Jobs at Global-e

Own end-to-end delivery of strategic, technically complex projects for major merchants. Coordinate cross-functional teams including Customer Success, Technical Account Management, Solutions, Integrations, and Product. Maintain merchant product roadmaps, manage feature requests, represent merchant needs internally, resolve escalations and production issues, and ensure delivery through ambiguity and changing priorities.

Lead technical solution discussions with prospective and existing clients, explain platform capabilities, resolve technical objections, recommend integration strategies, and demonstrate or prototype integrations. Serve as the technical focal point during implementation, provide ongoing customer education and support, and relay client feedback to Product and R&D teams. Collaborate across Sales, Project, Product, and R&D teams while staying current on product features and roadmaps.

Manage and grow eCommerce partner relationships across the Nordics, including agencies, marketplaces, payment providers, platforms, and logistics providers. Identify business development opportunities, negotiate agreements, coordinate joint marketing initiatives, monitor partnership KPIs, analyze performance data, and present recommendations. Collaborate with marketing, sales, customer success, and product teams while serving as the primary partner contact.

Analyzes financial and operational data across global regions and brands, identifying trends, anomalies, risks, and opportunities. The role owns analytical projects, uses SQL and Excel with large datasets, develops expertise in tax and duties regulations, presents insights, collaborates across business functions, and leverages AI to improve analysis and automate processes.

Lead APAC pre-sales solutions engineering by partnering with Sales on enterprise opportunities, guiding technical qualification, positioning Global-e’s platform, and recommending integration strategies. Demonstrate and prototype integrations, address technical objections, support customer implementations, educate partners, and provide product and market feedback to Product and R&D. The role requires Japanese and English fluency, enterprise sales experience, technical leadership, and travel to customer meetings and workshops.

Manage client relationships and serve as the primary contact for assigned accounts. Build trusted advisor relationships with executives, coordinate internal teams to resolve client requests, prepare KPI performance reports, and provide strategic insights supporting clients’ marketing and operational decisions. The role requires Japanese and English business proficiency, eCommerce experience, strong analytical and communication skills, and the ability to manage multiple projects.

Manage and grow eCommerce partnerships across the DACH region, including agencies, marketplaces, payment providers, platforms, and logistics partners. Responsibilities include negotiating agreements, identifying expansion opportunities, coordinating joint marketing initiatives, tracking KPIs, analyzing performance data, preparing reports, and collaborating with marketing, sales, customer success, and product teams to drive revenue growth.

Lead client implementations post-contract, act as primary client liaison, coordinate cross-company teams (Development, Product, Infrastructure, Integrations), manage schedules and releases, ensure on-time delivery and customer satisfaction, communicate progress, resolve issues and escalate when needed.

The Business Development Executive will identify prospects, manage data in HubSpot, and collaborate with teams to drive sales growth in the UK Enterprise market.

The Enterprise Customer Success Manager will manage client relationships, drive revenue growth, and provide strategic insights based on performance and market trends.

Manage month-end and quarter-end close across global entities, prepare US GAAP and local statutory financial statements, liaise with auditors and tax advisors, support bookkeeping team, drive reporting, SOX compliance, internal controls, and use AI/tools to automate and improve finance processes.

Own the vision, strategy, roadmap, and outcomes for cross-border duties, taxes, reconciliation, reporting, customs data, and compliance products. Translate regulatory, financial, and operational needs into scalable platform capabilities, partnering with Engineering, Data, Finance, Legal, Compliance, Operations, and external providers. Lead products through discovery, development, UAT, launch, adoption, and optimization while improving accuracy, auditability, controls, transparency, and operational efficiency.

Provide application and technical support for merchants using a cross-border eCommerce platform. Resolve and escalate complex production issues, collaborate with Tier 2 engineers and cross-functional teams, investigate logs, debug technical problems, work with SQL and relational databases, and identify root causes while managing multiple priorities and delivering service in English and Japanese.

Manage a portfolio of mid-market UK clients, serving as the primary point of contact and trusted advisor. Build executive relationships, drive upselling and cross-selling revenue, identify expansion opportunities and risks, deliver KPI reports and quarterly business reviews, and provide strategic insights based on data and market trends. Coordinate with internal teams to meet client needs and ensure successful service delivery.

Manage a portfolio of North American eCommerce clients to drive retention, revenue growth and satisfaction. Build C-level relationships, analyze performance data, recommend strategies, run business reviews, and coordinate cross-functional product and execution improvements.

Manage U.S. tax compliance, planning, and reporting for federal and state income taxes and sales/use tax. Lead preparation of tax returns, ASC 740 accounting, transfer pricing review, audits, policy development, technology improvements, and tax research for U.S. expansion and transactions.

The Senior BI Developer will design and maintain BI dashboards, ELT pipelines, and data models, ensuring data quality and collaboration across teams to support data-driven decisions.

The Payments Operations Specialist supports daily payment operations, resolves issues, analyzes payment data, collaborates with teams, and ensures efficient payment flow integrations.

The Enterprise Customer Success Manager develops long-term relationships with clients, drives revenue through account growth, and provides strategic insights based on performance and market trends.

The Senior Key Account Manager will lead client relationships, generate revenue, provide strategic insights, and ensure successful project delivery for assigned clients.