Teams at Global-e

Own and resolve complex application support cases involving Global-e’s platform and merchant integrations. Troubleshoot APIs, logs, databases, network traffic, configurations, and system behavior across e-commerce, payment, order management, fulfillment, and third-party systems. Partner with merchant technical teams, Product, R&D, and Operations to identify root causes, resolve incidents, document defects, improve monitoring and processes, and share technical knowledge.

Manage a portfolio of North American clients, driving international e-commerce growth, retention, revenue expansion, and customer satisfaction. Build trusted relationships with executive stakeholders, analyze performance and market trends, deliver business reviews, recommend growth strategies, coordinate cross-functional initiatives, and monitor account plans. The role also supports product enhancements and identifies opportunities to improve conversion, responsiveness, and long-term client success.

Manage enterprise client relationships across the EU, serving as the primary contact for C-level stakeholders. Drive retention, upselling, and cross-selling while identifying expansion opportunities and risks. Deliver performance reports and quarterly business reviews using KPI analysis, market trends, and strategic insights. Coordinate with cross-functional teams to meet client needs and provide client-focused solutions. Fluency in French and English is required; the role is hybrid in Paris.