Jobs at Global-e

Provide production application support and incident management, debug and resolve escalated customer issues, collaborate with engineering and cross-functional teams, expand knowledge base, and mentor junior staff to ensure high availability for enterprise e-commerce clients.

Manage and grow eCommerce partner relationships across Italy and DACH to drive revenue. Negotiate agreements, identify expansion opportunities, coordinate joint marketing, monitor partner KPIs, analyse performance, and collaborate cross-functionally to execute strategic plans.

Lead checkout and payments product strategy and execution to optimize international conversion and merchant adoption. Define UX, localization, compliance, and payment integrations; partner with engineering, design, services and commercial teams; use experimentation, funnel analytics, and AI-driven tools from ideation through launch and iteration.

Investigate and analyze payment disputes and chargebacks across multiple providers, prepare dispute responses, maintain operational chargeback data, collaborate with Fraud, Customer Service, and Finance, and optimize workflows and processes to improve operational efficiency and compliance with card scheme rules.

The Senior Customer Success Manager is responsible for client relationship management, revenue growth through upselling, performance analysis, and cross-functional team collaboration to ensure client satisfaction.

Lead Global-e's Sales Development organization across EMEA, North America, and APAC. Manage regional team leaders and 15+ BDEs to build predictable outbound pipeline, improve outbound-to-demo conversion, and drive AI-enabled sales transformation. Own outbound tech stack and HubSpot lead flow, develop playbooks, partner with Sales/RevOps/Marketing, and represent Sales Development performance at company-wide forums.

The Payroll Specialist will manage attendance systems, oversee employee onboarding/termination, process payroll forms, and assist in monthly payroll processing.

Serve as primary client contact for a portfolio, build trusted C-level relationships, deliver performance reports and strategic insights, liaise with internal teams to ensure timely delivery, and support clients' marketing and operational decisions.

Lead technical pre-sales and integration efforts for Global-e's cross-border e-commerce platform. Run technical discovery, recommend integration strategies, prototype solutions, address technical objections, and translate client feedback to Product and R&D. Partner with Sales and Project teams, provide ongoing technical guidance to clients, and represent customer needs in internal product discussions.

Manage end-to-end implementation of client projects post-contract, acting as the main client liaison. Plan, coordinate and track cross-functional teams (development, product, infrastructure, integrations), communicate progress, ensure on-time delivery and customer satisfaction, handle escalations, and maintain project timetables and releases.

Write and scale B2B marketing content across channels using AI-driven workflows. Research platform and industry topics, produce market reports, white papers, website copy, campaigns, case studies, video scripts, and sales collateral. Collaborate with product, design, and video teams; follow editorial calendar; optimize content using analytics and feedback; manage multiple projects and meet tight deadlines.

Lead client implementations post-contract, act as primary client liaison, coordinate cross-company teams (Development, Product, Infrastructure, Integrations), manage schedules and releases, ensure on-time delivery and customer satisfaction, communicate progress, resolve issues and escalate when needed.

Manage U.S. tax compliance, planning, and reporting for federal and state income taxes and sales/use tax. Lead preparation of tax returns, ASC 740 accounting, transfer pricing review, audits, policy development, technology improvements, and tax research for U.S. expansion and transactions.

The Customer Success Manager will manage Enterprise client relationships, drive revenue growth, provide strategic insights and ensure timely delivery of services.

The Business Development Executive will identify prospects, manage data in HubSpot, and collaborate with teams to drive sales growth in the UK Enterprise market.

The Enterprise Customer Success Manager will manage client relationships, drive revenue growth, and provide strategic insights based on performance and market trends.

Manage month-end and quarter-end close across global entities, prepare US GAAP and local statutory financial statements, liaise with auditors and tax advisors, support bookkeeping team, drive reporting, SOX compliance, internal controls, and use AI/tools to automate and improve finance processes.

The Enterprise Customer Success Manager will develop long-term client relationships, drive revenue, and ensure timely service delivery, while generating strategic insights from performance data.

Manage a portfolio of North American eCommerce clients to drive retention, revenue growth and satisfaction. Build C-level relationships, analyze performance data, recommend strategies, run business reviews, and coordinate cross-functional product and execution improvements.

Own early-stage sales activities for the French market: research and qualify prospects, maintain HubSpot CRM hygiene, run multichannel outreach to book demos, analyse cross-border needs, liaise with BDMs and cross-functional teams, and meet demo and pipeline targets to drive new business growth.