Jobs at GoGoX

Manage motor insurance operations including new business, renewals, endorsements, cancellations, documentation, policy records, customer enquiries, and insurer liaison. Coordinate with underwriting, claims, and finance teams on premiums, refunds, reports, and outstanding items. Ensure compliance with company and Insurance Authority requirements while maintaining accurate records and supporting management requests.

Lead autonomous growth initiatives across Hong Kong by identifying business opportunities, securing strategic partnerships, expanding logistics and specialized transport categories, and improving marketplace products. Analyze campaign and supply-demand data, define product requirements, coordinate with analytics, marketing, and operations teams, and manage budgets to maximize ROI. The role requires strong commercial judgment, project execution, marketplace understanding, and fluent English and Cantonese.

Develop and evaluate pricing models for a two-sided marketplace. Responsibilities include assessing current pricing logic, comparing mechanism design, optimization, predictive, and machine learning approaches, testing recommendations on marketplace data, designing live experiments, defining guardrails and success metrics, and preparing implementation guidance for data engineers.

Deliver training and improvement programs for customer service representatives, partnering with senior trainers and managers to develop solutions, conduct audits, support quality assurance, reinforce service standards, and promote teamwork and continuous improvement. Prepare periodic management reports and presentations while coaching staff and improving training processes and materials.

Supports quality assurance for mobile and web applications through manual and automated testing, including functional, regression, integration, API, UI, and backend validation. Designs test cases, uses AI-powered tools for test development and defect analysis, logs actionable defects, contributes to automation frameworks and CI/CD pipelines, and collaborates with developers in Agile sprints.

Owns end-to-end quality assurance across the software development lifecycle, including test planning, execution, defect tracking, automation, and delivery support. The role develops and maintains automated testing frameworks for mobile and web applications, tests APIs, collaborates with Agile Scrum teams, and advances AI-assisted QA practices, test coverage, and quality workflows.

Lead creative direction and execution for GoGoX marketing campaigns across digital, print, social, in-app, partnerships, and events. Develop visual concepts, produce multimedia assets, maintain scalable design systems, apply AI creative tools, and ensure brand consistency across regional markets. Collaborate with product, operations, partnerships, marketing, vendors, and regional creative teams while adapting work for Hong Kong audiences.

Analyze operational, customer, and market datasets to improve logistics, delivery routes, driver efficiency, costs, and customer retention. Build dashboards and communicate insights to stakeholders. Support data engineering by developing ETL/ELT pipelines, managing SQL schemas and warehouses, monitoring data quality, and automating workflows with scheduling tools. The role requires strong SQL and Python skills, visualization experience, spatial analysis capabilities, bilingual English and Cantonese communication, and at least one year of relevant experience.

Review, draft, negotiate, and manage commercial contracts, tenders, NDAs, quotations, and consumer terms. Identify commercial and operational risks, coordinate due diligence and contract execution, maintain contract records, track renewals, improve templates and playbooks, and support legal technology and AI initiatives. Partner with Sales, Operations, Marketing, and country teams while escalating complex legal, regulatory, privacy, employment, litigation, and non-standard liability matters to lawyers.

Own daily paid social execution for Singapore and Hong Kong, including campaign setup, audience targeting, budget pacing, bidding, creative testing, localization, tracking, optimization, and performance reporting. Manage Meta campaigns primarily, with additional regional platforms as needed. Partner with creative and data teams to improve CAC, ROAS, CPI, lead quality, attribution, and campaign results across English, Traditional Chinese, and Cantonese-inflected content.

The Assistant Customer Service Manager oversees daily operations, ensuring client needs are met, managing order accuracy, evaluating agents, and optimizing call center costs.

The Operations Executive manages incoming calls and driver/client requirements, oversees order taking and route planning, recruits staff, maintains documentation, and ensures timely operations while supporting strategic initiatives.

Lead the growth of an AI messaging solution for SMEs by acquiring new customers, refining the sales pitch, and improving product offerings based on feedback.

Responsible for delivery route planning, processing client orders, analyzing KPIs, and maximizing fleet utilization while ensuring team productivity.

Lead motor insurance sales in Hong Kong by identifying new business, managing client and insurer relationships, preparing quotations, handling renewals, analyzing sales performance, and supporting senior management on ad-hoc projects.

Responsible for exceeding sales targets, developing strategies for revenue increase, cultivating client relationships, and responding to RFPs, while staying updated on market trends.

Make inbound and outbound calls to promote and sell products to corporate and individual customers, handle enquiries, follow up applications, provide professional customer service, recommend suitable products, and assist managers with ad hoc tasks.