiatives and track outcomes.

Provide tiered support for Google Marketing Platform products (DV360, SA360, CM360), troubleshoot campaign setup and performance issues, own complex incidents end-to-end, collaborate with cross-functional teams, drive RCA and optimization recommendations, maintain high customer satisfaction and operational metrics, and support 24/7 operations.

Provide customer support for Google Analytics and Google Tag Manager via chat, email, and phone; troubleshoot analytics issues using basic JavaScript, HTML, and Chrome developer logs; escalate to specialists when needed; meet support metrics and drive process and product improvements.