Teams at Global-e

Investigate and analyze payment disputes and chargebacks across multiple providers, prepare dispute responses, maintain operational chargeback data, collaborate with Fraud, Customer Service, and Finance, and optimize workflows and processes to improve operational efficiency and compliance with card scheme rules.

The Project Manager at Global-e will oversee client projects post-onboarding, ensuring timely delivery, managing relationships, and resolving issues while handling multiple concurrent initiatives.

The Senior Customer Success Manager is responsible for client relationship management, revenue growth through upselling, performance analysis, and cross-functional team collaboration to ensure client satisfaction.