Purpose of the role
The Engineer plays a role in the implementation, and continuous improvement of client-facing technology solutions within the TFS environment.
The role ensures high availability, security, and performance of kiosk platforms, endpoint infrastructure, refund office networks, and automation solutions. The Senior Engineer acts as a technical authority and escalation point, bridging L2 operations and engineering capabilities.
Responsibilities
- Kiosk Application Management:
- Support application release deployments and upgrades
- Drive problem management and recurring issue resolution
- Endpoint & Device Management (Windows / Microsoft Entra / Intune)
- Manage client endpoints and kiosk devices globally
- Support device provisioning, configuration, and decommissioning
- Manage devices joined to Global Blue Entra, updating, patching and securing devices with policies.
- Process Automation & Optimization
- Contribute to:
- onboarding automation (user provisioning, device assignment)
- L1 support automation (ticket routing, workflows)
- Utilize scripting and tools (e.g. PowerShell, APIs)
- Support:
- reduction of manual processes
- faster resolution times
- standardized service delivery
- Contribute to:
- Technical Expertise
- Act as Subject Matter Expert (SME) in one or more areas:
- kiosk platforms
- endpoint management
- automation
- Mentor and guide:
- L1 engineers
- Support knowledge sharing and documentation
- Act as Subject Matter Expert (SME) in one or more areas:
Competencies
- Customer service oriented, with operational "hands-on" attitude
- high quality standards, accuracy and risk awareness
- independent, goal-oriented and self-motivating personality
- organizational skills and the ability to prioritize workload
Skills
Technical Skills
- Windows OS administration
- Microsoft Entra ID (Azure AD)
- Intune / MDM solutions
- Endpoint security and compliance
- Scripting (PowerShell preferred)
- Incident and problem management
- Networking fundamentals (LAN/WAN, routing, switching) is a plus
Soft Skills
- Strong analytical and problem-solving capabilities
- Ability to work independently in complex environments
- Clear communication across technical and non-technical stakeholders
- Continuous improvement mindset
- Mentoring and knowledge-sharing capability
Qualifications and educational requirements
- 2–5 years in IT support / systems / endpoint management
- Strong experience in:
- L1/L2 support environments
- troubleshooting complex technical issues
- working in global IT environments
Skills Required
- 2–5 years of experience in IT support, systems administration, or endpoint management
- Strong experience in L1/L2 support environments
- Experience troubleshooting complex technical issues
- Experience working in global IT environments
- Windows OS administration
- Microsoft Entra ID administration
- Intune or MDM solution experience
- Endpoint security and compliance experience
- PowerShell scripting experience
- Incident and problem management experience
- Networking fundamentals, including LAN/WAN, routing, and switching
- Strong analytical and problem-solving capabilities
- Clear communication with technical and non-technical stakeholders
- Mentoring and knowledge-sharing capability
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
