Teams at Global-e

Provide production application support and incident management, debug and resolve escalated customer issues, collaborate with engineering and cross-functional teams, expand knowledge base, and mentor junior staff to ensure high availability for enterprise e-commerce clients.

Manage a portfolio of mid-market clients in the UK as the primary contact, build trusted C-level relationships, drive revenue through up-sell and cross-sell, deliver strategic insights and performance reports, coordinate internal teams to ensure timely delivery, and identify expansion opportunities and risks.

The Operations Specialist oversees parcel movement, resolves carrier issues, manages Zendesk queries, monitors exceptions, and requires communication and Excel skills.