Jobs at Global-e

Owns post-purchase product initiatives across returns, exchanges, refunds, shipping, order management, and merchant operations. Leads discovery, requirements, development, UAT, rollout, adoption, and continuous improvement. Partners with enterprise merchants, engineering, design, operations, and commercial teams to create scalable SaaS capabilities, manage integrations, define KPIs, and balance customer, technical, operational, and business needs. Uses data, customer feedback, and AI tools to prioritize and measure product impact.

Coordinate parcel movement from merchants to carriers, complete export declarations, manage Zendesk tickets, follow up on carrier cases, resolve shipping-transfer and address-validation issues, escalate problems, and provide team coverage. The role requires strong English communication, Excel proficiency, troubleshooting, multitasking, customer service, prioritization, and teamwork skills.

Own and resolve complex application support cases involving Global-e’s platform and merchant integrations. Troubleshoot APIs, logs, databases, network traffic, configurations, and system behavior across e-commerce, payment, order management, fulfillment, and third-party systems. Partner with merchant technical teams, Product, R&D, and Operations to identify root causes, resolve incidents, document defects, improve monitoring and processes, and share technical knowledge.

Manage a portfolio of North American clients, driving international e-commerce growth, retention, revenue expansion, and customer satisfaction. Build trusted relationships with executive stakeholders, analyze performance and market trends, deliver business reviews, recommend growth strategies, coordinate cross-functional initiatives, and monitor account plans. The role also supports product enhancements and identifies opportunities to improve conversion, responsiveness, and long-term client success.

Own and grow strategic enterprise merchant accounts, serving as a trusted C-level advisor. Drive retention, upsell, cross-sell, revenue expansion, performance improvement, and successful delivery across global markets. Lead QBRs, analyze KPIs, identify risks, and coordinate Product, Operations, Engineering, Payments, and Logistics teams to deliver measurable business outcomes.

Leads the US partnerships team, including coaching Partnership Managers, executing regional partner strategy, recruiting and enabling channel partners, negotiating contracts, driving indirect sales and pipeline growth, and achieving revenue targets. Collaborates with sales, marketing, and operations on partner programs, events, forecasting, and performance metrics. The role requires hybrid work from the NYC office three days per week.

Manage a portfolio of mid-market EU clients, serving as their primary contact and trusted advisor. Build executive relationships, deliver performance reports and QBRs, analyze KPIs and trends, identify expansion opportunities, and drive revenue through upselling and cross-selling. Coordinate with internal teams to meet client needs, provide strategic guidance, and support marketing and operational decisions. Fluency in English and French is required.

Manages daily office administration, purchasing, suppliers, facilities coordination, invoices, health and safety, employee onboarding and offboarding, equipment inventory, and workplace events. Partners with HR, Finance, IT, Marketing, and building facilities teams to maintain an organized, compliant, and welcoming office environment. Provides administrative support to employees and management while working independently in a fast-paced setting.

Own the strategy, roadmap, and lifecycle of Global-e’s cross-border duties, taxes, reconciliation, reporting, customs data, and compliance products. Translate complex regulatory and financial requirements into scalable platform capabilities, partnering with Engineering, Data, Finance, Legal, Compliance, Operations, and external providers. Improve transaction accuracy, auditability, reporting, controls, and operational efficiency across shopper-facing, merchant-facing, and internal systems.

Lead checkout and payments products for a global e-commerce platform, optimizing conversion, localization, compliance, merchant adoption, and customer experience. Own initiatives from ideation through launch and iteration, partnering with engineering, design, professional services, operations, and commercial teams. Drive configurable checkout capabilities, payment method localization, AI-assisted product delivery, experimentation, funnel analytics, and KPI improvement across international markets.

Drafts, reviews, and negotiates international commercial agreements, primarily for client relationships and the US market. Advises Sales and Customer Success on contracts, renewals, privacy and data protection clauses, regulatory requirements, and risk. Supports contract management, legal operations, and cross-functional matters with Finance, Product, and Compliance teams.

Manages and optimizes PPC campaigns across Google, Meta, TikTok, and other platforms for e-commerce merchants. Develops digital marketing strategies, budgets, audiences, reports, and performance improvements while communicating with clients. Prospects new merchants, pitches agency and affiliate marketplace services, supports proposals and negotiations, upsells existing accounts, manages merchant relationships, and meets pipeline and revenue growth targets.

Analyzes customer and e-commerce performance using web analytics, SQL, BI tools, and large datasets. Defines and validates event tracking, monitors conversion funnels and KPIs, identifies trends and issues, supports feature launches, and delivers actionable insights. Collaborates with product, R&D, professional services, and BI teams to ensure data integrity and reliable dashboards.

Research, develop, deploy, and improve machine learning and LLM-based classification systems for cross-border trade. Responsibilities include exploratory data analysis, NLP and transformer modeling, production optimization, model evaluation, stakeholder consultation, documentation, and knowledge sharing.

Own end-to-end delivery of strategic, technically complex projects for major merchants. Coordinate cross-functional teams including Customer Success, Technical Account Management, Solutions, Integrations, and Product. Maintain merchant product roadmaps, manage feature requests, represent merchant needs internally, resolve escalations and production issues, and ensure delivery through ambiguity and changing priorities.

Manage and grow eCommerce partner relationships across the Nordics, including agencies, marketplaces, payment providers, platforms, and logistics providers. Identify business development opportunities, negotiate agreements, coordinate joint marketing initiatives, monitor partnership KPIs, analyze performance data, and present recommendations. Collaborate with marketing, sales, customer success, and product teams while serving as the primary partner contact.

Analyzes financial and operational data across global regions and brands, identifying trends, anomalies, risks, and opportunities. The role owns analytical projects, uses SQL and Excel with large datasets, develops expertise in tax and duties regulations, presents insights, collaborates across business functions, and leverages AI to improve analysis and automate processes.

Lead APAC pre-sales solutions engineering by partnering with Sales on enterprise opportunities, guiding technical qualification, positioning Global-e’s platform, and recommending integration strategies. Demonstrate and prototype integrations, address technical objections, support customer implementations, educate partners, and provide product and market feedback to Product and R&D. The role requires Japanese and English fluency, enterprise sales experience, technical leadership, and travel to customer meetings and workshops.

Manage client relationships and serve as the primary contact for assigned accounts. Build trusted advisor relationships with executives, coordinate internal teams to resolve client requests, prepare KPI performance reports, and provide strategic insights supporting clients’ marketing and operational decisions. The role requires Japanese and English business proficiency, eCommerce experience, strong analytical and communication skills, and the ability to manage multiple projects.

Manage and grow eCommerce partnerships across the DACH region, including agencies, marketplaces, payment providers, platforms, and logistics partners. Responsibilities include negotiating agreements, identifying expansion opportunities, coordinating joint marketing initiatives, tracking KPIs, analyzing performance data, preparing reports, and collaborating with marketing, sales, customer success, and product teams to drive revenue growth.