Teams at Global Blue

Operate, monitor, deploy and troubleshoot backend services and customer-facing platforms for Tax-Free solutions in APAC. Resolve incidents within SLA, set up monitoring/alerting, perform releases, drive root-cause problem management, produce runbooks/checklists, collaborate with product/engineering and provide on-call support to improve service reliability.

The Account Manager is responsible for managing a merchant portfolio, improving services, achieving sales targets, and training merchants on product offerings.

Implements and improves client-facing technology solutions across kiosk platforms, endpoints, networks, and automation. Manages Windows devices through Microsoft Entra ID and Intune, including provisioning, patching, security, compliance, and decommissioning. Supports application releases, incident and problem management, and automation using PowerShell and APIs. Acts as a subject matter expert, escalates complex issues, mentors L1 engineers, and improves service delivery in a global IT environment.