Jobs at GoCardless

Manage a UK and Ireland customer portfolio, driving adoption, retention, expansion, and revenue growth. Own customer lifecycle milestones, account plans, forecasting, renewals, risk mitigation, and commercial success. Build relationships with executives, champions, and users while partnering with sales, account management, professional services, advocacy, and renewal teams to deliver customer value and increase usage of GoCardless payment solutions.

Manage a UK and Ireland customer portfolio, driving adoption, retention, expansion, and value throughout the customer lifecycle. Develop account plans, identify stakeholders and growth opportunities, mitigate risks, manage renewals, forecast business performance, and collaborate with sales, account management, professional services, advocacy, and renewal teams. Build relationships with customer stakeholders and promote GoCardless payment capabilities.

Develop and maintain Salesforce solutions across Sales Cloud, Revenue Cloud, and Data Cloud. Collaborate with stakeholders, business analysts, architects, and developers to translate requirements into scalable solutions. Build integrations using Salesforce APIs, maintain custom code and test classes, manage releases, and follow DevOps and Salesforce best practices. Support CPQ or Revenue Cloud configuration, including pricing, product rules, approvals, and product catalogs. Help improve quality assurance and grow Salesforce expertise across the team.

Supports the Analytics team by collecting, cleaning, validating, analyzing, and visualizing data. Builds self-service dashboards and analytics content using dbt, Looker, DOMO, and Amplitude; documents data and supports pipelines, data cleansing, support tickets, and cross-functional analytics projects. The role helps teams make faster, data-driven decisions while developing expertise in data operations, engineering, and analysis.

Provide commercial legal advice to UK business teams, negotiate complex customer, partner, supplier, and strategic contracts, supervise junior lawyers, manage external counsel, and support product launches and strategic projects. Build legal playbooks and self-service tools, improve contracting workflows, review marketing materials, and advise on diverse legal issues. The role requires pragmatic communication, independent judgment, operational efficiency, and collaboration in a fast-paced technology and payments business.

Build and improve Payment Intelligence products (Success+ and Protect+) to increase payment recovery and prevent fraud. Design reliable, well-tested web services, collaborate with cross-functional teams and data scientists, iterate on product features, and drive adoption and growth of payment intelligence offerings.

Associate Legal Counsel advising UK teams on strategic partner, customer, and supplier contracts. Responsibilities include negotiating complex deals, reviewing marketing materials, supporting product launches and strategic projects, supervising junior lawyers, managing external counsel, developing legal playbooks, and improving contracting workflows. The role requires pragmatic commercial judgment, strong communication, and the ability to manage varied legal issues in a fast-paced technology and payments environment.

Own the global marketing plan for GoCardless’s Partner Programme. Build scalable campaigns, co-marketing playbooks, content, newsletters, webinars, and reusable partner assets. Manage partner communications, support events, convert bespoke requests into repeatable programs, and collaborate with regional and account teams. Track performance through sign-ups, partner-sourced pipeline, merchant activation, and retention metrics.

Prospect and qualify new business opportunities with senior decision-makers across the UK and Ireland. Conduct outbound outreach through email, LinkedIn, video, and phone, research stakeholders, uncover customer needs, introduce GoCardless, nurture prospects, and generate qualified pipeline in collaboration with Account Executives. Track activities in Salesforce, meet sales targets, and develop toward a future Account Executive or senior sales role.

Lead data-driven analysis of fraud and financial crime risks across the customer lifecycle. Analyze large datasets using SQL, Python, statistical methods, and BI tools to identify threats, risk concentrations, control performance, and improvement opportunities. Translate complex findings into actionable insights, influence cross-functional stakeholders, develop analytical frameworks, validate hypotheses, and inform strategy and investment priorities across fraud prevention, transaction monitoring, sanctions screening, and customer risk management.

Work on platform engineering to build, automate and maintain cloud infrastructure and platform components; support operational excellence through on-call rotations, incident management, CI/CD, monitoring, and BAU; collaborate with engineering and data teams to design secure, scalable systems and reduce operational toil.

Own the vision and strategic roadmap for GoCardless payment-success products powered by AI and machine learning. Translate customer insights into data-driven solutions, partner with data platform teams to build foundational infrastructure, and enable sales and support teams to communicate product value. The role requires shaping technical direction, improving payment performance, solving complex customer challenges, and communicating strategy clearly to executives, stakeholders, and customers.

Find and close new B2B SaaS business across the UK&I, targeting emerging accounts and engaging economic buyers and cross-functional stakeholders. Build account plans, identify high-fit prospects, develop pipelines, present GoCardless’s payments platform, negotiate commercial arrangements, and close complex, multi-territory, multi-year deals. The role requires quota attainment, executive selling, structured sales methodology, Salesforce experience, and effective collaboration with marketing, partnerships, and sales development teams.

Own the architecture of GoCardless’s dashboard platform and company-wide design system. Provide technical leadership across multiple teams, de-risk high-impact initiatives, make cross-team architectural decisions, mentor engineers, and remain hands-on with complex technical problems. The role requires strong full-stack capability, deep frontend architecture expertise, backend experience, executive communication, systems thinking, and pragmatic decision-making.

Lead product initiatives in Payment Flows to speed and secure settlement using ML and open banking. Define strategy, prioritise problems, run data-led experiments, and collaborate with engineering, data science, product marketing, and customer success to deliver revenue-driving outcomes and excellent merchant experiences.

Onboard and verify new customers, perform customer due diligence and sanctions/PEP/adverse media reviews, provide risk assessments, escalate complex compliance or fraud cases, and collaborate with AML, Customer Success, and other teams to ensure compliant, customer-centric onboarding.

As a Product Analyst, you will utilize data insights to help improve payment intelligence products, work with stakeholders, and drive product direction through data-led recommendations.

Lead the delivery of ML models, collaborate with teams on fraud prevention solutions, and drive innovation through the integration of advanced architectures.

As a Product Analyst at GoCardless, you'll provide data insights to influence product direction and drive change. Collaborating with various teams, you'll analyze data sets, build user models, and enhance payment intelligence products, ensuring data-driven decision-making and scalability in analytics practices.

As a Senior Data Scientist, you will lead the development of models for payment intelligence, working with teams to enhance fraud prevention and payment success.